I want to thank Lee for helping me navigate all the appliances I needed in your store. There was such a good selection I would not have been able to identify them all without her help She was endless... See more
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Good confirmation of replacement model Delivery next day on time Friendly, coutious and helpful. Quick delivery on site and simple removal of old machine. Great no hidden extras price. Great ex... See more
Highly recommended. Excellent range of products to suit all price ranges and requirements. Highly knowledgable, professional and friendly staff. Take the time to establish your needs and budget and s... See more
I found this company very organised and there was no surprises, the staff were very helpful. The one thing that was disappointing was they do not deliver out side their area, which they clearly state,... See more
Company replied
Company details
Written by the company
"Built In Kitchen Appliances" is a well-established company with a rich history spanning over 25 years, making it one of the United Kingdom's foremost destinations for kitchen appliances. Nestled in the vibrant city of Liverpool, their expansive showroom offers a delightful culinary haven for homeowners and professional chefs alike. The company's impressive inventory showcases a wide range of kitchen appliances, proudly boasting a vast selection of hundreds of products. Visiting their showroom is akin to entering a culinary wonderland, as you'll find all the major brands of kitchen appliances proudly displayed under one roof. They offer dedicated areas for renowned brands in categories such as sinks, taps, ovens, hobs, fridges, freezers, hoods, washers, and dryers. This comprehensive selection ensures that customers can find the perfect fit for their kitchen, be it sleek, modern, or traditional in design. Beyond the remarkable assortment, Built In Kitchen Appliances prioritizes convenience with their flexible services. Deliveries are available from Monday to Saturday, making it convenient for customers to receive their purchases promptly. Additionally, the company offers a collection service, ensuring that their commitment to customer satisfaction extends seven days a week. For those seeking premium kitchen appliances and expert guidance, Built In Kitchen Appliances stands as a testament to excellence and quality, making kitchen dreams a reality for homeowners across the UK.
Contact info
33 - 35 Belmont Road, L6 5BG, Liverpool, United Kingdom
- 0151 263 8966
- sales@domestic-appliance.com
- domestic-appliance.com
4.8
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Smooth experience from ordering on line…
Smooth experience from ordering on line to delivery
Will definitely use this company again and would recommend highly
July 22, 2023
Reply from Built In Kitchen Appliances Ltd
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a smooth experience from the moment you placed your order online to the seamless delivery process. Providing a hassle-free and efficient service is always our top priority, and we're delighted that we could meet your expectations.
Brilliant service I got everything I…
Brilliant service I got everything I needed lovely staff, I wouldn’t shop anywhere else thank you 🙏 so much xx
July 12, 2023
Reply from Built In Kitchen Appliances Ltd
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a brilliant experience with our service. Our team takes great pride in providing exceptional customer service, and we're delighted that we were able to meet all your needs. Your kind words about our lovely staff mean a lot to us!
Very fast service.Delivered the day…
Very fast service.Delivered the day after by two very professional guys.Took the old washer dryer away f.o.c.I would recommend Built in kitchen appliances.
July 17, 2023
Reply from Built In Kitchen Appliances Ltd
Thank you for your encouraging review. We are thrilled to hear that you appreciated our quick delivery service and the professionalism of our team. We understand how important it is to have essential appliances in your home, and we strive to ensure our delivery process is as seamless as possible.
It's great to know you found value in our service of removing the old washer dryer at no extra cost. We always aim to provide convenient solutions for our customers.
Your recommendation is one of the highest compliments we could receive. Thank you for placing your trust in us. It's customers like you that make our job truly enjoyable.
We look forward to providing you with the same level of service in the future.
Reply from Built In Kitchen Appliances Ltd
Thank you so much for your concise yet powerful feedback. We're delighted to hear that you've had a consistent and brilliant experience with our services.
Your satisfaction is of utmost importance to us and your kind words serve as a wonderful affirmation that we are delivering on our commitments.
We're grateful for the trust you've placed in us and will continue working hard to ensure we provide you with the excellent service you've come to expect from us.
Thank you once again
Swift service very helpful lady Leslie…
Swift service very helpful lady Leslie great advise over the phone
June 25, 2023
Reply from Built In Kitchen Appliances Ltd
hank you for your positive feedback. We are pleased to hear that you found our service swift and beneficial. Lesley, like all our team members, is dedicated to providing excellent service and sound advice to our customers, and it's always rewarding to hear when we have succeeded.
Your kind words will definitely be passed along to Lesley, who I know will be thrilled to hear your appreciation. Positive feedback like yours serves as a great motivator to our team and reaffirms the value of our customer-focused approach.
