DogWatch Hidden Fences - Billone Fence Reviews 52

TrustScore 3.5 out of 5

3.3

4545 Carter Rd, 14450 Fairport, NY, US


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Rated 5 out of 5 stars

We have had dogwatch for over ten years and it's still working perfectly. We just recently adopted two dogs and needed them retrained on the fence. Teresa came out and was able to make the training ve... See more

Rated 5 out of 5 stars

We had exemplary service from Billone Fence while purchasing and installing our DogWatch system. Our new dog was a hound, a breed that chases just about anything. We were happy that Billone Fence cou... See more

Company replied

Rated 5 out of 5 stars

Teresa was the absolute BEST to work with! They even went above and beyond to do an above ground install in the dead of winter to help keep my new puppy started on his way to backyard freedom. I hig... See more

Company replied

Rated 5 out of 5 stars

Best dog containment system available. We've had some hard-to-contain dogs, but none have out-smarted DogWatch. And the staff is helpful, knowledgeable and personable. I always recommend DogWatch t... See more


Company details

  1. Pet Store
  2. Fence Contractor
  3. Pet Trainer

Written by the company

At DogWatch, we understand that your pet is an important part of your family. We’ve been making Hidden Dog Fence Systems and Pet Training Products since 1990. It’s what we do – It’s ALL we do! Our underground hidden fences are less expensive, safer and more reliable than a traditional dog fence – and have safety and convenience features not found in other “invisible” dog fences. Our products provide freedom, safety and peace of mind – and make pet ownership easier and more enjoyable.


Contact info

  • 4545 Carter Rd, 14450, Fairport, NY, United States

  • 585-671-2275

3.3

Average

TrustScore 3.5 out of 5

52 reviews

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Rated 5 out of 5 stars

The hidden dog fence system is…

The hidden dog fence system is fantastic! The team is always responsive and quick to address any issues or questions I have. All issues have been my own doing—never the system itself. Highly recommend!

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, on time, professional and very helpful in training my dog and myself.

July 23, 2021
Unprompted review
DogWatch Hidden Fences - Billone Fence logo

Reply from DogWatch Hidden Fences - Billone Fence

Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

Jimmy and Rhonda ~ Webster

Jimmy and Rhonda ~ Webster

We have recommended DogWatch to anyone who has dogs. Our experience with DogWatch, Dave and Teresa was wonderful! They were prompted, neat and very polite. Once the fence was in, Teresa walked us through a training session. She answered all of our questions and concerns. She showed us the correct way to train Jax. We had just a couple 10 minute follow up training sessions and we were good to go! It was so easy and not harmful to Jax at all. He got the hang of it so fast. We couldn’t believe it. He loves his freedom to run around the yard and we love to watch him go. We wanted to thank you Dave and Teresa for our DogWatch Fence. The best fence ever!
Sincerely,
Jimmy and Rhonda

January 17, 2020
Unprompted review
DogWatch Hidden Fences - Billone Fence logo

Reply from DogWatch Hidden Fences - Billone Fence

We are very happy to have provided you with such a positive experience!

Rated 5 out of 5 stars

Dogwatch is the only choice for us!

I have worked with Teresa at Billone Fence for over 10 years, with 4 dogs trained to the fence over the years It's very easy to use, reliable and has many levels to customize for each dog. I love that my timid dog can have an audible tone only, but the rambunctious puppy can have the level 2 correction. The town cut the line once putting in a water line, and the line was cut when my driveway was being installed. I called Teresa and repairs were made in less than 24 hours. Anytime I call with a question she gets back to me in just a couple of hours. Service and support are fantastic. My current puppy, Hobbes, is a cattle dog mix. He got ahold of his collar and totally destroyed it. I called Teresa, ready to pay for a new receiver and imagine my joy when she told me the receiver is guaranteed for life, even if it's damaged by the dog! I got a new receiver in less than 24 hours and they have collars that are guaranteed for life too. I tell everyone I can about Billone Fence and Dogwatch, a top-notch product and service all around.

December 9, 2019
Unprompted review
DogWatch Hidden Fences - Billone Fence logo

Reply from DogWatch Hidden Fences - Billone Fence

Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

great service

great service, fast and reliable, questions answered and dog trained. love the system.

December 1, 2019
Unprompted review
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Reply from DogWatch Hidden Fences - Billone Fence

We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Very professional

Very professional, nice people to do business with

November 13, 2019
Unprompted review
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Reply from DogWatch Hidden Fences - Billone Fence

Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Wonderful fence and company!

We have had a DogWatch fence for our Wheaten Terrier for 6 years now, and it has done a great job keeping him in the yard! It didn't take long at all to train him on it and Billone Fence has been wonderful. We installed a second fence at our cottage which has been a lifesaver. Highly recommend!

September 30, 2019
Unprompted review
DogWatch Hidden Fences - Billone Fence logo

Reply from DogWatch Hidden Fences - Billone Fence

Thanks Liz. We strive to make the process quick and seamless. Thanks for the great recommendation.

Rated 5 out of 5 stars

DogWatch by Billone Fence

I cannot say enough good things about Teresa and Dave. The professional and timely way they installed the fence and explained its features exceeded our expectations. The fence itself works incredibly well at keeping my four Golden Retrievers from running next door to the neighbor's dog or disappearing into the woods. Even the UPS man can't get my dogs out of the fence! Teresa was amazing at training them. It took one walk around the fence the first day and then about half way when she came again. And she would have kept coming until they were fully trained if there had been a need to. They were extremely nervous at first and now just run happily and almost never get close enough to get shocked. They have lost weight and are not stress chewing from being on cables. They have had more exercise in the past 3 weeks then they have had in their entire lives.Hats off to Dave and Teresa and if there had been a million stars I would have clicked them all!

