Started off well but having been advised (by D&D) engineer would arrive on the Tuesday. No engineer. Eventually contact the contractor on the Wednesday only to by told that there was no booking in my... See more
Company replied
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Review summary
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The actual replacement was fine. The main problem was moving to the point where it was obvious that a replacement was needed. We had three visits from engineers. The first said that the machine was f... See more
Company replied
Happy with the repair. Michael and Gary did a great job restoring the laptop. It looks good as new. Had no problems with the collection and pick up. Just wish there had been better communication from... See more
Company replied
Got a replacement machine quickly as the old one wasn’t repairable. However, a follow on engineer appointment wasn’t cancelled after receiving the replacement and had to cancel it ourselves, but then... See more
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Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were 4 weeks without fridge or…
We were 4 weeks without fridge or freezer.
Were told that engineers inspection of appliance said it was working fine..... We never had an engineer at our house....
When an engineer did come the house, he did something, and said it would be ok . He didn't test the appliance , and as a result we were another 10 days without appliance.
Installation was a bit patchy, when it was done the doors were overlapping ( it is an integrated fridge freezer) his reply was " it must have been like when we arrived".
And he had the most god awful BO problem.
June 23, 2026
Reply from Domestic & General - UK
Hi Mitchell,
Thanks for taking the time to leave a review.
I'm sorry to read about the length of time you were without a working fridge freezer and the experience you had with the engineer when they visited.
It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
I want to assure you that we take your feedback seriously and will use it to improve our services.
If you would like to discuss your concerns with us further, please do get in touch by email at hello@domesticandgeneral.com with your full name and address details.
Thank you,
Sam
D&G Team
Great service from Domestic and General
After a long wait during which parts ordered arrived damaged in transit, I was given a replacement washing machine which is working perfectly.
June 23, 2026
Reply from Domestic & General - UK
Hello Linda,
Thanks for taking the time to review D&G.
We're pleased to see how happy you were with our service and that you now have a new fully functioning washing machine.
Thank you,
Shane
D&G Team
Not told my policies had expired
Not told my policies had expired. Renewal cost too expensive. Had to reduce cover !
May 22, 2026
Reply from Domestic & General - UK
Hi Paul,
Thanks for taking the time leave a review and feedback on the service you received.
I'm sorry to read that you were not told your policies had expired and that your renewal costs were not affordable for you.
We strive to provide a high level of service to all our customers, and I'm truly sorry if we have fallen short of your expectations.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
If you need any further help please do get in touch. You can call us or contact us via Facebook and Twitter:
- https://twitter.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Thank you,
Sam
D&G Team
Not fitted yet as they did not have the…
Not fitted yet as they did not have the right tools
June 24, 2026
Reply from Domestic & General - UK
Hello Anum,
We are sorry this review has been requested prematurely as your replacement journey is still ongoing following the issues with the installation of your appliance.
We strive to provide a high level of service to all our customers, regardless of their circumstances, and I'm truly sorry if we have fallen short of your expectations.
Please reach out to our Product Replacement if you require any further support with your replacement appliance. You can contact them on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
Replacing washer dryer
From replacing washer dryer and get
ting it installed really quick.Cheerful and friendly delivery guys.
June 26, 2026
Reply from Domestic & General - UK
Hi there Julie,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using the brand new washer dyer!
Thank you,
Andrew
D&G Team
Staff helpful
June 20, 2026
Reply from Domestic & General - UK
Hi there Jaswinder,
Thank you for taking the time to leave this review!
We're pleased to hear that our staff have been able to assist!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hello Mrs Sharpe,
Thank you for taking the time to share your experience. We're pleased to see how happy you were with the engineer who attended and how knowledgeable you found him.
Should you need us again we'll be more than happy to help.
Thank you,
Shane
D&G Team
Exceptional performance,service and…
Exceptional performance,service and communication skills.
June 1, 2026
Reply from Domestic & General - UK
Hi Paul,
Thank you so much for taking the time to leave a five-star review — it truly means a lot to us!
If you ever need anything else, we’ll be more than happy to help. Just reach out anytime.
Thank you,
Nathan
D&G Team
Domestic and General and great cover.
