Engineer was diverted to another call so had to wait another 5 days for next appointment which went perfectly well and boiler repaired. Engineer was smart and knowledgeable, kept dust sheet etc down a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The appointment was made for within a couple of days, the engineer arrived when he said he would. The problem was soughted within about an hour. It turned out the colour catchers I was using had jamm... See more
Company replied
My washing machine broke on Friday, bloke came out on Tuesday as that was the first available appointment. Needed a replacement machine, Wednesday had email about picking a new one. Machine delivered... See more
Company replied
My washer gave up the ghost and I called Domestic and General . They responded immediately with an engineer ,who confirmed it was beyond repair .As he left he said he'd send the message and I should h... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Domestic & General - UK
Hi there Jennie,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service has been!
Thank you,
Andrew
D&G Team
New tumble dryerChoice of new machine was great…
Choice of new machine was great delivery excellent very polite drivers took old machine
Happy day 5 stars
June 24, 2026
Reply from Domestic & General - UK
Hi there Adrian,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Prompt and good communication
Prompt and good communication . Polite, Experienced and knowledgable technicians came out.
May 21, 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been in getting your machine back into a good working order!
Thank you,
Andrew
D&G Team
Great replacement
We have probably paid for the product many times as I have had a contract for the past 20 years. Great there were no quibbles when the dryer was unable to be mended.
June 25, 2026
Reply from Domestic & General - UK
Hi Jackie and Jim,
Thanks for taking the time to share your experience. We're pleased to see how happy you were with our service and how fuss free you found it.
We really value your loyalty.
Thank you,
Shane
D&G Team
Reply from Domestic & General - UK
Hi Hilary,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received and how quick you found it.
Thank you,
Shane
D&G Team
I replied yesterday and still waiting…
I replied yesterday and still waiting for a new date for my washing machine to arrive...
June 25, 2026
Reply from Domestic & General - UK
Hi Steven,
Thank you for your feedback today.
We are sorry that you have yet to receive any information with regards to your replacement delivery ,
The best people equipped to help you with this will be our product replacement team, I have left their contact details below.
Product Replacement :
Phone: 03330004970 Mon-Fri 09:00-17:00
Webchat:
https://www.domesticandgeneral.com/content/contact-domestic-general/replacing-an-appliance/send-message
Alternatively if you require any further assistance with anything else please contact using the methods below where a member of our team will do what they can to assist you.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you,
Nathan
D&G Team
DOMESTIC AND GENERAL’s insurance…
DOMESTIC AND GENERAL’s insurance services in this case boiler service is once more 2nd to none.
Serviced within 48 hours of the request and a polite and informative engineer put the icing on the cake
Strongly recommended
June 23, 2026
Reply from Domestic & General - UK
Hi Paul,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
My washing machine broke on Friday
My washing machine broke on Friday, bloke came out on Tuesday as that was the first available appointment. Needed a replacement machine, Wednesday had email about picking a new one. Machine delivered on Thursday. All I can say is that I'm so glad I've got cover on all my machines. Absolutely brilliant service. And registered new machine for me and started cover again. Amazing.
June 25, 2026
Reply from Domestic & General - UK
Hi Gemma,
Thanks for taking the time leave a review and feedback on the service you received.
We're pleased to hear that, although we were unable to fix your appliance, we were able to arrange a replacement to be delivered so quickly.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi there,
Thank you so much for taking the time to leave a five-star review — it truly means a lot to us!
If you ever need anything else, we’ll be more than happy to help. Just reach out anytime.
Thank you,
Nathan
D&G Team
Great service
Great service, not long waiting for an assistant. He carried out my request & I was happy with the outcome.
June 24, 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Quick service,great communication
May 22, 2026
Reply from Domestic & General - UK
Hi Denise,
Thank you very much for your kind words and thoughtful feedback.
Should you require any further assistance in the future, please do not hesitate to get in touch.
Thank you,
Nathan
D&G Team
Understanding and helpful throughout…
Understanding and helpful throughout service... i am thankful thank you
June 24, 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you received an excellent service from our call centre agents
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan,
D&G Team
A lot of phone calls and visits from…
A lot of phone calls and visits from different Engineers . Thankfully sorted out eventually and all is well.
June 19, 2026
Reply from Domestic & General - UK
Hi William,
Thanks for taking the time to leave a 4 star review and feedback on the service you received.
We do take all feedback seriously and we will use this feedback to improve our service going forward .
Thank you for bring this to our attention. If further assistance is required please do not hesitate to contact
Thank you,
Nathan
D&G Team
Very pleasant and professional.sorted…
Very pleasant and professional.sorted the job quickly.m
May 22, 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time to share your review!
We're pleased to hear that you received quick and effective service from our engineer!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan,
D&G Team
Recent conversation with the retention
Recent conversation with the retention
department about my Boiler cover high renewal price & was really happy with the reduced price.
June 23, 2026
Reply from Domestic & General - UK
Hi Leslie,
Thanks for taking the time to leave a 4 star review and feedback on the service you received.
We're pleased to hear that you received good service with Domestic and General.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Absolutely brilliant!
Absolutely brilliant,had a repair man come and a new machine as unfortunately mine couldn't be repaired within 3 days.
Awesome service and the insurance monthly payments are worth their weight in gold.
June 25, 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time leave a review and feedback on the service you received.
We're pleased to hear that, although we were unable to fix your appliance, we were able to arrange a replacement to be delivered so quickly.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
The delivery was well informed and…
The delivery was well informed and excellent. Unfortunately we could not disconnect the old cooker ourselves. The new cooker is still awaiting to be fitted, but it looks great really looking forward to using it.
June 22, 2026
Reply from Domestic & General - UK
Hi Irene,
Thanks for taking the time to leave a 4 star review and feedback on the service you received.
We're pleased to hear that you received good service with Domestic and General.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi Gareth,
Thank you for your kind words and feedback.
If you do need any assistance in future, please contact back anytime.
Thank you,
Nathan,
D&G Team
A very professional engineer who…
A very professional engineer who explain things and gave advice . No fuss on time and all ok !
June 2, 2026
Reply from Domestic & General - UK
Hi Steven,
Thank you for your feedback today. We are glad our team have done so well for you.
Please don't hesitate to get back in contact if you are in need of our service.
Thank you,
Nathan
D&G Team
Check your policy!
The adviser told me I would have a fixed rate for 2 years, on checking my policy it states 12 months. It’s hard to get hold of anyone in customer service as you have to get past the bot:(
D&G reached out to me and explained that while the policy states 12 months it will defo roll over to the following year:)
June 23, 2026
Reply from Domestic & General - UK
Hi there,
We are sorry that you had struggled to get through to us when you need us most. This is not the service we would expect and for that we sincerely apologise.
If you still require our assistance please contact via any of the methods below and we will do what we can to help you.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you,
Nathan
D&G Team
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