Played on here alot, generally good layout and bonus offerings, same for all the sister sites. HOWEVER, this and the other casinos single handedly have the worst withdrawal system and as soon as I had... See more
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I won a bonus game from a slot and it doesn't add to my account, I contacted the customer service three times and everytimes I have to repeat the same steps, they got no record. I have to find all the... See more
CRYPTO USERS WARNING!!!Good casino I won 5k off a deposit bonus, beat the bonus and was left with 1k to withdraw through Lite Coin although after 4 weeks of waiting my withdraw hadn't even been proces... See more
I've seen some people complain about withdrawal times, but I can only speak for myself! I've never had any issues. It usually takes about three days for the money to land in my account, which seems pr... See more
Company replied
Company details
Written by the company
Dolly Casino is a vibrant online casino offering a diverse range of games, including slots, table games, and live dealer experiences. Dolly Casino aims to deliver entertainment in a safe and trustworthy environment.
Contact info
Philippines
- support@dollycasino.com
- dollycasino.com
2.3
Poor
85 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WARNING!!!
WARNING!!!! WARNING!!!
DO NOT DEPOSIT MONEY
Piss poor low brow tatics. Deposit $30 and get 50fs if only it was that easy. To activate bonus requirements are you contact customer support to activate, warning if you spend any credit you automatically lose your 50fs, tap on live chat says zen desk not available, of course it isn’t !!!! Then find email, sent email to find out what’s up?? and received email from zen desk saying they will review my question first and will be in contact, 40 min later still nothing. F#%king scums regret ever deposit anything through them.
July 1, 2025
Unprompted review
Amilia Was absolutely amazing to deal…
Amilia Was absolutely amazing to deal with very kind and helpful. That lady deserves a raise ! Five stars for her and dolly casino , I had mixed feelings on this site in the previous years, but that is all changed. It’s a very good platform and I will continue to play on it and spread the word.
April 28, 2025
Unprompted review
CRYPTO WITHDRAWS 4-5 weeks waiting period
CRYPTO USERS WARNING!!!Good casino I won 5k off a deposit bonus, beat the bonus and was left with 1k to withdraw through Lite Coin although after 4 weeks of waiting my withdraw hadn't even been processed, by the fifth week I ended up canceling withdraw and just rinsing the money. not sure about bank account transfers but be wary when trying to withdraw medium to large amounts using crypto.
January 9, 2025
Unprompted review
Definatly slow and bad withdraw process…
Definatly slow and bad withdraw process i waited a week still wasn't in my ac i cancelled it and put it all back through dolly ya robbing us blind! Nice game variety bad pay out timing
April 3, 2025
Unprompted review
Reply from Dolly Casino
Hi Optimistic,
We’re sorry to hear about your experience and understand how frustrating it can be to wait for a withdrawal. At Dolly Casino, we aim to process all withdrawal requests within 3 business days, but delays can occasionally happen due to high demand or pending account verification.
We appreciate your feedback regarding the game variety, and we’re glad to hear you’re enjoying that aspect of the platform. As for the payout process, we’re actively working to improve efficiency and reduce waiting times across the board.
If your issue hasn’t been resolved yet, please reach out to us at support@dollycasino.com so we can look into your account and assist you directly.
Thank you for your patience, and we hope to provide you with a better experience moving forward.
Best regards,
Dolly Casino
Won well Over 5k only to be told I can…
Won well Over 5k only to be told I can only withdraw $750 at a time.
Dolly Casino has then cancelled all my pending withdrawls.
Chat is useless and emailing support is unsuccessful.
DO BETTER DOLLY CASINO 🤬
March 18, 2025
Unprompted review
Reply from Dolly Casino
Hi Keshia,
We are genuinely sorry to hear about your frustration, and we completely understand how disappointing this can be after a big win.
We would like to clarify that account verification is a required step to ensure the security of both your funds and your account. This process helps us confirm that all information is correct and that the withdrawals are processed safely and correctly.
Sometimes, as part of this procedure, withdrawals may be temporarily cancelled to make sure that, once verification is complete, we can process your payouts within the promised 3 business day timeframe without further interruptions.
We know this may feel inconvenient, but it is in place to protect our players and provide a secure environment.
Please don’t hesitate to contact us again at support@dollycasino.com with your account details so we can prioritise your case and help you finalise everything smoothly.
