Played on here alot, generally good layout and bonus offerings, same for all the sister sites. HOWEVER, this and the other casinos single handedly have the worst withdrawal system and as soon as I had... See more
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I won a bonus game from a slot and it doesn't add to my account, I contacted the customer service three times and everytimes I have to repeat the same steps, they got no record. I have to find all the... See more
CRYPTO USERS WARNING!!!Good casino I won 5k off a deposit bonus, beat the bonus and was left with 1k to withdraw through Lite Coin although after 4 weeks of waiting my withdraw hadn't even been proces... See more
I've seen some people complain about withdrawal times, but I can only speak for myself! I've never had any issues. It usually takes about three days for the money to land in my account, which seems pr... See more
Company replied
Company details
Written by the company
Dolly Casino is a vibrant online casino offering a diverse range of games, including slots, table games, and live dealer experiences. Dolly Casino aims to deliver entertainment in a safe and trustworthy environment.
Contact info
Philippines
- support@dollycasino.com
- dollycasino.com
2.3
Poor
85 reviews
Hasn’t replied to negative reviews
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Had problems with deposits and with fre games not being credited
Had problems with deposits and with bonus games not being credited to account when they should have been. People via chat were not helpful at all and did not seem to fix any problems that I had in fact they actually deleted my account when I complained of missing out on free spins that should have been credited to my account. Not sure why this casino has such a high rating as it was terrible over the three days that I played i deposited over $400 and won nothing.
June 7, 2024
Unprompted review
Reply from Dolly Casino
We sincerely apologize for the negative experience you had with Dolly Casino. Your feedback is incredibly important to us, and we take it very seriously. We are sorry to hear about the issues with your deposits, bonus games, and the handling of your concerns via chat. This is not the level of service we strive to provide.
Please allow us the opportunity to investigate this matter further and make it right. Could you contact us directly at our support email with your account details? We’d like to review what happened and ensure that your concerns are addressed appropriately.
Reply from Dolly Casino
Thank you for your positive feedback! We're delighted to hear you're enjoying your experience at Dolly Casino, including our games and bonuses. It’s our goal to provide an exciting and rewarding environment for all our players. If you ever need assistance or have suggestions, feel free to contact us—we’re always here to help. Good luck, and have fun! 🎉🎰
Don’t play here
Don’t play here, they will rip you off.
Isn’t fair. May as well throw your money away. Had a bad experience, first time playing here it was alright and balanced than they syphon your account. Asked them to close my account they ignored me and put me in a chat que and refused to communicate. 1/10 service.
Expensive entertainment with low payouts.
April 10, 2024
Unprompted review
Reply from Dolly Casino
Thank you for sharing your feedback. We’re sorry to hear about your negative experience and understand your frustration. At Dolly Casino, we are committed to providing a fair and enjoyable experience for all our players. All of our games are independently tested and certified to ensure fairness, and we take responsible gaming extremely serious.
We apologise if you felt unsupported when requesting to close your account. Our customer support team is here to assist with such requests, and we will review this incident to ensure that future interactions are handled promptly and professionally.
As this was posted anonymously - Please feel free to contact us again citing this review or your ticket ID and we'll do our outmost to see what has happened.
This site is one of the worst if not…
This site is one of the worst if not the worst in thinking they have you’re best intrest when at heart we all now what these people want, you’re money,
You put 50€ and they give you 50€ in bonus
What they dont tell you is that you have to waver 3500€ from that ‘’500’’ € they gave you as bonus money. And you cant take the money out before you ‘’waver’’ 3500€ with that little bonus money and you can only bet max 4€ hahahaa tragic
Play UNIBET. Because dolly is a total scam
November 1, 2023
Unprompted review
Reply from Dolly Casino
Hello Mergim,
Thank you for your feedback. We understand your frustration and apologise if our bonus terms caused any confusion. We want to clarify that all the details about wagering requirements and betting limits for bonuses are transparently stated on our Promotions page and in other relevant sections of our website.
We encourage all players to review these terms before participating in promotions to ensure they fully understand how our bonuses work. Our goal is to provide a fair and enjoyable experience, and your input helps us improve.
If you have any further concerns or questions, feel free to reach out to our support team, and we’d be happy to assist you.
Terrible RTP
Terrible RTP, terrible support! They will close your account before addressing concerns... thievary at it's best!
August 8, 2023
Unprompted review
Reply from Dolly Casino
We’re sorry to hear about your negative experience and appreciate you taking the time to share your concerns. At Dolly Casino, we ensure that all our games are tested and certified by reputable third-party organisations to maintain fairness and compliance with industry standards, including the RTP (Return to Player) rates.
We also aim to provide responsive and professional customer support to assist with any issues. If you feel your concerns weren’t addressed properly, we sincerely apologise and invite you to reach out to our team again. We’re committed to resolving any outstanding issues and improving your experience. Your feedback is valuable to us, and we’re here to help.
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