Started off well but having been advised (by D&D) engineer would arrive on the Tuesday. No engineer. Eventually contact the contractor on the Wednesday only to by told that there was no booking in my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The actual replacement was fine. The main problem was moving to the point where it was obvious that a replacement was needed. We had three visits from engineers. The first said that the machine was f... See more
Company replied
Happy with the repair. Michael and Gary did a great job restoring the laptop. It looks good as new. Had no problems with the collection and pick up. Just wish there had been better communication from... See more
Company replied
Got a replacement machine quickly as the old one wasn’t repairable. However, a follow on engineer appointment wasn’t cancelled after receiving the replacement and had to cancel it ourselves, but then... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The engineer arrived the next day and…
The engineer arrived the next day and looked at the appliance and decided that at 18 years old it would be impossible to repair it successfully. He arranged for me to speak to an operative to replace the machine as soon as possible/
June 17, 2026
Unprompted review
Reply from Domestic & General - UK
Hello Patricia,
Thanks for reviewing D&G.
We're pleased to see how happy you were with the engineer who attended and that you've now arranged a replacement.
Thank you,
Shane
D&G Team
What a joke of a company
What a joke of a company, they take your money for a repair plan then don't repair or even pay up, I've been waiting about 2 years to pay up for a cooker they couldn't repair and now my freezer keeps defrosting every 3 weeks, ive had callouts over last 3 months last one was beginning of June, and now freezer defrosting again, tried to ring them 4 times TODAY each time they hang up saying can't take your call right now. I'm losing hundreds pounds worth of food each time.
NOT ONLY HAVE THEY BREACHED THEIR CONTRACT WITH ME OVER THE COOKER DESPITE ME WRITING NUMEROUS REQUESTS FOR THE REPLACEMENT COOKER BUT NOW THEY WONT FIX MY FREEZER. ONE ENGINEER THAT CAME IN MARCH WAS AT MY HOUSE ABOUT 6 MINUTES, ALL HE DID WAS TURN FREEZER ON AND OFF AND THE OTHER 5 MINUTES SPENT TRYING TO SELL ME SACHETS TO CLEAN THE WASHER. NOW YOU CANNOT GET IN CONTACT WITH THEM.
IM NOW CONTACTING MY PARLIAMENTARY MINISTER AND THE FCA FOR BREACH OF CONTRACT, AND TRADING STANDARDS, THEY TOOK MY MONEY FOR YEARS TO REPAIR THESE APPLIANCES NOW WONT REPLACE OR REPAIR. ITS NOT ON.
I HAVE CONTACTED DOMESTIC &GENERAL SO MANY TIMES AND MADE ANOTHER COMPLAINT 3 WEEKS AGO ABOUT LACK OF REPLACEMENT AND THERE WAS NO RESOLVE TO MY COOKER AND TOLD TO RING IF I WANTED YET ANOTHER REPAIR MAN TO MY FREEZER, TRIED 4 TIMES TO RING TODAY AND THEY KEEP HANGING UP SAYING CANT TAKE YOUR CALL NOW. IM BEING GIVEN THE RUN AROUND AND SICK OF IT NOW.
NOW THEY RESPOND SAYING TO CONTACT THEM YET AGAIN, WITH THE SAME INFO THEYVE HAD SO MANY TIMES.
June 26, 2026
Unprompted review
Reply from Domestic & General - UK
Hello,
Thank you for taking the time to leave a review.
I'm sorry you're not happy with the service provided. We are keen to investigate and see what support is available to you.
If you wish to discuss this matter further you can reach us via hello@domesticandgeneral.com, please include your full name, address, and details of this review.
Thank you,
Richard.
D&G Team.
Great service
The service from domestic and general was great quick response and the engineer solved the issue. Washing machine up and running again
June 26, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Stephen,
Thanks for taking the time to review D&G.
We're pleased to see how impressed you were with our response times and that your washing machine is now back up and running again.
Thank you,
Shane
D&G Team
Reply from Domestic & General - UK
Hello Mr Mctear,
Thanks for taking the the time to leave us a review.
It's great to see how impressed you were with our service and that you found us to be professional.
Should you need us again please don't hesitate to get in touch.
Thank you,
Shane
D&G Team
The appointment was made for within a…
The appointment was made for within a couple of days, the engineer arrived when he said he would. The problem was soughted within about an hour. It turned out the colour catchers I was using had jammed up the filter further in the machine,note, never had this problem before, won't be using again. All soughted, now working perfectly. Excellent service.
May 15, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Teresa,
Thank you for sharing such a great review!
We're really pleased to hear how impressed you are with the service you received.
It's great to hear that the engineer arrived on time and repaired your appliance within an hour!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
The Operator I spoke to was so helpful…
The Operator I spoke to was so helpful she was clear and concise and explained everything to me and even helped me finds the information I needed. She was not pushy at all when it came to a sales opportunity at the end and respected my wishes
June 25, 2026
Reply from Domestic & General - UK
Hi Jack,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're really pleased to hear how impressed you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Poor service - no proactive communication. Go elsewhere
My existing fridge covered under an insurance product was deemed beyond repair. Despite being told I would be contacted to arrange replacement, and having received calls regarding the repair I had to chase this myself as “there wasn’t a correct tel on record for me”
After ordering this was due to be delivered 5 working days later. The item did not arrive as advised as “it wasn’t on the van”. I chase up (again) later that day. I was told the item wouldn't fit on the delivery vehicle and “we would have called you eventually” which doesn’t seem good enough. A further 3 working days passed causing much upset after which point I was sent a one via AO the next working day despite being told this couldn’t be done in the first instance.