Thank you for your patience and for giving us the opportunity to resolve this properly.
Best regards,
Dolly Casino
Flawless Service
I had a problem and reached out to chat support. Dean was super friendly and knowledgeable. He sorted everything out quickly. Thanks, Dean!
February 28, 2025
Reply from Dolly Casino
Hi Olive,
Thank you for your kind words! We’re delighted to hear that Dean provided you with excellent support and resolved your issue quickly. We take great pride in our support team, and it’s always fantastic to hear when they make a difference.
We’ll be sure to pass along your appreciation to Dean! If you ever need assistance again, we’re always here to help.
Best regards,
The Dolly Casino Team
You can spend so much money and get no…
You can spend so much money and get no rewards on the chat they won't make you wait an hour for nothing. VIP manager doesn't do nothing you are better off, playing another site that has better rewards
December 31, 2024
Unprompted review
Reply from Dolly Casino
Thank you for your feedback, Mr. Connelly. We’re sorry to hear about your concerns and appreciate you bringing them to our attention. At Dolly Casino, we aim to provide a rewarding experience for all players, and we take your comments seriously.
If you’ve faced delays or felt that our VIP service hasn’t met your expectations, we’d like to address this directly. Please reach out to us at support@dollycasino.com with more details so we can investigate and work on improving your experience.
Your satisfaction is important to us, and we’re committed to making things right.
7 DAYS AND WAITING FOR MY $140 WITHDRAWAL…
Just a heads up not only like another person stated in the reviews about the false advertising of the withdrawal limit and enticing people to spend their winnings. I am currently waiting 7 DAYS for a withdrawal! And it’s only for $140.. that’s ridiculous. When I contacted support about it being past the 3 day wait (which they advised me on the second day when I enquired about how long will it be) they told me it’s 3 days for THEIR TEAM to process it then it can be 3-5 days for your bank to process it. So technically saying it’s up to 3 days for withdrawals it’s more could be over a week.
December 18, 2024
Unprompted review
Reply from Dolly Casino
Dear Kaisey,
Thank you for taking the time to share your experience, and we sincerely apologise for any frustration you've encountered with your withdrawal.
At Dolly Casino, we aim to process all withdrawal requests within up to 3 business days. However, it's important to note that after our team processes your request, your bank or payment provider may require an additional 3-5 business days to complete the transaction and reflect the funds in your account. These timeframes can vary depending on the banking institutions involved and are unfortunately beyond our direct control.
We understand that waiting for your funds can be frustrating, especially when expecting a quicker turnaround. We are committed to improving our communication to ensure that our players have clear and accurate information regarding withdrawal times.
Regarding your concerns about withdrawal limits and advertising, we strive to maintain transparency and accuracy in all the information presented on our platform. If you've noticed any discrepancies or areas where our information could be clearer, please let us know so we can address them promptly.
Once again, we apologise for any inconvenience and appreciate your patience.
Thought I write a review for smaller…
Thought I write a review for smaller bet players. Dolly casino is more for (The richer) type of people that gamble $1000s each time they play. I'm a small player that has depoisted between $1000 and $2000 since i started playing. The site says its a monthly withdrawal of $17,500 but a account manager was provided to me once reaching level 4 and they confirmed the most important could cashout each month (30days) is $3000. Now for any small player to get a big win, without being able to cash it out your 99.9% more than likely going to play with your winnings until there's none left as who's waiting months to cash out... if you win $12,000 we'll that's going to take 4 months to cash out. I don't know how no one else has gone i to detail regarding this as it's a cheap trick to take your money without paying out as much as other casinos.
For dolly casino to be $3000 a month withdrawal
And other casinos to be like reef and royal to be $9000 a day withdrawal.
Bit cheap if you ask me and to have stated $17,500 a month on your site but actaully not be correct. Lucky I was assigned a account manager before I kept deposting thinking I might hit the big one.
December 1, 2024
Unprompted review
Reply from Dolly Casino
Thank you for your feedback, Brett. We appreciate you taking the time to share your experience.
We’d like to clarify that the monthly withdrawal limits for our players range from $10,500 AUD to $35,000 AUD, depending on your account level, and there is no mention of a $17,500 AUD limit on our site. As a Level 4 Loyalty Club member, your monthly withdrawal limit would be $24,000 AUD. Additionally, Loyalty Club members benefit from a cashback percentage that increases as they progress through the levels, offering even more value as you climb the loyalty ladder.
