Dodo Services Reviews 500

Internet suddenly goes down. It's Good Friday. "Technical Support" is a Phillipines call centre who have zero technical knowledge. A technician has been booked for some time in the afternoon 3 days from now. In the meantime, I'm told "just wait".
The equipment and connection are 3 months old.

Unreliable and dismissive. Standard scumbag corporate attitude that all telcos hold.

'Give us your money, and be thankful that we give you anything in return. Shut up and wait til we're ready to fix our trash'

Called, emailed, submitted online forms. Just stonewalled, get no communications, don't even get a curtsy bill in the inbox anymore. Can't login, says I don't have an email on record even though they used to send me emails, their login help and support pages are just 'cloudfront' error messages, their offshore call centre monkeys are just programmed to say yes but ignore you. What the hell happened, did they get hacked? Database accidentally deleted? Complete rubbish, consumer complaint lodged.

I moved my electricity to Dodo on the recommendation of a friend, it was a massive mistake. I was dreadfully disappointed in Dodo and had greater expectations.

Dodo doesn’t contact customers when they have issues, they want for angry customers to waste their time and contact them, terrible service.

1. Early 2026, I received a notice of an overdue bill from Dodo, however I had not received the original bill, upon querying this with Dodo, you admitted to an issue at your end resulting in bills not being issued to customers from late 2025. This left me with a large bill which I could not pay immediately, as a result I setup a payment plan, paying half on the date of call and the remainder within a few weeks.

2. I left Dodo and received my final bill which was far higher than anticipated, as it turned out the payment plan I had set in place failed and no body from Dodo bothered to contact me. I was advised the you migrated systems and as a result lost credit card information.

Saw that whistleout promotional video about how painless switching internet provider is? Well, take it with a pinch of salt if you're switching to Dodo. Switched online on Dodo's website to start connection on a set date. Never happened despite their SMS to me that it will be connected. Had a chat with their customer service and they blamed it on the "system". Apparently everything is automated now and generated by the "system" and somehow my connection was rejected by NBN for some "technical reason". Oh no they said, it's not my fault; not their fault either, God forbid. It is what it is! Not good enough. Especially since I cancelled my old provider thinking I was going to be transferred to Dodo on the date I explicitly stated on my application. Avoid Dodo at all cost!

Being a customer for gas and electricity with Dodo for 5 years with no issues. I was moving house and wanted to transfer the services to my new place. They wouldn't connect the services because I failed the credit check. WTF.... I couldn't believe that after taking my money for that long they wouldn't continue to do so because of a credit check that I failed but passed with AGL. See ya, ya dumb Dodo

Really really bad. Staff could not care less about customer service. Constantly saying sorry. Expect to wait over an hour to speak to anyone. Avoid these crooks at all costs !!!

Not to be trusted, they sent a msg about resetting my modem for changes for a speed increase and since then constant drop outs. i cancelled the service and they still took funds from my expired credit card. I contacted them about a refund and they want new card details. I refused and raised an issue with Tio. dodo closed the complaint with no action or refund. Very poor customer service and worse internet provider ive had. iff i could give less than 1 star i would

I have been trying to call them for the past 5 days, I just called now at 9:03 they open at 9, it says waiting period is long. I waited up to 1:30 hour last week with no answer. I need to change providers as they are charging a lot. Website doesn't work, online chat doesn't work. I don't know what to do.

When this company launched it was a brilliant competitor. It is now a shadow of itself. Issues such as enabling any random to use my address, by accident, to set up their electricity left me with all my power cut off for an entire week. Further, they failed to see this as a serious and compensation valid case. I had to take them to the ombudsman to force a payment. Then, they get hacked and their payment system goes offline in October 2025. Today is March 28 2026 and I still have no access to my accounts. They are lying to the Media that say only a handful of customers are affected. When I called them in January 2026 to schedule urgent electrical works, which required them to momentarily allow Ausnet to switch off the power to my home, they advised this could not be done because their payment system was down and being upgraded. When I asked for the ETA the obnoxious customer support laughed at me and said there was no date. So, I changed my provider. Since then they continue to help themselves to charges on my credit card (had to cancel it) and send debt collectors (could be a scam from their hack) despite having had access to my credit card to settle the bill. Absolute lemon of a company.

