Dojo Reviews 

Dodgy sales practices, mis-sold product, signed contract for you, complaint made, assured no money would ever be taken for a service never used- took money. Avoid this company

Simple and easy. Good communication and friendly professional agent.

We were looking for a new card reader and was given James Harper the dojo rep number. Dealing with James to set up our machine to getting a great deal saving lots of money was so easy he was very patient and friendly. We were made to feel like people not just another number very rare these days.
We also found amazing customer support when we had a few questions. It’s also great to insure our new Max machine for £5 a month and the colourful silicone covers will protect it.
Thankyou DoJo

I have given 2 stars, the 2 stars is for the equipment and the fact it works.

However the company as a whole is not good, my account manager over promised and under delivered. Kristyan was helpful in the beginning, assisting with form filling for my account and visited to set the machine up.

However, the moment i signed up and my account was live he became a different person. Messages such as "suit yourself!".

I made an inquiry about taking card payments over the phone and I was patronised and Kristyan was condescending saying thins like "why would anyone develop a feature like that" etc. A few days later one of my apprentice staff found the exact feature i asked for and was told it doesnt exist. When this was fed back to Kristyan he then from that moment never helped me again and constantly redirected me to the helpline. It went from he couldnt do enough to win my business to not being bothered about my account ever again.

The machine works, but the customer service is appalling and for that reason I would not recommend.

Had an issue with getting our limits accepted and increased for the terminals. As soon as Bob Desmond took over our account, the whole process was sorted and fixed within a day.
Really quick email responses and a nice guy to speak with!
Can't thank him enough!

I m so exited and very very hope fully in this card machine DOJO WOOW so very very happy ☺️☺️☺️☺️ wonder fully this machine

Fraudulent company. I was contacted by a salesperson who pretended to be from my existing supplier and had me sign up again as a renewal contract. It was not until the day after when emails started to arrive that I found out I had been conned. Complained to Dojo, who cancelled everything but 2 days later contacted by the salesperson again who wanted to set me up and he had no knowledge of my complaint of fraud. I would have thought after 2 days this person would be no longer working for an honest company

Very godd end very svz

It all seemed great in the beginning, free card reader slightly better rates. Short version, I had to chase and chase the rep, eventually finding time to ring dojo to get my £109 card reader refund over 2 months later. Now it’s taking weeks (despite me asking previously numerous times and being promised it would be done over and over again) to get payment links set up. Probably heading back to sum up for some transactions at this rate. Really disappointing customer service sadly.

We have purchased another card machine from Bob Desmond.
Bob has provided excellent service as always.
Bob is attentive, professional and knowledgable. We would highly recommended Bob - he is an asset to Dojo.

Incredible so far

Very good and very happy

Perfect service and professional . Thanks

It very good 👍 company and very fast money going through and fast Termenal and easy to use thanks 🤩

All made easy, especially setting up te machine. John made the whole process go smoothly.

The best company

I received promotional marketing flyers from Dojo addressed directly to my business, inviting me to apply. I decided to apply for a card machine for my established business. However, after submitting my contract and ID verification, my application was declined without any explanation or transparency.
What is most frustrating is that when I called customer service, I was simply told "we are not given any information, there is nothing we can do." No option for a manual review was provided, despite the fact that I already run a successful business using other payment terminal providers with a clean record.
It is extremely disappointing to be targeted with direct marketing materials, only to be rejected by an automated system with zero customer support or willingness to review legitimate business documentation. Very poor customer experience and lack of communication.

Fast service

Good easy quick

Top class service as always with Bob Desmond and dojo