We’ve been unable to locate an account corresponding to the details you’ve provided. Could you please contact us directly at support@dollycasino.com or via live chat with your account details? We’d like to investigate this further and ensure that any discrepancies are addressed promptly. Your satisfaction and trust are very important to us, and we are here to assist you.
Really enjoy the Christmas Campaign
I tried out this site last week, and I think that the Santa's Slope Game they offer is really adding excitement and fun. Very unique and fun that you can win different prizes daily.
So far I've won a few deposit bonuses.
December 9, 2024
Unprompted review
Reply from Dolly Casino
Thank you for your feedback, Mackenzie! We're so glad to hear that you're enjoying the Santa's Slope
promotion—it’s definitely one of our seasonal highlights, designed to bring extra fun and excitement.
The daily prizes add a unique twist, and it's great to know you've already won a few deposit bonuses. Best of luck with your future rides, and we hope the fun continues at Dolly Casino! 🎄🎰
My favourite streamer plays here and…
My favourite streamer plays here and recommended the site. So far I am quite impressd, it's pretty hassle free. Dont expect to recieve your payouts instantly. It took a few days back and forth but it was worth it. I have seen a lot worse.
December 10, 2024
Reply from Dolly Casino
Thank you for sharing your experience! We're thrilled to hear your favorite streamer recommended us and that you're enjoying your time on Dolly Casino. While we strive to process payouts as efficiently as possible, we appreciate your patience during the process. It's great to know it was worth the wait, and we'll continue working to make your experience even better.
I've seen some people complain about…
I've seen some people complain about withdrawal times, but I can only speak for myself! I've never had any issues. It usually takes about three days for the money to land in my account, which seems pretty fair to me. I've had far worse experiences with other sites.
December 2, 2024
Reply from Dolly Casino
Hi Thomas,
Thank you for sharing your experience! We’re glad to hear that our withdrawal process has been smooth and reliable for you. Three days is within our standard timeframe, and we’re happy to know it meets your expectations.
We appreciate your trust in Dolly Casino and your understanding that experiences can vary. We’ll keep striving to ensure every player enjoys a seamless gaming experience. Good luck with your future spins!
I've been playing on Dolly for a while…
I've been playing on Dolly for a while now, and honestly, I've had a great time. I'm just a small player, usually spending around $30-$40 a week. But when I do win ( and I've had a few $200 withdrawals), it's been smooth sailing every time.
December 2, 2024
Reply from Dolly Casino
Hi Liam,
Thank you for sharing your experience! We're thrilled to hear that you're enjoying your time at Dolly Casino and that your withdrawals have been smooth. It’s great to see our players having fun and seeing some wins along the way. Your feedback means a lot to us, and we look forward to keeping the good times rolling!
It 100 years to receive your withdrawal
It 100 years to receive your withdrawal
December 5, 2024
Unprompted review
Reply from Dolly Casino
Thank you for sharing your feedback. We're sorry to hear about your experience with the withdrawal process. While withdrawal times can vary depending on the payment method and verification process, we strive to complete all transactions as quickly as possible.
If you’re still facing delays, please reach out to our customer support team, and we’ll be happy to assist you further and provide an update on your request. Your satisfaction is important to us, and we’re here to help resolve any issues.
Aviee should be a vip manager because…
Aviee should be a vip manager because she is the only one in customer services who knows what she is doing,
November 22, 2024
Unprompted review
Reply from Dolly Casino
Thank you for your feedback! We're thrilled to hear that Aviee has made such a positive impression on you. We strive to provide exceptional customer service, and it's great to see our team members recognised for their hard work and expertise.
We'll be sure to share your kind words with her. If there's anything else we can assist you with, please don’t hesitate to reach out. Your satisfaction is our priority! 🌟
Dolly casino 👎
ok honest, respectful and productive...here we go, over bonus's wagers (which i almost never use), and money invested.
Dolly casino is a bad experience if you want to play fir any extended period of time...Great if you were a shareholer lol
Quick stats over currenecy used in those different currency platforms mentioned above, put it simply over 3 seperate occasions your chances of pulling a decent win are 0.097 percent chance out if %100 (winning the same amount youve wagered to the casino) over three seperate occasions...put plainly its sh*#@
October 15, 2024
Unprompted review
Reply from Dolly Casino
Thank you for sharing your honest feedback.
