Doctor On Demand Reviews 471

I’d give 0 if the option was available, I made my wife to use this horrible service because they’re recommended by my office for convenience, rather than being seen by MD, a NP showed up and prescribed medication without clear instructions to the pharmacy, attempt to get clarification from the NP proved abortive. Several calls to patient services, proved unhelpful as they wanted my wife to see someone else and pay afresh, what’s wrong with you folks? This has a tinge of fraud.

Doctor on Demand was excellent!! I had a boil and it was really infected. I waited 5 minutes for a doctor and the antibiotic was called into my pharmacy during our 5-minute visit. Definitely using them again!!

Do not use Doctors

I can't reccommend against Doctor on Demand enough. Find a different provider. I was seen for mental health concerns. I found my doctors to be competent but it wasn't until I changed providers did I realize that the doctors at doctor on demand are really pretty mediocre. And don't even get me started on working with their support. I need detailed receipts for my visits last year and have gotten only about a third of them and the only way I got those is to wait an hour on a call to have them send me a message with some of the receipts I needed. Still haven't gotten the rest. I guess I'll need to wait on the phone for another hour or more.

I threw out my back for the first time and er is 45mins away. I could barely walk, it was that severe so I could only imagine getting in and out of the car, enduring 45 min ride,hours of waiting to be seen and 45mins back. I also have no ins and $99 is very reasonable.I never tried this service but I was desperate. Brittney Addis, FNP that I spoke to was wonderful, very patient with me and I didn't feel rushed . I explained how it happened with muscle tightening up, twisting to do something and then feeling a pop with immediate shooting pains in my spine and bad muscle spasms. she explained why I felt it in my spine and how the muscle is attached. She also ask if I had any numbness in my groin,any tingling in legs etc,to rule out something worse, and said if i experience any of these symptoms to go er immediately. She prescribed me flexeril, prednisone and a doctors note for work. said meds should work quickly. fast forward to tonight; spasms stopped with meds and pain is already 50% better after only 1 dose of prednisone and lots of heating pad time.

I had a flu but I though it was a work related accident, however that was ruled out by the ER doctors. So I simply wanted treatment for my remaning flu symptoms after 10 days. I don't have a pcp so I thought oh telehealth great! The horrible urgent care doctor who saw me there (provider Katy Robertson) listened to all of my story, heard work accident and absolutely refused to treat me in anyway. So I asked for a refund and she said no refunds ma'am, I "educated" you. Oh the nerves!!!! They are not doctors, they are incompetent greedy people. She could have rejected my appointment in the first place since I explained this in my chart. But no, she was interested in the money. The customer service on the phone immediately agreed to refund me and 5 days later, they changed their minds on this. Really a nightmare, I am disputing with my bank

I would give 0 star review but not an option

Terrible! Was mid appt when it went it dropped then went to survey questions. Called cust service to get reconnected with provider only to be told i was prescribed 3 meds, but they couldn’t contact provider that prescribed. If i wanted more info i would have to pay another $99 to not only finish appt but what the meds i was just prescribed did etc.
They should be ashamed

Booked appointment for my son's earache. They charged me the fee then told me they can't help us unless we have a separate piece of medical equipment for them to view his ear digitally. Said if I had "checked the fine print," I would have seen that I needed the equipment. Total BS. Wonder how much money they make this way. Other telemedicine does not require equipment. Wish I had called TelaDoc first.

Awful. Completely inept medical professional . I repeatedly asked for a qualified medical professional. Won't use again.

I went through the process to set up an appointment through the app, It said my appointment was in 60 minutes. I waited over 2 hours, called "customer service" basically got blown off and told I didn't have an appointment despite it saying on my app I had an appointment and a charge was made to my account.
It was 10 pm when I made the appointment. I was told after waiting over 2 hours online and an hour trying to sort it out with so called "customer service" that a supervisor would call me back tomorrow and there wasn't any appointments available.
So much for "On Demand" and "24/7"
Don't bother using them they will just stress you out.

I do not feel I was adequately treated.
When I joined the session, the providers camera was not on, I had to specifically request that she turn her camera on.
I explained my symptoms and was told that I have a cold and take Tylenol and day quill. I have already been doing this and my symptoms are getting worse.
I explained that these exact symptoms happened to me 6 months ago and I was diagnosed with a sinus infection and given a prescription. The practitioner said this is not a sinus infection and that it's just a cold. I'm 31 years old, I know the difference. I told the practitioner I felt as though I wasn't being listened to and she said if they gave out antibiotics to everyone who felt this way they wouldn't have any.
I am incredibly disappointed with this service. I chose DoD because I had good experiences in the past, though it's' been a while. I would like a refund as I feel my concerns were not addressed and now I need to go see another provider.

