DoctorThailand.net Reviews 

75
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Fast shipping, very clear communication. Great packaging. Item (Thyroid-S) arrived within 4 weeks as promised. Had also advised about the tracking problems after reaching destination country, before s... See more

Company replied

Rated 5 out of 5 stars

I originally lost my package due to a postal error, but my neighbor found it. The postmaster had put the package into the wrong mailbox. This was due to the fact that the label was handwritten, inst... See more

Company replied

Rated 1 out of 5 stars

This company is fraudulent. They don’t admit on their website that most countries do not allow importation of pharmaceuticals products, namely Thyroid-S. In fact they refuse to use DHL shipping becaus... See more

Company replied

Rated 1 out of 5 stars

It's not the service. Lolaine hair treatment. I bought jojoba and macadamia for dry hair. It's useless. Not working at all. I paid quiet a bit for 4 packs. Never buy them improve silkyness smoothness... See more

Company details

  1. Cosmetics Store

Written by the company

Welcome to Doctor Thailand - international online store of cosmetics, medicines and goods with delivery directly from Thailand to different countries all over the world.


Contact info

3.5

Average

TrustScore 3.5 out of 5

75 reviews

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1-star

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3.5

All reviews

(75)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

We recommend this company for cooperation!

We have been working with this company since April 2023. We have not had a single complaint during this time. everything is clear, professional and on time. We recommend this company for cooperation!

September 27, 2023
Unprompted review
DoctorThailand.net logo

Reply from DoctorThailand.net

Thank you very much for your feedback! Sincerely yours, Doc

Rated 5 out of 5 stars

Very good products

Very good products! Love them so much 😍
Packed with care :)

September 18, 2023
Unprompted review
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Reply from DoctorThailand.net

Thank you very much for your feedback! Sincerely yours, Doc

Rated 5 out of 5 stars

I originally lost my package due to a…

I originally lost my package due to a postal error, but my neighbor found it. The postmaster had put the package into the wrong mailbox. This was due to the fact that the label was handwritten, instead of typewritten. Dr. Thailand should type his labels so this does not happen again. Otherwise, product was as advertised and genuine.

August 30, 2023
Unprompted review
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Reply from DoctorThailand.net

Thank you very much for your feedback! Sincerely yours, Doc

Rated 5 out of 5 stars

Great seller

Great communication, normal delivery time and got what ordered.
Highly recommend DoctorThailand

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great products at a great price

Great products at a great price.
Had an issue with the delivery, but sent a message on WhatsApp and Dr. THAILAND sorted it out for me straight away..
Excellent products and Excellent customer service. HIGHLY RECOMMENDED!!!

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Not my last order

Great products, everything carefully packed, quick replies from customer service. Shipping was as long as expected, I’ll definitely order from you again!

January 25, 2023
Unprompted review
Rated 5 out of 5 stars

Hello everybody

Hello everybody! Ordered at doctor thailand website balms and inhalers to Paris! Delivered successfully with FedEx in 10 days despite the fact that I paid Thai post shipping. Products are good quality! I am very happy! Thank you!

June 15, 2023
Unprompted review
Rated 1 out of 5 stars

This company is fraudulent

This company is fraudulent. They don’t admit on their website that most countries do not allow importation of pharmaceuticals products, namely Thyroid-S. In fact they refuse to use DHL shipping because they know DHL will refuse to ship thyroid-s. They just tell you they can’t use DHL because it’s too expensive. The truth is they know full well thyroid-s will not be accepted by customs in the destination country, but by the time you find this out, you’ve paid them and they then refuse refunds, even if the order is returned to them. They are simply taking money for nothing.

July 11, 2023
Unprompted review
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Reply from DoctorThailand.net

Dear customer, sorry, but you are not right! Your order has been sent successfully, we gave you a tracking number - https://www.4tracking.net/en/t/track?nums=RO286665399TH
First you said we wrote not correct details at the parcel but we show you a photo of the parcel with correct telephone and address. Then you accused us of holding up the package at customs. But in all countries there are their own custom rules and we cannot be responsible of this fact. That's why we warn customers when order medicine or pharma products to ask previously your customs about product you want to order. In most cases parcels were successfully received by customers. But in your case customs of South Africa held you parcel and you did not do nothing to prove that you must receive this product (show a doctor's prescription or smt like this). Previously we succesfully sent this product to South Africa, we show you a track - https://www.4tracking.net/en/t/track?nums=LX169549832TH
In turn, you all time call us a scammer, and do not want to delve into the situation. But we fulfilled our responses, sent you the medicine and gave you a track and photo of parcel, and also supported you throughout the whole time. After that we tell you to apologize for your offensive language and after we receive back your parcel we can refund to you money for the product minus shipping costs or send it again to you. I am very sorry that you could not find a common language with us and constantly insult us. Be healthy!

Rated 1 out of 5 stars

Haven’t received my order which was…

Haven’t received my order which was placed on 6th May.