We strive to continue providing great service to awesome customers like you. Thank you for choosing us and we look forward to serving you again in the future.
Just excellent
My friend recommend me to this place a few years ago and I wouldn’t go anywhere else. I used again last week and they were so helpful and accommodating. I was in DESPERATE need of a new fridge/freezer and although they were already very busy, arranged to come and install my new one at the weekend. The guy who delivered and installed my new fridge was also fantastic – really helpful and friendly. I couldn’t praise this company enough, they are all fantastic and just lovely people!!
June 24, 2023
Unprompted review
Reply from Built In Kitchen Appliances Ltd
Thank you so much for taking the time to share your positive experience with us. It's wonderful to hear that you've been consistently satisfied with our service and that we've been able to assist you in times of need.
We're particularly delighted to hear about your recent experience with our delivery and installation service. We understand how critical timely and efficient service is, especially when it comes to essential home appliances like a fridge/freezer. We're thrilled that our team was able to accommodate your schedule and provide you with friendly and helpful service.
Your kind words are genuinely appreciated and will certainly be shared with the entire team, including the delivery and installation crew. Your feedback not only serves as a great motivator but also helps us understand how we can continue to deliver excellent service.
We're grateful for your recommendation and we look forward to assisting you with your future needs. We take pride in our customer service and aim to build a lasting relationship with our customers.
Again, thank you for your warm words of appreciation.
Great shop
Great shop, bought Hotpoint washing machine, great delivery for £10 take old machine away free, beats all the others, will shop here again 10/10
June 10, 2023
customer service
At first the the chap I spoke to on the phone wasn’t helpful at all and put the phone down on me, so I rang again a few hours later and the man who answered couldn’t of been more helpful.
May 28, 2023
Reply from Built In Kitchen Appliances Ltd
Thank you for taking the time to provide your feedback about your recent experience with our customer service team. We are genuinely sorry for the inconvenience you faced during your first call with us. Please know that this behavior is not a reflection of the level of service we strive to provide. We continually work on training our staff to ensure every customer is treated with utmost respect and professionalism.
We are glad to hear that your second interaction was much more positive and that our representative was able to assist you effectively. We strive to deliver this level of service consistently, and your feedback helps us pinpoint where we need to improve.
Your experience is important to us, and we'd like to look into the first call you mentioned. If you could provide more details about the incident (like date and time), it would help us immensely in our investigation and future training.
Again, our sincerest apologies for the initial experience. We greatly appreciate your patience and hope to continue serving you better in the future.
It was easy to do online and item…
It was easy to do online and item delivered when they said it would be
May 10, 2023
Reply from Built In Kitchen Appliances Ltd
Thanks for the 5 stars and review
Kitchen Hob
Easy to order.
Excellent communication from them about payment.
Collection was really simple .
May 5, 2023
Reply from Built In Kitchen Appliances Ltd
Thank you for the 5 stars and review
Washing machine
Very friendly welcoming staff selling top quality products and very good prices
April 15, 2023
Reply from Built In Kitchen Appliances Ltd
Thanks for the 5 stars and review
In stock items with next day delivery…
In stock items with next day delivery options. Better than the major distributers offering upto 14 day deliveries and the like. Nothing like a good local supplier.
March 20, 2023
Reply from Built In Kitchen Appliances Ltd
Thanks for the 5 stars and review
Great service
Good price, quick delivery and helpful staff. Have used before and will definitely use again.
March 17, 2023
Reply from Built In Kitchen Appliances Ltd
Thanks for the 5 stars and review
Great Service & Products
Easy same day click & collect service.
Good stock range, competitive prices.
March 10, 2023
Reply from Built In Kitchen Appliances Ltd
Thanks for the 5 stars
Rapid delivery and great service!
February 15, 2023
Reply from Built In Kitchen Appliances Ltd
Thanks for the 5 stars
Ordered on line
Ordered on line, received a phone call the following day to confirm the deliver day. Delivery day we received a call half an hour before delivery. We paid for the old appliance to be taken away. Service was great
February 21, 2023
Reply from Built In Kitchen Appliances Ltd
Thanks for nice review and 5 stars
Reply from Built In Kitchen Appliances Ltd
Thanks for the 5 Stars and review
Reply from Built In Kitchen Appliances Ltd
Thank you for the 5 stars
Fast availability on time!
Ordered the undermount sink on Friday evening to collect and it was available the next day in our local store. We haven't installed the sink yet but will let you know. Staff at Built-in appliances as always helpful and friendly, especially Lee!
February 4, 2023
Reply from Built In Kitchen Appliances Ltd
Thank you for the review and 5 stars
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