Domestic and General are professional,dependable, and i think second to none.
June 26, 2026
Unprompted review
Reply from Domestic & General - UK
Hi there,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General.
Should you need any further assistance please get back in contact.
Thank you,
Nathan
D&G Team
Everything went perfect
Everything went perfect. Job done quick easy. Maintenance man did a great job weldone
June 24, 2026
Reply from Domestic & General - UK
Hi Amanda,
Thanks for taking the time to share your 5 star review!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Communication was awful
Communication was awful in fact I had no communication I had to make contact throughout. I contacted several times, got cut off and no one bothered to phone me back and when I did phone I was just passed round departments answering the same questions. Over two weeks without a washing machine with a family of two kids, when you know it couldn’t be fixed after two days. Not impressed.
June 26, 2026
Reply from Domestic & General - UK
Hi there,
We are sorry that you had struggled to get through to us when you need us most. This is not the service we would expect and for that we sincerely apologise.
If you still require our assistance please contact via any of the methods below and we will do what we can to help you.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you,
Nathan
D&G Team
The young lady that helped me was very…
The young lady that helped me was very professional, friendly and had a can do attitude. Top marks
June 24, 2026
Reply from Domestic & General - UK
Hello there,
Thanks for taking the time to leave us a review.
We're delighted to see how impressed you with our advisor and the service they were able to provide you,
Thank you,
Shane
D&G Team
The engineer did all that had to be…
The engineer did all that had to be done but to know avail couldn't be fixed so it was replaced with a new tumble dryer
June 26, 2026
Reply from Domestic & General - UK
Hi Kate,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that, although we were unable to fix your tumble dryer, we were able to arrange a replacement instead.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Shabina,
We are sorry this review has been requested prematurely as your replacement journey is still ongoing.
Please reach out to our Product Replacement if you require any further support with your replacement appliance. You can contact them on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Vivian,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to hear that you received an excellent service!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Brilliant from start to finish
From start to finish D & G have been brilliant I have used them for several years now I would highly recommend
June 8, 2026
Reply from Domestic & General - UK
Hi Tracie,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received.
We really appreciate your loyalty.
Thank you,
Shane
D&G Team
Hotpoint fridge
Hotpoint did not fit new fridge or dispose of old one they said cable was not long enough to fit socket had my own fitter to fit fridge and cable was more than long enough now out of pocket with payment to Hotpoint to install and payment my ow own fitter
June 22, 2026
Reply from Domestic & General - UK
Hi David,
We are sorry that your replacement machine was not fitted as expected,
Our suppliers of replacement machines do aim to complete installation and removal services paid for in a quick and timely manner and we apologise that this wasn't the case in this instance.
If any services were purchased and not received, please speak with our product replacement team using the details below , They will be more than happy to help.
Product Replacement :
Phone: 03330004970 Mon-Fri 09:00-17:00
Webchat:
https://www.domesticandgeneral.com/content/contact-domestic-general/replacing-an-appliance/send-message
Alternatively if you require any further assistance with anything else please contact using the methods below where a member of our team will do what they can to assist you.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you,
Nathan
D&G Team
Great communication very helpful and…
Great communication very helpful and explained thoroughly
June 22, 2026
Reply from Domestic & General - UK
Hi Lynn,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're very pleased to read how impressed you were with the quality of communication and the very helpful service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hello Lakish,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the speed of the service you received and your new appliance.
Should you need us again, we'll be more than happy to help!
Thank you,
Shane
D&G Team
Absolutely recommend D & G.
My washer gave up the ghost and I called Domestic and General . They responded immediately with an engineer ,who confirmed it was beyond repair .As he left he said he'd send the message and I should hear back in a day or two .Infact ,I dont think he'd got out of my street before I heard from D&G .I was told to go straight on a site where I chose an upgraded washer for £15 ,extra .Unbelievable service ,cannot praise them enough ,inside a week my new washer is in ,installed and cutting through my built up piles .
June 23, 2026
Reply from Domestic & General - UK
Hi Mr Bennett,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're delighted to read how quickly we responded to your appliance being irreparable and arranging for it to be replaced.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
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