Started off well but having been advised (by D&D) engineer would arrive on the Tuesday. No engineer. Eventually contact the contractor on the Wednesday only to by told that there was no booking in my... See more
Company replied
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Review summary
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Reviews shaping this summary
The actual replacement was fine. The main problem was moving to the point where it was obvious that a replacement was needed. We had three visits from engineers. The first said that the machine was f... See more
Company replied
Happy with the repair. Michael and Gary did a great job restoring the laptop. It looks good as new. Had no problems with the collection and pick up. Just wish there had been better communication from... See more
Company replied
Got a replacement machine quickly as the old one wasn’t repairable. However, a follow on engineer appointment wasn’t cancelled after receiving the replacement and had to cancel it ourselves, but then... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issues from contract service
1. Following the service, the water takes ages to heat up for the taps. Possibly due to the engineer changing settings to some sort of 'Eco ...'??? And how can we reset it to what we want?
2. Still infuriating that you refuse to give closer indication of arrival time.
3. Failure of your survey to include scope for making the above comments - and even after the question about any post-service problems. I answered 'Yes' but it didn't lead to "Please explain what."
May 26, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Mr Sutcliffe,
Thanks for taking the time to leave a review.
I'm sorry to read about the trouble you've experienced with your boiler since it was serviced.
We're also sorry to read that you are unhappy with not having a clearer indication of your visit time slot or the survey that was sent out for you to review our service.
We strive to provide a high level of service to all our customers, regardless of their circumstances, and I'm truly sorry if we have fallen short of your expectations.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
If you need further help or would like to discuss this with us further, please reach out to us by email at at hello@domesticandgeneral.com with your full name and address details.
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Michael,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Fridge not suitable after I rang you…
Fridge not suitable after I rang you for adviceand was told fridgewould fit it does not
June 22, 2026
Reply from Domestic & General - UK
Hi Liz,
Thanks for taking the time to leave a review.
I'm very sorry to read that your replacement fridge is not suitable.
It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
So that we can assist you, please get in touch with our product replacement team on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
I want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
You know where you are and what is…
You know where you are and what is going on good communication.
June 3, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Mary,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Ive been waiting 2 weeks for a part on…
Ive been waiting 2 weeks for a part on my new oven. Its sat there doing nothing, havent used it yet.
Cant believe the parts are not available
June 26, 2026
Reply from Domestic & General - UK
Hi Jeremy
Thank you for taking the time to leave us a review.
We are sorry to read that you're not happy with the service you received regarding your repair and that the repair is taking longer than expected.
Our engineers will always aim to provide a first time fix where possible, unfortunately this can not always be the case and parts might be needed to be ordered as quickly as possible.
I do sincerely apologise for any inconveniences this delay may have caused you.
If you would like us to looking into this further for you and chase things up for you if required, please contact the methods below.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trust pilot and provide your full name and address details with a brief outline of the issue.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you again for bringing this to our attention.
Thank you,
Nathan
D&G Team
It was a good experience
It was a good experience, I was able to book an engineer on line. He visited and identified the issues but was unable to repair due to not carrying the part. The second visit was organised, the engineer came and the repair has been successful. Both engineers were very knowledgeable, efficient and pleasant.
May 22, 2026
Reply from Domestic & General - UK
Hi Kathy,
Thank you for leaving such a high review on the service that Domestic and General and our engineers have provided.
If your require any further assistance please don't be afraid to get back in contact, we will be more than happy to help.
Thank you,
Nathan,
D&G Team
Reply from Domestic & General - UK
Hi Kam,
Thank you very much for your kind words and thoughtful feedback.
Should you require any further assistance in the future, please do not hesitate to get in touch.
Thank you,
Nathan
D&G Team
Job well done
Engineers seemed well experienced. He knew what he's doing very helpful and gave me quite a lot of information to help me cope with the boiler
May 25, 2026
Reply from Domestic & General - UK
Hi Shirley,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Good service and easy to set up
Good service and easy to set up .
Great value.
Thank you
Richard
June 24, 2026
Reply from Domestic & General - UK
Hi Richard,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to read how impressed you are with the quality of the service you received and the great value of our plan.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Prompt efficient service
Efficient service. Politeand professional Introduced himself and had I.D visibly displayed.
Explained what was done and how to continue to maintain cooker .
May 14, 2026
Reply from Domestic & General - UK
Hi Charmaine,
It's great to see how impressed you were with the efficiency of the service you received. As well as how knowledgeable the attending engineer was.
