Engineer was diverted to another call so had to wait another 5 days for next appointment which went perfectly well and boiler repaired. Engineer was smart and knowledgeable, kept dust sheet etc down a... See more
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Review summary
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The appointment was made for within a couple of days, the engineer arrived when he said he would. The problem was soughted within about an hour. It turned out the colour catchers I was using had jamm... See more
Company replied
My washing machine broke on Friday, bloke came out on Tuesday as that was the first available appointment. Needed a replacement machine, Wednesday had email about picking a new one. Machine delivered... See more
Company replied
My washer gave up the ghost and I called Domestic and General . They responded immediately with an engineer ,who confirmed it was beyond repair .As he left he said he'd send the message and I should h... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived at the time stated
Arrived at the time stated, fixed machine and cleaned up water spill. Was very professional and polite.
The only reason I didn't give 5 star is that I had to wait for over a week for an appointment. Wish it would have been sooner as to long to wait without a washing machine.
April 27, 2026
Reply from Domestic & General - UK
Hi Lorraine,
Thanks for taking the time to leave a 4 star review and feedback on the service you received.
We do take all feedback seriously and we will use this feedback to improve our service going forward .
Thank you for bring this to our attention. If further assistance is required please do not hesitate to contact
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi there,
Thank you for your feedback and for providing us with four stars in your review.
If you feel there was something we could improve on please contact us back at any time.
Thank you.
Nathan,
D&G Team
Reply from Domestic & General - UK
Hi there Shirley,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that you're happy with the service provided from us!
Thank you,
Andrew
D&G Team
All is exlent
June 25, 2026
Reply from Domestic & General - UK
Hi there Gurjeet,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that you're happy with the service provided!
Thank you,
Andrew
D&G Team
Excellent Service.…
A good communications throughout the period. The monitor picked up and delivered in just a few days. Very happy with the work.
June 25, 2026
Reply from Domestic & General - UK
Hello,
Thank you for taking the time to share your experience. We appreciate the 5 stars!
We're pleased to see how happy you were with the engineer who attended and efficient communication you were given.
Thank you,
Lauren
D&G Team
Engineer very quickly decided our…
Engineer very quickly decided our machine couldn’t be fixed and this was quickly followed up with a email to pick a new machine
May 29, 2026
Reply from Domestic & General - UK
Hi Carol,
Thank you for taking the time to share your experience. We're pleased to see how happy you were with the engineer who attended and how quick you found the service.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Had a new washer
Had a new washer - fitted perfectly and so I am very satisfied customer .
June 11, 2026
Reply from Domestic & General - UK
Hi there Charmaine,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we were able to get you a brand new appliance under the plan with us!
Thank you,
Andrew
D&G Team
Engineer arrived on time and talked me…
Engineer arrived on time and talked me through the process
May 27, 2026
Reply from Domestic & General - UK
Hi there Alison,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the attending repair agent was in resolving the issue with the appliance!
Thank you,
Andrew
D&G Team
Great service
Prompt response. Engineer came out and identified the fault,reported it to D&G. Authorised replacement parts and arranged a further appointment to repair. Excellent service. Engineer very friendly professional and great help. Cannot fault the service.
May 28, 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and that we were able to get the appliance back into a good working order!
Thank you,
Andrew
D&G Team
I had trouble choosing a suitable replacement
I had trouble choosing a suitable replacement dishwasher from those offered to me. I called the helpline and was given some very useful advjce. I investigated further and discovered that I was limited by the cupboard height of my Ikea kitchen. I spoke to the helpline again and explained the problem. The operator consulted the Supervisor and they agreed to pay me the price of an Ikea model, for me to purchase myself. This will be fitted shortly. Very helpful in getting satisfactory result.
June 17, 2026
Reply from Domestic & General - UK
Hi Mike, Thanks for taking the time to rate us so highly.
We're pleased to see how impressed you were with service provided on the phone by our product replacement team.
Should you need us again please do not hesitate to get in touch.
