Dominican Vital Records Reviews 

43
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I applied and payed for a search for my marriage certificate which was found promptly with good communication. I then payed for my certificate and now zero response from multiple e mails asking for an... See more

Rated 5 out of 5 stars

Joscarly, has been nothing less than phenomenal with the process. Day 1, she informed me that my marriage certificate was ready. This really helped taking the guesswork out of things especially si... See more

Rated 1 out of 5 stars

There was no follow up and no response. Just took initial payment. These services only have digital databases to search through that you can also access through a consulate for free. The truth is most... See more

Company replied

Rated 5 out of 5 stars

I was trying to get my mother’s birth certificate and I live in the United States. I came across Dominican Vital Records and at first I was skeptical about using them but now I’m glad I did. JC was gr... See more

Company details

  1. Civil Registry

Information provided by various external sources

We offer our services of search for marriage certificates, birth certificates, divorce certificates or any other type of public document that you need dully legalized by the Central Electoral Board and with the Apostille of the Ministry of Foreign Affairs of the Dominican Republic that validates the documents and certificates in most of the world


Contact info

3.4

Average

TrustScore 3.5 out of 5

43 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(43)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

I applied and payed for a search for my…

I applied and payed for a search for my marriage certificate which was found promptly with good communication. I then payed for my certificate and now zero response from multiple e mails asking for an update. I believe i may have been scammed. Ive tried to contact them on multiple occasions with no response and this has wasted a month of valuble time for my visa application. Why would they not respond?? I have now had to apply for my certificate elsewhere. Please consider this carefully before using these guys. I would avoid at all costs!!

September 30, 2026
Unprompted review
Rated 1 out of 5 stars

There was no follow up and no response

There was no follow up and no response. Just took initial payment. These services only have digital databases to search through that you can also access through a consulate for free. The truth is most, older documents have not been digitized and these services can't find anything you couldn't find yourself.

September 26, 2026
Unprompted review
Dominican Vital Records logo

Reply from Dominican Vital Records

Dear Derek,

We take all customer feedback seriously and are concerned about the experience described in your review.

However, after carefully reviewing our customer records, payment transactions, and email correspondence, we have been unable to identify any payment, service request, or communication associated with your name.

Dominican Vital Records provides document research and retrieval services, including assistance with historical records that may require procedures beyond online database searches.

We would appreciate the opportunity to investigate your concerns. Please contact us directly with the email address used to request our services, the approximate date of your payment, or a payment confirmation so we can identify your case and address the situation appropriately.

We remain committed to transparency, professionalism, and providing reliable assistance to our clients.

Dominican Vital Records
Customer Support Team

Rated 1 out of 5 stars

Not recommended

Initially communication was great. I paid for express shipping for a service and technically got ghosted. I’ve messaged them multiple times for updates and I get no response yet they are receiving my messages. So yeah, not recommended if you want to pay for a service you’re not going to get.

Al principio la comunicación era buena pero despues me dejaron de responder. Yo pagué express shipping para un servicio que técnicamente no voy a recivir. Les escribí varias veces para que me dieran un update pero no me respondieron y se veia cuando fue la ultima vez que estaban online. asi que no pierdan su tiempo pagando un servicio que no van a recibir :)

October 16, 2026
Unprompted review
Dominican Vital Records logo

Reply from Dominican Vital Records

Dear Franchesca,

We sincerely apologize for the lack of communication and the frustration this situation has caused.

You are absolutely right to expect timely updates and proper follow-up, especially after paying for express shipping. We acknowledge that we fell short of the level of service you deserve, and we take full responsibility for that.

We have identified your case and will personally prioritize its resolution, including reviewing the status of your documentation and arranging the necessary steps to move your request forward immediately.

We understand that an apology alone does not resolve the situation. Our priority now is to deliver a concrete solution and restore your confidence in our service.

Thank you for bringing this to our attention and giving us the opportunity to make things right.