July 2, 2023
Unprompted review
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Reply from DoctorThailand.net

Hello dear customer! Please tell us your order number to check information. We sent all orders to customers or warn them if we can't send it (changing products or not produced). We are not responsible if customer do not receive parcels in post office. Sometimes parcels return back to us because of unclaimed. Please write us and tell us your order number to solve this question! Whatsapp +66922680013 or E-mail doctorthailand.pattaya@gmail.com

Rated 5 out of 5 stars

Want to thank Doctor Thailand for good…

Want to thank Doctor Thailand for good quality products and fast shipping to UK. I'm your customer forever! 😁👍

June 1, 2023
Unprompted review
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Reply from DoctorThailand.net

Thank you for your feedback dear Amy! Will be happy to receive your next orders!

Rated 1 out of 5 stars

No communication

No communication! They sent half the products and charged me money for all of them.

December 1, 2022
Unprompted review
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Reply from DoctorThailand.net

Hello dear customer! It's impossible! Maybe we changed some products because they do not produced (in this case we write about it) or somebody steal it in post office. Anyway you can write us and we solve this problem and will send again products that were lost! Sincerely yours, Doc

Rated 5 out of 5 stars

Fast delivery

I ordered maybe a week or two ago and received my order just now. So pretty fast since it came from Thailand to me in the UK. Great service, thanks! :)

April 14, 2023
Unprompted review
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Reply from DoctorThailand.net

Thank you dear Connor. Will be happy to receive your new orders. Write us for discount coupon on next order! Sincerely yours, Doc

Rated 4 out of 5 stars

Good products fast shipping

The shipment was fast and all articles were as i have ordered. Package was clean and all products were packed professionaly.
Once the comunication will happen faster i will give 5 stars.

I recommend this company

April 3, 2023
Unprompted review
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Reply from DoctorThailand.net

Thank you for your feedback, dear customer! We are trying to become better! Sincerely yours, Doc

Rated 5 out of 5 stars

Very happy with my delivery to the UK

Very happy with my delivery to the UK, arrived sooner than expected and well packaged. Great company in my opinion and will definitely use again. Well done!

April 11, 2023
Unprompted review
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Reply from DoctorThailand.net

Thank you dear Mark. Will be happy to receive your new orders. Write us for discount coupon on next order! Sincerely yours, Doc

Rated 5 out of 5 stars

Recommended!

I received my order, nicely wrapped and quicker than I was expecting it! Im so glad that I have my Thai goods with me ready to use! I definitely recommend the website, and thank you DoctorThailand.net!

February 14, 2023
Unprompted review
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Reply from DoctorThailand.net

Thank you, dear customer! Will be happy to receive your new orders! :-)

Rated 5 out of 5 stars

Happy I received my order

Happy I received my order
I am happy with Doctor Thailand as I received all of my order and they’re not missing. The process was good as well
If I had any question I would ask and would get the the reply. The reply would sometime take time.

January 27, 2023
Unprompted review
DoctorThailand.net logo

Reply from DoctorThailand.net

Thank you for your feedback, dear! Sincerely yours, Doc

Rated 1 out of 5 stars

Dodgy, Dishonest, Unreliable

I purchased from this website and i had a few issues. I have 2 snacks missing from my order, i have a pack of chilli which is of a lower quality not same as picture (i ordered 3 in total, 2 was Dried Jinda Chilli which is as described and 1 was different Dried Goat Pepper a cheaper chilli, also a pack had mould in it). I contacted the seller via Whatsapp and raised the issue waited a week and had no response, then i contacted them again via their website waited another 2 weeks and still had no response from them.
This website is dodgy, dishonest, unreliable. Once they have taken the money then thats it done, they don’t want to deal with the problems. I spent almost 200 USD on their website and even saved their website for future bulk orders of medicine but now i have deleted it and i definitely won’t be using it again.

If only i could upload pictures here of the whatsapp message i sent them that shows the date i contacted them and the 2 ticks showing the message has been read but with no response, then it will prove that what i’m saying is true.
The only reply i got is from a review a month later from Trustpilot where they’re saying i’m talking something unrealistic and requested the order number.
So here is the Order# 10900

November 17, 2022
Unprompted review
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Reply from DoctorThailand.net

Dear customer, thank you for your feedback! Apparently you are talking about some unrealistic things. We always answer to our customer WhatsApp and E-mail. Please tell us number of your order, we will investigate, and if this is true, we will definitely compensate you!

Rated 1 out of 5 stars

A complete scam?

The only part of this website that seems to work is the part that CHARGES YOUR CREDIT CARD.

Then......nothing. No contact, no reply to emails...they don't even answer their phone. You have been warned.

November 10, 2022
Unprompted review
DoctorThailand.net logo

Reply from DoctorThailand.net

Dear customer! We are not scam, your package has probably been shipped. Please write your order number and we give you a track or you can anytime write us on E-mail or WhatsApp/Line +66922680013

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