Thank you,
Shane
D&G Team
Excellent
Excellent. My old machine broke within a week I had a new one and the old one was recycled.
June 24, 2026
Reply from Domestic & General - UK
Hi there Carol,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we were able to get you a brand new appliance under the plan with us.
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Mark,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that the attending repair agent managed to resolve the issue with the washing machine!
Thank you,
Andrew
D&G Team
3 mths to repair/replace
18 mth tall freezer broke end march, phoned and engineer out in days. Needed part so another visit needed. Roll on 3 weeks and several chats & calls and another engineer visit. Fixed,...not. phoned and booked a third call in may and got cancellation for next day, apparently another part needed. New appt 10 days later only to receive cancellation mornong of visit cause part not there. Another series of calls to be told write off needs 3 engineer visits the visit to confirm write off. Roll on another 10 days for nx visit and cancellation day before they are due. Last straw I phoned and complained. Told ok will log complaint but it's internal so you won't get feedback. Then eventually got offered replacement as its not 18th June and no freezer since March. Got replacement and delivery perfect but diabolical service throughout.
Don't use!
June 25, 2026
Reply from Domestic & General - UK
Hi Lauren,
We are sorry that your are unhappy with the service provided by Domestic and General with regards to your repair and replacement journey.
We would like to assure you that we have taken your feedback very seriously and all feedback will be used to improve our services going forward.
If there is anything you wish to add to this feedback or you require further assistance, please contact via any of the below contact methods where our team will do what they can to help.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trust pilot and provide your full name and address details with a brief outline of the issue.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you again for bringing this to our attention.
Thank you,
Nathan
D&G Team
Ice maker sorted
I was pleasantly surprised when contacting the firm that they were able to provide a slot so quickly. The man came the next day and was very professional. He sorted the problem the ice maker on the American fridge freezer had stopped working very quickly within the hour. A very pleasant who obviously knew his job.
May 13, 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we were able to get a repair agent to attend so promptly to resolve the issue with the Fridge Freezer!
Thank you,
Andrew
D&G Team
My washing machine arrived on time and…
My washing machine arrived on time and it's perfect just what I wanted
June 23, 2026
Reply from Domestic & General - UK
Hi there Elizabeth,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that you're happy with the new replacement appliance!
Thank you,
Andrew
D&G Team
The repair man was professional and…
The repair man was professional and once he received the part that was needed to complete the repair it was done with no waiting time.
June 25, 2026
Reply from Domestic & General - UK
Hi Sharon,
Thank you for taking the time to share your experience. We're pleased to see how happy you were with the engineer who attended and how quick you found the service.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Took to long to sort things out .to…
Took to long to sort things out .to long on phone being transferred to different departments one phone call was one hour
June 10, 2026
Reply from Domestic & General - UK
Hi there,
We are sorry that you had struggled to get through to us when you need us most. This is not the service we would expect and for that we sincerely apologise.
If you still require our assistance please contact via any of the methods below and we will do what we can to help you.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you,
Nathan
D&G Team
Utterly disgraceful
Utterly disgraceful. The replacement TV, even though it's a new model, does not come with extended 5 year warranty that my original TV came with. So you cancelled my original 5 year warranty just to leave the new TV completely unprotected past the manufacturer's 1 year unless I take out a new paid plan?? Utterly shameful and disgraceful!
June 20, 2026
Reply from Domestic & General - UK
Hi Anthony
We are sorry that you are unhappy with the service provided by Domestic and General with regards to replacement machine and the cover that comes with it.
Plans and policies do not transfer from one machine to the other and any new replacement machine would have to have new cover purchased for it as the old cover would have ended due to a replacement being offered and accepted .
If you would like us to double check and review the details of you television plans to ensure everything is correct. please contact via any of the methods below.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you,
Nathan
D&G Team
Dealt with my query efficiently and…
Dealt with my query efficiently and quickly with no trouble
June 24, 2026
Reply from Domestic & General - UK
Hi Paul,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hello Karuna,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
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