Thank you,
Shane
D&G Team
Speedy
The engineer who came to inspect my dishwasher had a terrible attitude but the speed of the replacement was amazing... Thanks
June 19, 2026
Reply from Domestic & General - UK
Hi Celeste,
Thanks for reviewing D&G we really appreciate the 5 stars!
We're delighted to see how impressed with the speed in which a replacement was organised.
Thank you,
Shane
D&G Team
The operative was ectremely patient and…
The operative was ectremely patient and helpful.
June 24, 2026
Reply from Domestic & General - UK
Hi Andy,
Thanks for taking the time to share your review.
It's great to see you found our operative patient and helpful.
Should you need us again we'll be more than happy to help.
Thank you,
Shane
D&G Team
Brilliant company
Brilliant company, I have insured my Fridge freezer, cooker and washing machine with them for several years, the help with any problems I've had with my white goods has had been brilliant and the customer service is great
June 25, 2026
Reply from Domestic & General - UK
Hi Rachel,
Thanks for taking the time to leave such a great review.
We're proud to see you've found a customer service to be great and that we've been able to help with any problems you've had with your white goods.
We do really value your loyalty.
Thank you,
Shane
D&G Team
Reply from Domestic & General - UK
Hi Jim,
Thanks for taking the time to share your experience.
We're delighted to see how happy you were with service and how prompt and professional it was.
Should you need us again, we'll be more than happy to help.
Thank you,
Shane
D&G Team
We were 4 weeks without fridge or…
We were 4 weeks without fridge or freezer.
Were told that engineers inspection of appliance said it was working fine..... We never had an engineer at our house....
When an engineer did come the house, he did something, and said it would be ok . He didn't test the appliance , and as a result we were another 10 days without appliance.
Installation was a bit patchy, when it was done the doors were overlapping ( it is an integrated fridge freezer) his reply was " it must have been like when we arrived".
And he had the most god awful BO problem.
June 23, 2026
Reply from Domestic & General - UK
Hi Mitchell,
Thanks for taking the time to leave a review.
I'm sorry to read about the length of time you were without a working fridge freezer and the experience you had with the engineer when they visited.
It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
I want to assure you that we take your feedback seriously and will use it to improve our services.
If you would like to discuss your concerns with us further, please do get in touch by email at hello@domesticandgeneral.com with your full name and address details.
Thank you,
Sam
D&G Team
Great service from Domestic and General
After a long wait during which parts ordered arrived damaged in transit, I was given a replacement washing machine which is working perfectly.
June 23, 2026
Reply from Domestic & General - UK
Hello Linda,
Thanks for taking the time to review D&G.
We're pleased to see how happy you were with our service and that you now have a new fully functioning washing machine.
Thank you,
Shane
D&G Team
Not told my policies had expired
Not told my policies had expired. Renewal cost too expensive. Had to reduce cover !
May 22, 2026
Reply from Domestic & General - UK
Hi Paul,
Thanks for taking the time leave a review and feedback on the service you received.
I'm sorry to read that you were not told your policies had expired and that your renewal costs were not affordable for you.
We strive to provide a high level of service to all our customers, and I'm truly sorry if we have fallen short of your expectations.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
If you need any further help please do get in touch. You can call us or contact us via Facebook and Twitter:
- https://twitter.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Thank you,
Sam
D&G Team
Not fitted yet as they did not have the…
Not fitted yet as they did not have the right tools
June 24, 2026
Reply from Domestic & General - UK
Hello Anum,
We are sorry this review has been requested prematurely as your replacement journey is still ongoing following the issues with the installation of your appliance.
We strive to provide a high level of service to all our customers, regardless of their circumstances, and I'm truly sorry if we have fallen short of your expectations.
Please reach out to our Product Replacement if you require any further support with your replacement appliance. You can contact them on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
Replacing washer dryer
From replacing washer dryer and get
ting it installed really quick.Cheerful and friendly delivery guys.
June 26, 2026
Reply from Domestic & General - UK
Hi there Julie,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using the brand new washer dyer!
Thank you,
Andrew
D&G Team
Staff helpful
June 20, 2026
Reply from Domestic & General - UK
Hi there Jaswinder,
Thank you for taking the time to leave this review!
We're pleased to hear that our staff have been able to assist!
Thank you,
Andrew
D&G Team
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