DogWatch Hidden Fences - Southeastern Ontario Reviews 73

TrustScore 5 out of 5

4.9

Wellington Street 1948, K0H 1H0 Battersea, Ontario, CA


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent product. Was shown how to train my dogs on it. The staff was very professional. Highly recommend this product and this company to any one having pets that are outside. Nick was excellent to... See more

Company replied

Rated 5 out of 5 stars

Keith was very knowledgable and reassuring. Nervous about setting up the containment field with two gentle dogs, excellent explaination and informed guidance was provided. Even though the fence wa... See more

Company replied

Rated 5 out of 5 stars

Keith did an up front review, made recommendations, including a loop encompassing lake frontage, delivered on time, Installation was well planned out and clean. Next was training us, then a lesson for... See more

Company replied

Rated 4 out of 5 stars

The service was excellent. The problem is extremely stubborn dogs who, no matter how high the setting is on the collar, they will run through the flags take a shock and keep on going. Was hoping thi... See more

Company replied


Company details

  1. Pet Store
  2. Fence Contractor
  3. Pet Trainer

Written by the company

At DogWatch, we understand that your pet is an important part of your family. We’ve been making Hidden Dog Fence Systems and Pet Training Products since 1990. It’s what we do – It’s ALL we do! Our underground hidden fences are less expensive, safer and more reliable than a traditional dog fence – and have safety and convenience features not found in other “invisible” dog fences. Our products provide freedom, safety and peace of mind – and make pet ownership easier and more enjoyable.


Contact info

  • Wellington Street 1948, K0H 1H0, Battersea, Ontario, Canada

  • 800-647-3307

4.9

Excellent

TrustScore 5 out of 5

73 reviews

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Rated 5 out of 5 stars

5 stars!

Knowledgeable, timely and friendly!
I would highly recommend this company!
Their product works and my 9 month old puppy is enjoying the full run of the yard and I have peace of mind!

June 28, 2019
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Brenda,
Thank you so much for the review, We definitely appreciate it. Nothing better than making a customer and pup happy :) You know we are just a phone call away if you need us!!!
Thank you,

Trixie

Rated 5 out of 5 stars

Best thing I've done in yrs

Best thing I've done in yrs. Safe happy dogs that are exhausted at bedtime.

June 10, 2019
Unprompted review
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Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Jay,
Thank you so much for the review :) Nothing better than happy pups. And even better a happy customer...Please call us if you ever need us!!!

Thank you,
Keith and Trixie

Rated 5 out of 5 stars

I cannot thank Keith and his son for…

I cannot thank Keith and his son for installing the invisible fence. My rambunctious Cockapoo "Willy" learned the flags very quickly. He loves his freedom and I love my peace of mind.
My only regret is, I didn't call Dog Watch last year.!!!!

June 6, 2019
Unprompted review
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Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Sharlene,
Thank you so much for the great review :) It is very much appreciated. You found us now and all will be great. Feel free to send us a picture of Willy ( love the name ) lol Please call us if you need us.
Thank you,
Trixie

Rated 5 out of 5 stars

Keith was very knowledgable and…

Keith was very knowledgable and reassuring. Nervous about setting up the containment field with two gentle dogs, excellent explaination and informed guidance was provided.
Even though the fence was for our cottage, We have had no trouble training our Aussie Shepherd and Duck Toller. Both are safe and happy within just several weekends.

Thankyou very much. It has given us piece of mind and assurance that we will have a safer cottage environment free from worry.

June 5, 2019
Unprompted review
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Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Wendy,
Thank you for the great review, I know it can be daunting putting your pups on a system and putting faith in the unknown, if you will. Glad your fur kids are doing well with the system and you are happy :)

Thank you,
Trixie and Keith

Rated 5 out of 5 stars

Our dog Sadie was trained in 2 days

Our dog Sadie was trained in 2 days, very happy with this fence.

June 4, 2019
Unprompted review
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Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Chris,
Thank you for the review, we really do appreciate it. Please give us a shout if you have any questions or concerns.
Thank you,
Trixie and Keith

Rated 4 out of 5 stars

Excellent service

Excellent service. Written material could have been a little clearer.