The service has been overall poor, communication severely lacking and I was left without a fridge/freezer for over nearly 3 weeks during a hot British summer. Formal complaint raised as yet no reply (shock!)
June 26, 2026
Reply from Domestic & General - UK
Hi Mrs Edgar,
Thanks for taking the time to leave a review.
I'm sorry to read about the trouble you've experienced since we agreed to replace your fridge.
It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
So we can take a look into what's gone wrong, can you please email us with your name and address details to hello@domesticandgeneral.com?
So that we can respond to you as quickly and effectively as possible, please include the following information in your email:
- Your full name, address, and postcode
- Your appliance type and brand
- Your plan number
Thank you,
Sam
D&G Team
Domestic and General arranged for an…
Domestic and General arranged for an engineer to sort my problem out quickly!
May 26, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Mr and Mrs Fryer,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to read how quickly the engineer resolved the issue with your appliance.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Great service
Great, prompt service securing steady access to WiFi broadband signal in a "difficult" hose design.
June 9, 2026
Unprompted review
I have purchased insurance from…
I have purchased insurance from domestic and general for a long time for a few items. Prices are very reasonable and I am always kept up to date with any changes to my policies. I would highly recommend.
June 30, 2025
Unprompted review
Reply from Domestic & General - UK
Hi Katy,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
My experience has been awful
My experience has been awful. Our washing machine is still under warranty and it has been almost 2 weeks since an engineer came out to confirm we need a new drum and it has been a whole month with no washing machine. I have laundrette bills for up to £50 and I've been told I can't be compensated. I have no idea how long this will go on for but I am not happy at all.
June 26, 2026
Reply from Domestic & General - UK
Hi Joelle,
I am sorry to hear your washing machine is faulty while its still under its warranty. We do not assist with the in warranty repairs.
If you need any assistance with your insurance policies, feel free to call us at 0333 000 4966. Alternatively, you can connect with us on Facebook or X (formerly Twitter).
https://x.com/DandG_Global
https://www.facebook.com/DandGGlobal/
Thank you,
Lauren
D&G Team
Very well trained staff
Very well trained staff, the engineer fixed things quickly.
June 26, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Murray,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Washing machine repair…
Good communication arranging appointment and on visit. Engineer friendly and efficient and problems resolved.
June 26, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Walton,
Thank you for taking the time to share your experience. We appreciate the 5 stars!
We're pleased to see how happy you were with the engineer who attended and efficient communication you were given.
Thank you,
Lauren
D&G Team
Very pleasant engineer
Very pleasant engineer. Did a much more thorough job the the previous one!
June 5, 2026
Unprompted review
Reply from Domestic & General - UK
Hi there,
Thank you for your kind words and feedback.
If you need any assistance in the future, please don’t hesitate to get back in touch.
Thank you,
Nathan
D&G Team
Waited nearly 3 weeks from reporting…
Waited nearly 3 weeks from reporting repair till getting it done. Could gave gone out and bought another quicker. When got part got to wait another week to get it done. Thinking about cancelling all plans
June 18, 2026
Unprompted review
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to leave a review.
I'm very sorry to read about the delay in repairing your appliance.
It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
We're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at hello@domesticandgeneral.com with your full name and address details, we'll be more than happy to help.
Thank you,
Sam
D&G Team
My laptop could not be repaired
My laptop could not be repaired, so Domestic & General provided me with a new model. Delivery services were also prompt and efficient.
June 2, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Chris,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that, although we were unable to fix your laptop, we were able to arrange a replacement to be delivered promptly and efficiently.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
The young man who came to repair fan in…
The young man who came to repair fan in main oven was extremely good and arrived on time, which helps very much. He was happy to chat as well.
June 4, 2026
Reply from Domestic & General - UK
Hi Annie,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Beverley,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to read that you were impressed with the communication you received and the quick turnaround for your repair.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Issues from contract service
1. Following the service, the water takes ages to heat up for the taps. Possibly due to the engineer changing settings to some sort of 'Eco ...'??? And how can we reset it to what we want?
2. Still infuriating that you refuse to give closer indication of arrival time.
3. Failure of your survey to include scope for making the above comments - and even after the question about any post-service problems. I answered 'Yes' but it didn't lead to "Please explain what."
May 26, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Mr Sutcliffe,
Thanks for taking the time to leave a review.
I'm sorry to read about the trouble you've experienced with your boiler since it was serviced.
We're also sorry to read that you are unhappy with not having a clearer indication of your visit time slot or the survey that was sent out for you to review our service.
We strive to provide a high level of service to all our customers, regardless of their circumstances, and I'm truly sorry if we have fallen short of your expectations.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
If you need further help or would like to discuss this with us further, please reach out to us by email at at hello@domesticandgeneral.com with your full name and address details.
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Michael,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
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