doggocomfy.com Reviews 84

This company is a joke . Their products are manufactured in China. I got my dog bed defective . I sent them pics of the item immediately and asked for a return. They sent me a return label and said regardless of return status - a full refund will be issued April 15. Well here we are at the end of May and I’m completely ghosted by the company with no refund . I even have tracking to show I shipped the cheap product back

I wanted to treat my dog to a new bed. Brought a dogs bed size L for my medium size dog. She is longer than the bed itself. To get a refund for the bed I’d need to pay I don’t know how much for the chance of getting a refund. I’ve learnt the lesson just go local for dog beds.

Ordered the largest bed for my 80 lb dog and it was so small I laughed😜. Got scammed again by the Chinese Major 🤬. It looked like a piece of garbage that I wouldn’t pay five dollars for in the store. I believe I paid $90 for and I am really angry. Do not buy from them because you can’t return it without paying a lot of money to go back to China.

Ordered few harnesses from them a month ago. They look really great and works really well. Would really recommend them if you're looking for a Good Quality Harnesses which aren't expensive.

This company misleads customers on the size of the dog beds and that it is a US based company! I ordered a XXL dog bed for a 100lb dog only to wait over 2 months for a dog that fits a schnauzer and can only be shipped back to CHINA at my expense of $200!!! They have no customer service and are scamming people . I tried to cancel my order after a month when I didn’t get it and they said it shipped so they can’t. Said it would arrive in a week another few weeks go by still nothing . They make it so you can’t cancel your order or return it without spending crazy money to do so . Do not buy from this place, they are not who they say they are . I will be reporting them to the BBB.

BUYER BEWARE - This is a Chinese company that says they offer returns. You must mail it back to China (AND PAY) and HOPE you receive some sort of refund. SCAMMERS

It's a scam, don't waste your money. Cheap knockoff products

If I could give the harness product I purchased from DoggoComfy NO stars I would. Terrible product. Broke within 1/2 hour of use. Company policy stated that, as I used it later than 30 days after receiving, I could not get a refund even though the product was defective. No offer to replace the product either. My big error was not reading the reviews first! DO NOT BUY from this company.

Never received the item. It was shipped to another country supposedly but never got a reply back even from the company. Shame on you!

Did not receive the item, Doggo Comfy sent tracking info from Yun Express, a shipping company in China. The package was supposed to be handed off to the USPS for delivery. After researching the tracking info with the USPS, I found out it is fake information and that is why I never received the item. Doggo Comfy won't refund you and they know they are committing fraud. Buyer beware! I am sure this company will close down soon.

I ordered 2 items and the tracking info showed it shipped from a Chinese shipping company. It was supposed to be then handed to the local USPS and delivered to me. I never received the order, their tracking says it was delivered to my front door. I contacted them and received an email telling me to look in my mailbox. I check my mailbox every day and there certainly wasn't a package from them. I contacted this company and they won't tell me if it is insured and how to file a claim. I disputed it with PayPal and they denied my claim because the tracking is showing delivered. It looks like PayPal is using AI now because my denial letter came in 20 minutes. I can't verify the quality of the merchandise as I never got to see the order. I hope this terrible business closes down and stops ripping off people. These reviews are terrible. I will never, ever order something online from a social media ad again.

Ordered the flying saucer ball and contacted the seller because it would not close completely; they responded that it needed battery insertion. Nowhere on their website does it say batteries are not included or that any assembly is required. I have limited hand mobility so requested a return authorization. After getting the run-around where they sent me videos of how to install the batteries (which I can not physically do) I contacted Paypal and disputed the charge. They responded with the return shipping address in CHINA! Their website clearly states that they will provide the closest return address to the customer but that, apparently, is China. Return costs for the $22 ball will be over $50 so I will donate it to an animal shelter. Run-do not walk-away from this flim-flam company!

Just like 99% of reviews here, i wish i read this before ordering. I spent $85 for an xl bed that is a joke. It’s so small and built for a chihuahua and if filled with cotton balls and very few at that. It’s ooor quality and trying to return it is so difficult. They said i need to pay for shipping and keep requesting tons of photos. Their return policy states that buyers are responsible for additional shipping and they would provide the label. Nowhere does it say buyer is responsible for shipping. It’s a waste of money and like others said, I’m sure they’re banking on it being so difficult to return that they just give go. It’s a scam. Don’t do it!

If I could give no stars I would. I have had nothing but issues with this company. I ordered a dog bed and when I following the tracking it said returned to facility in China. Then when I complained and said just refund my money, they reshipped it, ignoring my request and it went back out. I followed up several times via email explaining I did not want the product, I wanted a refund. They ignored it by giving me updated shipping information. It reached Los Angeles (I live in NC) and then went to Canada. When I asked for an update on my refund I was told once shipped it could not be refunded. This company is not only unprofessional, it is almost a month later and I still haven't received the product. It is in limbo who knows where. DO NOT BUY FROM THEM!

DO NOT WASTE YOUR MONEY!!! I ordered this in the beginning of December and just received it on January 18 2024, which was disappointing because it was a Christmas gift. Had i realized it was from China directly I would not have ordered it. In the advertisement it shows 3 Labrador dogs on it. I ordered the XL for my 40lb Brittany and he barley fits on it. It is not cushy and fluffy as shown, it barely has any cushion in at all. I'm sure it's too much of a hassle to get my money back, which I'm sure they are counting.

Ordered a dog bed in December and it hasn’t reached yet or any emails regarding the delay. Unprofessional team and highly doubt these are fraudsters

BE WARNED!
I bought in error the wrong item. I made contact and received a response of where to send the item back, costing me £27 to send to china! SHOCK the parcel wasn’t accepted and sent back to me. Awful, awful company. Do not use

Took 6 weeks to get here and is my biggest waste of money yet. Oh I wish I would stop getting sucked into these marketing ploys.
It’s half the size of my dog. The one in the advert with 3 Labrador’s on it does not exist.
I bought the biggest and it’s half the size of my staff/gad. It hardly has any padding. It’s literally going straight to the charity shop.

Ordered a dog bed in November but still haven’t received it! There is no response from anyone at the company. Buyer beware!

I ordered a no pull harness on november 10th. Still haven’t received anything. I had a one time contact with Ana, who would look after my parcell because it’s says delivered, after that i’ve never get in touch again with Doggo Comfy employees.

Deeply disappointed. I would like to have a refund or a new harness.