August 17, 2019
Unprompted review
DogWatch Hidden Fences - Billone Fence logo

Reply from DogWatch Hidden Fences - Billone Fence

We are thrilled that everyone is thoroughly enjoying their new fence. We know it must be a relief to have the dogs enjoy so much more freedom amongst your very busy household.
Thank you and enjoy!!!

Rated 5 out of 5 stars

👍🏻👍🏻

Working withTeresa and Dave has been a real pleasure. Very responsive when we had questions and always worked with our schedule.
We have had our Dog Watch system for about 9 years. Our large dog was a challenge to train and Teresa was very helpful training tips to keep him safe.
Our son and daughter in law just had a system installed for their dogs too. It’s really great not to worry about the dogs when they come to visit or when our dogs go there.
We would recommend Dog Watch to anyone looking to keep their dogs safe and happy.

June 14, 2019
Unprompted review
DogWatch Hidden Fences - Billone Fence logo

Reply from DogWatch Hidden Fences - Billone Fence

Thank you Sherry. We are happy to keep all your dogs safe over the years!

Rated 5 out of 5 stars

Love using them

Love using them - very attentive and will recommend them to all

May 7, 2019
Unprompted review
DogWatch Hidden Fences - Billone Fence logo

Reply from DogWatch Hidden Fences - Billone Fence

Thank you again for letting our team know how we did! Take care!

Rated 5 out of 5 stars

best ever

My experience with Teresa and Dave was amazing. Our dogs have always had a fenced in yard so was afraid to try invisible fence. They made us feel confident . The install and training was amazing. It had been over a year and our dogs have never left the yard. The best part is if you need anything they are always right there to help you right awAy. I highly recommend this company and so happy I chose them

April 30, 2019
Unprompted review
DogWatch Hidden Fences - Billone Fence logo

Reply from DogWatch Hidden Fences - Billone Fence

Thanks so much Pam!!

Rated 5 out of 5 stars

Dog Watch is the best!

Dog Watch is the best! The only thing that is better is the personal care and service that you get with Billone Fence! We started using dog watch over 15 years ago. We have our second dog with them now. Their personal training is amazing. We have had no issues with the dog watch equipment at all. We had a fence installed and the line was accidentally severed. The monitor immediately told us there was a problem and I contacted Dave and Teresa. It was repaired that day! We can feel confident in letting our dog out whenever they want and not worry about him leaving the yard. He rarely ever tests the perimeter because he knows his limits. If he does, he is given a audible warning and stops in his tracks. It’s so reassuring that if we are out playing ball or he’s playing with the kids that I know he won’t leave the yard. I’ve recommended numerous friends and neighbors and I’ve never had anyone that’s hasnt thanked me for the referral later.

April 22, 2019
Unprompted review
DogWatch Hidden Fences - Billone Fence logo

Reply from DogWatch Hidden Fences - Billone Fence

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Rated 5 out of 5 stars

We have had dogwatch for over ten years…

We have had dogwatch for over ten years and it's still working perfectly. We just recently adopted two dogs and needed them retrained on the fence. Teresa came out and was able to make the training very simple and easy showing us all the right steps to take to train are young pups. I would recommend Dogwatch by Billone fence to anyone interested in buying an electric fence for their pets as it works as intended and with the help of Teresa made it very easy to work as our dogs looked at her and as if she was a dog wisperer.

April 1, 2019
Unprompted review
Rated 5 out of 5 stars

Dog Watch is the best

Dog Watch is the best! The only thing that is better is the personal care and service that you get with Billone Fence! We started using dog watch over 15 years ago. We have our second dog with them now. Their personal training is amazing. We have had no issues with the dog watch equipment at all. We had a fence installed and the line was accidentally severed. The monitor immediately told us there was a problem and I contacted Dave and Teresa. It was repaired that day! We can feel confident in letting our dog out whenever they want and not worry about him leaving the yard. He rarely ever tests the perimeter because he knows his limits. If he does, he is given a audible warning and stops in his tracks. It’s so reassuring that if we are out playing ball or he’s playing with the kids that I know he won’t leave the yard. I’ve recommended numerous friends and neighbors and I’ve never had anyone that’s hasnt thanked me for the referral later.

April 1, 2019
Unprompted review
Rated 5 out of 5 stars

Holly 2018 and Jessie 2017

You will love the fast great job they do. You can trust them with doing the job right and being there after the job is done. Love Dogwatch hidden fence by Theresa Billone and husband Dave.

January 24, 2019
Unprompted review
Rated 5 out of 5 stars

What a super outfit and product

What a super outfit and product. I have had this system on my property for over 18 years and NO issues. Laid enough wire to outline my 5+ acres including crossing a creek 2 times. Always had 2-3 dogs and they know the lines and now so do the squirrels and woodchucks,the deer on the other hand give them a run for my money but never crossed. I have had to replace a few collar boxes but my pups play rough and the boxes sometimes don’t stand up to pit bull jaws. Funny thing is when I do take collars off for a burger run they feel naked until the smell of BEEF ! Can’t say enough good !

January 7, 2019
Unprompted review

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