I was using Doctor on Demand for online counseling. I received an email on 2/17 that my therapist would not be available starting 2/7, so I contacted them via chat (the only contact option) to ask about my upcoming appointment, and what it means that they're 'unavailable'. They responded that my appointment had not been canceled, and directed me to a phone number to call for scheduling issues, but did not respond to repeated questions on what it means that my therapist is unavailable.
During my appointment, I mentioned this to my therapist; they get frustrated that DoD has disseminated an unclear message to her clients, and tells me that even though they have been with DoD for a year, suddenly DoD doesn't like the type of license she has, and has told them that their going to be let go, but given them no timeline. My therapist could not therefore give me a timeline on how long she would be allowed to continue seeing me, but they anticipated, since DoD had talked to them about continuity of care, that DoD would give them a final timeline that would allow them to have at least one wrap up appointment with each client, to help them figure out how to move forward with care. Less than a week later, my follow up appointment has been canceled, with no communication from DoD on what that means. When I went to the DoD website, my therapist is still listed on the website, but with no availability; under the calendar in small writing is a notice that appointment availability is always variable, and I can check back later to see if there's more availability. DoD has at no point communicated that my therapist will be leaving, or that I can no longer see them through DoD. This is incredibly frustrating, as someone who is in the middle of working through traumatic events I really would prefer not to start over.
Additionally, the DoD platform is just very poor. There is no ability to message your care team, there is no place for your care team to message you, or any way for them to provide after-visit summaries. This is abysmal patient care.

Pathetic. waste of time.

I have paid $48 for a renew prescription a week
Ago no phone call yet from doc I have left emails , voice messages , you can’t get through on the phone all day it’s busy
Are they stealing ppls money ?
I’m thinking going to the board or higher as that’s disgusting customer service and stealing pls money
No one reply’s to emails or messages

The visit was great but their billing and customer service is horrendous! I paid them through my insurance portal and they accepted the payment them kept demanding payment through their billing service. 2+ months of trying to get one of the payment refunded. Still haven't happened and nobody pays attention to my "case" unless I'm on the line then there is some other excuse as to why they can't refund $54! Seriously any other company would refund that amount over a customer service issue.

I would give negative stars if I could. Seriously should have read reviews before having an appointment, but thought it would be a quick way to get this sinus infection some meds. Nope! This joke of a nurse said to keep doing what I’m doing (which isn’t helping). When I said hey I need meds to get better ( and I would like to mention I have not had antibiotics in years YEARS! So building a resistance is not even on the radar for me) …her response was that I was not compliant and I could hang up and wait for another doc and pay another fee. Waste of time and money!!!!!!! The gal was rude, unhelpful, and automated. And then had the nerve to act like I was the problem! I honestly want to save people from the frustration that we are going through right now. My husband has been begging me to see a doctor because I’m truly not improving, but I’m avoiding this place. Useless is an understatement.

Absolute TRASH since they were acquired by/merged with Included Health. All history is either missing or WRONG. You can't choose a primary doctor to see over and over. They are unresponsive too. DO NOT USE THIS COMPANY.

Bad after care service. Pharmacy need clarification but no one gets back to pharmacy.

FRAUD-The worst Doctors work here. I contacted them by phone to get answers regarding Dr. note after scheduling the $99 visit and was told the Dr could write the note after the visit. I have IBS and was needing a excused note. I then scheduled the online appointment and paid the fee. The wait was about 1 hour The Dr. was Andrew Zaager was condescending and rude and told me he could not help me with IBS and that this was a Urgent Care and ask me what I wanted him to do. Why would they post they treat IBS if they do not. He was uncaring about my issues, showing no sympathy regarding my gut issues. I called customer service and asked to be refunded due to him saying he could not treat me.They said someone would email me or call me but I have yet to hear from them and over 10 days now. It was a waste of money and is a fraudulent health care company.

RIP OFF! Just throw your money at them. That’s all you’re getting in return. Absolute liars. They have nurse practitioners on and only at the end of the visit do they tell you they cannot prescribe medication. Yes they can. Nurse practitioners CAN prescribe. But this one won’t. They waste your time and take your money and won’t refund you.