June 4, 2019
Unprompted review
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Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Ellen,
Thank you so much for the review, It was very nice to meet you, I don't often get a chance to meet our customers face to face. We will definitely look into our written material and try to improve it.

Thank you,

Trixie

Rated 5 out of 5 stars

best customer service!

Keith and Trixie are so wonderful to work with. We had a mishap with some water issues 4 weeks after the installation and I called on a Friday and they came right out... on the weekend! We appreciated their prompt commitment to getting our Sadie’s fence back up and running! Thanks so much and most definitely recommend having them do an install for your family pet! Works awesome! Our Sadie was well trained to stay in bounds within 2-3 weeks! So much in fact when it was not working, she still thought it was! Thanks again!

June 4, 2019
Unprompted review
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Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Laura,
Thank you so much for the great review :) We certainly appreciate it … good or bad. So glad Miss Sadie caught on so fast, she is a smart pup. We try our best to respond to service calls quickly and are so glad we could accommodate. Please do not hesitate to call us if needed.

Thank you,
Trixie and Keith

Rated 5 out of 5 stars

I am very happy with the service and… would highly recommend this company to my friends!

I am very happy with the service and installation of the dog watch fence. Our installer was very informative and knowledgeable and we would have no worries if we needed to contact him for advice, recommendations etc. Overall 100% worth the investment!!

May 9, 2019
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Jackie,
Thank you so much for the great review. We are so happy you are please. Please contact us if you ever need us.
Thank you,
Trixie and Keith

Rated 5 out of 5 stars

Still the best!

My parents had DogWatch fence installed a decade or two ago and it is still functioning. And what is more on the one or two occasions they've needed a service call it's been hassle free. Even out in the boonies like they are.

I chose DogWatch myself 8 years ago when I had to put money in to fencing at a new home. I love it! The support has been amazing through a couple of new dogs. Also for two line breaks, I thought I knew where the line was and didn't. Very useful that the system yells at you so you know as soon as there is a break.

April 12, 2019
Unprompted review
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Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Sherry,

Thank you so much for the review. It is fantastic to hear from our long time customers :) We are so happy it has worked so well for not only you but your folks as well. Please call us if your Transmitter yells at you again lol :) Also, feel free to e-mail some pictures and I can get the pups on our FB page if you like.

Thank you,
Trixie And Keith

Rated 5 out of 5 stars

Amazing system.

February 13, 2019
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Miriam,

Thank you so much for the 5 star review. We really do appreciate it!!!

Thank you,
Keith and Trixie

Rated 5 out of 5 stars

Excellent

Excellent. Keith and Trixie immediately returned our phone call enquiry; made a quick appointment and subsequent date for installation. Questions and concerns are promptly dealt with. We are very pleased with the fence, since we no longer worry about the dogs running after deer, or on to the road. Good stuff.

January 31, 2019
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Wayne and Edwina,

Thank you so much for the review, It is nice to have customer feedback, be it good or bad. We are so happy that your pups are doing so well. Please call us if you need us.

Thank you,
Keith and Trixie

Rated 5 out of 5 stars

We love the dog watch fence system!! EXCELLENT INVESTMENT

We love the dog watch fence system, it keeps our busy girl safe. Keith showed up on a blustery day and spent hours installing it. Keith and Trixie are great to deal with.
It’s a great investment, let’s our pup run off the excessive energy she has, and give us freedom to do things without a leash attached to us. We highly recommend this company to everyone.

January 30, 2019
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Kate and Kevin,

Wow!!! Thank you so much for the great review. It sure was a chilly one lol. We are so glad you are satisfied with your Dogwatch System. If you ever need us, just give us a call or send an e-mail :)

Thank you,
Trixie and Keith

Rated 5 out of 5 stars

Great service

Great service, very knowledgable and real good communication. Thanks.

January 30, 2019
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Art,

Thank you so much for the 5 star review. It is very much appreciated. Remember, we are always a phone call away when you need us!!!