**Dominican Vital Records**
Customer Support Team

Rated 4 out of 5 stars

Follow-Up Review – Dominican Vital Records


I originally wrote a review about Dominican Vital Records in 2025 after a very frustrating experience. I had paid for their service to locate my marriage records, and although I was shown that the records had been found, I then heard nothing from them for more than six months. I sent several follow-up emails and received no response. Thankfully, I eventually did receive my documents.
When I later needed those documents translated, I decided to give Dominican Vital Records another opportunity. I was understandably hesitant based on my previous experience, but I was assured that changes had been made within the organization.
I’m happy to say that my experience this time was much better. Communication was improved, the translation service was handled professionally, and my documents were delivered in a timely manner.
I appreciate that they followed through this time and demonstrated that improvements had been made. While my first experience was disappointing, I believe it is also important to acknowledge when a company makes an effort to improve its service. Based on my most recent experience, I would be comfortable using their services again.

May 19, 2026
Unprompted review
Dominican Vital Records logo

Reply from Dominican Vital Records

Hi Lisa,

Thank you for taking the time to update your review and for sharing both experiences so openly.

I especially appreciate that you gave us another opportunity after your first experience. We took the issues you experienced seriously, and I’m very glad that the improvements we have made in communication, follow-up, and service were reflected in your most recent experience with us.

Thank you again for your trust and for giving us the opportunity to do better.

Rated 5 out of 5 stars

The experience was super easy and the…

The experience was super easy and the response time was excellent. I would use the service again for any additional needs to obtain Dominican records and translation services.

September 13, 2026
Unprompted review
Dominican Vital Records logo

Reply from Dominican Vital Records

Thank you, Denny. I really appreciate you taking the time to leave this review. I’m glad I was able to make the process easy for you and help with your Dominican records and translations. It was a pleasure working with you, and thank you again for trusting us with something so important.

Rated 3 out of 5 stars

Retrieval of marriage documents

When I sent my initial request the correspondence was very slow and then dropped off altogether. I had to reach back out and send another request. Once Joscarly was on the case the correspondence was quick and followed through with timely requests and follow up. I appreciated the thoroughness and seeing it to completion.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt service

Prompt service. Great and constant communication. I submitted the request for a birth certificate on April 17 and received it on May 20 (regular non-expedited shipping) in the US. I highly recommend Joscarly Cordero and his services.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you to Dominican Vital…

A big thank you to Dominican Vital Records. I needed my marriage certificate authenticated and apostiled for a Visa application. The communication was great from the start and the records were sent in good time. Much appreciated.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

Paid for a certified copy of my parents’ marriage certificate along with apostille and translation services and never received the document. Ordered in February 2024 and have been completely ghosted. AVOID!

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

Scam! Don’t use this service

Don’t use this service! SCAM
Over 13 months now and still have not
Received marriage certificate in English. I sent them 2 separate amounts in dollars as requested. My brother can’t get divorced unless he gets cert. Absolute disgrace.

August 16, 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE of this SCAM

THIS IS NOTHING BUT A SCAM, for the sole purpose of stealing YOUR MONEY. After several months of empty promises, "Grey" and his site have disappeared, leaving me with nothing. I am working with AMEX and PayPal to try and stop this crook.

April 10, 2022
Unprompted review
Rated 1 out of 5 stars

Looks legitimate actually a scam! Do not use!

Placed an order for several translated copies of our marriage license. Communication was great until after the order was placed then all communication stopped. Their US phone number is not theirs and so far their Whatsapp and email haven't yielded any results. Just got scammed...

April 5, 2022
Unprompted review
Rated 1 out of 5 stars

They will steal your money.

I would give a zero because I’m pretty sure this company is a scam. My wife and I were trying to obtain a copy of our marriage license and paid the $160 fee on May 4th.

As soon as they had our money communication ceased. We have followed up every week with exactly zero response.

June 9, 2021
Unprompted review

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