Engineer was diverted to another call so had to wait another 5 days for next appointment which went perfectly well and boiler repaired. Engineer was smart and knowledgeable, kept dust sheet etc down a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The appointment was made for within a couple of days, the engineer arrived when he said he would. The problem was soughted within about an hour. It turned out the colour catchers I was using had jamm... See more
Company replied
My washing machine broke on Friday, bloke came out on Tuesday as that was the first available appointment. Needed a replacement machine, Wednesday had email about picking a new one. Machine delivered... See more
Company replied
My washer gave up the ghost and I called Domestic and General . They responded immediately with an engineer ,who confirmed it was beyond repair .As he left he said he'd send the message and I should h... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took to long to sort things out .to…
Took to long to sort things out .to long on phone being transferred to different departments one phone call was one hour
June 10, 2026
Reply from Domestic & General - UK
Hi there,
We are sorry that you had struggled to get through to us when you need us most. This is not the service we would expect and for that we sincerely apologise.
If you still require our assistance please contact via any of the methods below and we will do what we can to help you.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you,
Nathan
D&G Team
Utterly disgraceful
Utterly disgraceful. The replacement TV, even though it's a new model, does not come with extended 5 year warranty that my original TV came with. So you cancelled my original 5 year warranty just to leave the new TV completely unprotected past the manufacturer's 1 year unless I take out a new paid plan?? Utterly shameful and disgraceful!
June 20, 2026
Reply from Domestic & General - UK
Hi Anthony
We are sorry that you are unhappy with the service provided by Domestic and General with regards to replacement machine and the cover that comes with it.
Plans and policies do not transfer from one machine to the other and any new replacement machine would have to have new cover purchased for it as the old cover would have ended due to a replacement being offered and accepted .
If you would like us to double check and review the details of you television plans to ensure everything is correct. please contact via any of the methods below.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you,
Nathan
D&G Team
Dealt with my query efficiently and…
Dealt with my query efficiently and quickly with no trouble
June 24, 2026
Reply from Domestic & General - UK
Hi Paul,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hello Karuna,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
The guy that I spoke with was great and…
The guy that I spoke with was great and he gave me a good deal
June 24, 2026
Reply from Domestic & General - UK
Hi Claire,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Very quick replacement
Very quick replacement and staff are always helpful, easy to book repair
June 23, 2026
Reply from Domestic & General - UK
Hi Soha,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Peace of mind
June 24, 2026
Reply from Domestic & General - UK
Hello,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hi Anne,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Engineer arrived on time
Engineer arrived on time. He knew as soon as he switched the TV on what was wrong.
I had to have a new screen. It was fitted within a fortnight & amazingly it took him less than an hour
May 21, 2026
Reply from Domestic & General - UK
Hi Gillian,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Engineer was diverted to another call…
Engineer was diverted to another call so had to wait another 5 days for next appointment which went perfectly well and boiler repaired. Engineer was smart and knowledgeable, kept dust sheet etc down and cleared up after repair done. No mess left at all.
June 23, 2026
Reply from Domestic & General - UK
Hi Keith,
Thanks for taking the time to leave a 4 star review and feedback on the service you received.
We're pleased to hear that you received good service with Domestic and General.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Wonderful engineer fixed what previous…
Wonderful engineer fixed what previous engineer had done
May 22, 2026
Reply from Domestic & General - UK
Hi Lorraine,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Repair washing machine
Quick response to problem. Engineers very helpful and made a very good job. Polite and courteous
May 19, 2026
Reply from Domestic & General - UK
Hi there,
Thank you very much for your kind words and thoughtful feedback.
Should you require any further assistance in the future, please do not hesitate to get in touch.
Thank you,
Nathan
D&G Team
I have already responded to this
I have already responded to this . I was very pleased with the service I received.
May 14, 2026
Reply from Domestic & General - UK
Hi Elaine,
Thank you so much for taking the time to leave a five-star review — it truly means a lot to us!
If you ever need anything else, we’ll be more than happy to help. Just reach out anytime.
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi there Shaista,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service has been!
Thank you,
Andrew
D&G Team
Brilliant service
June 25, 2026
Reply from Domestic & General - UK
Hi there John,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that you're happy with the service provided from us!
Thank you,
Andrew
D&G Team
Perfect experience
Easy to arrange. Great communication about the time of arrival. Efficient repair.
May 20, 2026
Reply from Domestic & General - UK
Hi there Megan,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that the use of our services is easy to navigate and that we got your appliance back into a good working order!
Thank you,
Andrew
D&G Team
D+G A BRILLIANT COMPANY
Domestic + general we're brilliant from start to finish.. they sorted engineers to come..then sorted out replacement product for me.. a very good company and first class service.. highly recommended..
June 23, 2026
Reply from Domestic & General - UK
Hi there Kev,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and that you would recommend us!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Jennie,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service has been!
Thank you,
Andrew
D&G Team
New tumble dryerChoice of new machine was great…
Choice of new machine was great delivery excellent very polite drivers took old machine
Happy day 5 stars
June 24, 2026
Reply from Domestic & General - UK
Hi there Adrian,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Prompt and good communication
Prompt and good communication . Polite, Experienced and knowledgable technicians came out.
May 21, 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been in getting your machine back into a good working order!
Thank you,
Andrew
D&G Team
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