We understand your concerns, and we want to clarify a few points about how our games operate. The theoretical Return to Player (RTP) varies from game to game, as each is designed with different features and payout structures. All of our games are thoroughly vetted and tested by reputable third-party auditing agencies to ensure they meet strict standards of fairness and randomness.
While we strive to provide an enjoyable experience, we also encourage responsible gaming practices and remind players that outcomes are based on chance. If you have specific questions or concerns about your gameplay, feel free to reach out to our support team. We're here to assist and ensure transparency.
Play at your own risk
If you win be prepared to wait longer than their usual wait times. The website lists withdrawal timeframe of 1 to 3 business days (this is also the case for crypto). Customer service will tell you their withdrawal timeframe is actually 3 to 5 business days. After 5 business days they will tell you, your withdrawal is delayed with no actual reason why (even when your account is verified). Customer service tells you different stories with every different person your connected to. Frustrating!
September 16, 2024
Unprompted review
Reply from Dolly Casino
Thank you for sharing your experience. We sincerely apologise for the inconvenience and frustration you’ve encountered during the withdrawal process. At Dolly Casino, we strive to ensure that all withdrawals are processed as quickly as possible within the stated timeframes.
While our listed timeframe for withdrawals is 1 to 3 business days, delays can sometimes occur due to high volumes, additional security checks, or unforeseen technical issues. However, we understand how important transparency and consistency are, and we regret that you received conflicting information from our customer service team. This is not the experience we aim to provide, and we will review this matter internally to improve our communication and processes.
Your feedback is invaluable in helping us make things better. If your withdrawal issue is still unresolved, we encourage you to contact us again, and we’ll prioritise ensuring your concerns are addressed promptly. Thank you for your patience, and we truly appreciate your understanding.
Reply from Dolly Casino
Dear Jack,
We’re sorry to hear about your experience and want to address your concerns. At Dolly Casino, we are committed to ensuring a fair and secure environment for all our players. If you believe there has been an issue with your account or funds, please reach out to our customer support team directly with the details, either via e-mail, our via our live chat that is open 24/7.
We take such matters very seriously and will investigate thoroughly to resolve this for you as quickly as possible. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Misleading bonuses that you can’t…
Misleading bonuses that you can’t access, terrible customer support that relies on you getting bored and exiting. Thieves
June 24, 2024
Unprompted review
Reply from Dolly Casino
Thank you for sharing your concerns. We’re sorry to hear about your negative experience and would like to address your feedback.
At Dolly Casino, we strive to provide clear and transparent terms for all our bonuses, and we encourage players to review the terms and conditions before participating. If you experienced difficulties accessing a bonus, it may be due to specific requirements or technical issues, and we would be happy to assist in resolving these.
Regarding customer support, we sincerely apologize if our service fell short of your expectations. Providing responsive and helpful assistance is a top priority for us, and we are working to improve response times and service quality to ensure a better experience for all our players.
We value your feedback as it helps us identify areas for improvement. Please feel free to contact us again, and we’ll do our best to address your concerns promptly. Thank you for giving us the opportunity to improve.
NOT COOL DOLLY
Sign up bonuses didn’t load for me. Customer service is non existent I waited over an hour till i just closed of the account. If you were like me, and got this site off another blog casino site recommending this i suggest coming on here to look up the reviews of site. This site is 1/5 rating meaning (SHOCKING SITE).
June 19, 2024
Unprompted review
Reply from Dolly Casino
Dear Kiizymeez,
Thank you for your feedback. We understand your frustration, and we’d like to address an important point regarding third-party websites and blogs. While we strive to collaborate with external sites to provide accurate and up-to-date information about our promotions, we cannot always control how or when this information is updated. Miscommunication or outdated details may sometimes occur, which is why we always encourage players to rely on our official channels for the most accurate information.
The best way to stay informed about our promotions and updates is to reach out directly to our Customer Service team or subscribe to our newsletters. We regularly share details about ongoing and upcoming promotions, ensuring you have the most reliable and current information at your fingertips.
We’re committed to improving your experience and are happy to assist further if needed. Please don’t hesitate to contact us with any questions or concerns!
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