Thank you,
Trixie and Keith

Rated 5 out of 5 stars

Excellent

Wonderful service and training. Would recommend.

January 30, 2019
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Marie,

Thank you so much for the review. We really do appreciate you taking the time to let us know :)

Thank you,
Trixie and Keith

Rated 5 out of 5 stars

A great investment!

Thought we should drop you a line to let you know how Cash, our 6 month old Australian Cattle Dog is doing. The system was installed when his was 4 months old and after one week of training, we were able to let him out alone and he totally respected the line he is not supposed to cross. He will sit and wait on his side while we go out to get the mail. When other dogs or people walk by, he sits down and watches them go past. We would recommend this system for any dog owner. A very good investment for us & we have peace of mind knowing he is safe.

December 5, 2018
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Bob and Jackie,

Thank you so much for letting us know :) We do love to hear from our customers about how their pups are doing on the Dogwatch Hidden Fence system. We are happy to hear of his success and even more happy that you can relax knowing he is safe in his yard. Do not hesitate to contact us if needed.


Thank you,

Trixie and Keith

Rated 5 out of 5 stars

Great company to deal with

November 8, 2018
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Dan,

Thank you so much for the review. We hope all is well with Ruby. Please call us if you need us.

Thank you,
Keith and Trixie

Rated 5 out of 5 stars

absolutely the best decision we ever…

absolutely the best decision we ever made Keith and his wife were wonderful to us and Duke can't thank them enough for giving him a great safe yard to run and play in

November 5, 2018
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Marilyn,

Thank you so much for the 5 Star review. We really do appreciate it. We are so happy for you guys and Duke and Maggie. It was a pleasure doing business with you :) Please call us if you need us...Tell Duke to be a good boy lol

Thank you,
Keith and Trixie

Rated 5 out of 5 stars

Great system

Great system, great service/install. Thanks Doug,Competitive pricing. This dog fence WORKS fantastic. Our dog now stays in his boundaries...no more worries of him wandering into the forest to chase game day or nite...A Very satisfied customer.

October 1, 2018
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Edward,

Thank you so much for the review, We really do appreciate it :) I have passed your review on to Doug, He really appreciates your review as well. We are glad the Dogwatch System is working so well, Peace of mind is a wonderful thing :) Do not hesitate to contact us if you need us!!!


Thank you Trixie and Keith

Rated 5 out of 5 stars

Everything is amazing

Everything is amazing! DogWatch has relieved so much stress now that my dogs have secure boundaries! I am confident they can be let outside and enjoy! Happy and secure dogs = Happy me! Thank you DogWatch (great customer service too!)

October 1, 2018
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Hi Carey,

Thank you for the 5 Star review, it is very much appreciated. It is a nice feeling knowing you can relax a bit and let your pups roam, knowing they are safely contained in your yard. Please call us if you need us!!!

Thank you,
Trixie and Keith

Rated 5 out of 5 stars

Fantastic Experience

We first came across Keith (and DogWatch) after being scammed by the local Invisible Fence company (stay away - they took our deposit, then claimed they had no record of the money or of us as customers. We never got our money back). We called DogWatch and haven't looked back. Keith was fantastic to deal with, he is very friendly, professional and clearly loves his job and dogs too. We just moved to a new house and installed a second system with Keith, who remembered our family and again provided us with a great fence system. If you are comparing the two companies - PLEASE - give these honest and hard working people your business. We are very, very happy DogWatch customers!

September 21, 2018
Unprompted review
DogWatch Hidden Fences - Southeastern Ontario logo

Reply from DogWatch Hidden Fences - Southeastern Ontario

Wow!!! Thank you so much for the five star review Emma. Let me start by saying, We are glad you found us. Sorry you had that happen to you :( We really appreciate your kind words and are more than glad to help when needed. It is all about your dogs :) (and cats too) We are very much pet people and I would like to think that, that shows and speaks volumes. Do not hesitate to call us if you need us!!!

Thank you,
Trixie and Keith

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