Would give Dodo zero stars if possible. I moved house in October 2025 and contacted Dodo for disconnection of my gas and electricity accounts beforehand. After a lot of messing around, including sending me a bill for the usage of the new tenant after I left the property, having to agree to pay for a week's usage after the disconnection was scheduled and then a meter reading/disconnection fee, the final gas and electricity bills were at last sent to me by email in February 2026, advising payment would be taken by direct debit on 20 February 2026.
On 26 March, I receive a text message saying electricity bill is outstanding and will be referred to debt recovery if not paid immediately. I check and they have taken gas payment but not electricity - their mistake. I try paying online - portal says I have no accounts. I call them - on hold for over 30 minutes and no-one picks up.
Next day on 27 March, I called them again...on hold for over 30 minutes again, can't get hold of anyone. Not long after hanging up, I receive an email from a debt recovery agency and have to call them to pay immediately while being treated like a criminal.
Absolutely awful behaviour - their mistake, no-one contacts me then I get a text and recovery actions out of nowhere. Dreadful company, avoid. I'd rather live in a cave than ever sign up with this lot again.

Such a terrible provider, rubbish internet so slow and never worked. The call centre are all completely incompetent. Just a nightmare!! Avoid at all costs

Tried to cancel my electricity twice with them which you can’t do online btw because “their websites been down” for over 6 months now.

Called second time because I got nothing regarding confirmation of my cancellation and was told on second time it hadn’t been cancelled and they would cancel on the spot 🤬

Now finally got through to them after an hour of waiting, turns out they tried to charge me after my cancel date.

I am fuming!! Have reported to the Ombudsmen

Genuinely the worst experience. Spoke to Jane and Marciel from customer service, and they were both so rude and condescending. I was constantly being ignored, cut off and even snapped at by Jane. Staff tried to upsell products I didn't need, even when I said no 4 times. I'd rather pay more for interest but feel respected. I felt so disrespected and the staff were so rude. When they were finished, they give you generic copy and paste answers even when you're not finished or need more support.

I used their electricity and got ripped off. We are a four people family with solar panel, heat pump hot water and no EV. Our consumption pattern is quite consistent. Our Spring and Autumn electricity bills are always around $400. Last Spring we got charged $1000 with 0 solar fee-in. I checked with my solar panel retailer and was confirmed it's doing its job. However Dodo insisted the billing is correct.

Unreliable, unprofessional, uninterested in their customers concerns. Probably the worst of all internet companies out there. Use them and expect the worst service and inferior products you could ever imagine. Not even worth 1 star....use them at your peril !!

I've been frustrated contacting them for last few days for a request of temporary cancellation of my account. But they're far to reach. No body is picking up the call from that department, not even a return call.
This is genuinely frustrating and hopeless customer service!

Terrible experience.
Inconsistent, slow internet despite buying the premium package.
Internet stopped working midway through our plan only to experience the worst customer service known to man.
The staff were misleading, rude, dishonest and sexist. I ended up going 4 days with no internet which heavily impacted my job and university studies.
I now want to cancel my plan with Dodo and I’m experiencing issues with that too.
Don’t do it. Don’t waste your time with such a dodgy dishonest company.

Terrible customer support. They keep you hours on the phone waiting, transfer you to 4 different representatives asking the same question over and over. Lies about service resolution times

Poor personal customer service. Great selection of automated emails, but no actual service. Specified the date of connection and patiently waited 2 days. I had to phone up to follow up on the connection. Told it would be ready in 24 - 48 hours longer. Service connected later that day, but no data flow. Had to call again to follow up. No follow-through on new connections or proactive personal reviews of new connections. Suspect I will be looking for another service once the introductory special expires. Do not recommend.

I can never log in online. They didn't send bills for 6 months only to suddenly send them all at once. I can't pay online and so when I call them, I have to go through 5 different menu options before being told this option is not open right now. Like, I'm just trying to pay my bills, give dodo money, and they can't even manage that. Ongoing thing for past year. I thought maybe it was a temporary thing. It is not. I am in the process of changing energy suppliers.