www.domli.co.uk Reviews 1,549

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including worktops, tables, and shelves, often highlighting the beautiful wood and solid construction. The delivery service is frequently commended for being quick, efficient, and well-packaged, ensuring items arrive in good condition. Many people also appreciate the clear communication and overall positive service experience, making them likely to recommend and reorder from the company. However, some customers experienced issues with delivery, including delays, missed deliveries, and unhelpful drivers, which led to frustration and wasted time. A few people also noted minor product imperfections, such as machining marks or faulty screw holsters, and occasional problems with missing items or incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality, solid wood... See more

Quality

Reviewers consistently express satisfaction with the quality of products, highlighting beautiful, dense oak,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and efficient with clear... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t de... See more

Rated 5 out of 5 stars

Such a great company!! I was dubious to say the least. I hadn’t heard of the company before and the prices seemed too good to be true. Firstly the quality of the wooden worktops (oak, both 60 and 90cm... See more

Rated 5 out of 5 stars

The delivery was cancelled because the courier said they hadn't received the worktops. No info about when they will be delivered. Disappointed as I was hoping to get them in tomorrow. Since my fi... See more

Company replied

Rated 5 out of 5 stars

I ordered a bespoke circular table with cast iron base. I had various emails with staff about details required and each time they were super helpful. When my table arrived it was very well packaged. I... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Table and chairs are amazing quality

Table and chairs are amazing quality, would highly recommend.
But the customer service stood out hands down. One of the chairs arrived damaged, within 1 working day this was raised as complaint and a collection scheduled to pick up the damaged chair and send a replacement out. Would highly recommend Domli to anyone. ☺️

April 21, 2026
Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this company, especially their customer service.

After some initial issues with my order and delivery delays, the team handled everything with professionalism and genuine care. They responded quickly, took responsibility, and made a real effort to resolve the situation.

A special thank you for organising the final delivery so efficiently — the team arrived on time, assembled the table, and made sure everything was perfect before leaving.

The table itself is absolutely beautiful and exactly what I was hoping for.

I truly appreciate the support, communication, and commitment to making things right. This level of customer service makes a big difference.

Highly recommended.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

As others have said, a very fast response to all queries from their info line.

Payment from a well known third party site, but most of all the manufacture of a bespoke size and delivery time was great, and the desk worktop that's arrived is beautiful and exactly to the spec that I asked for.

I also very much appreciate their environmental consciousness.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

A COMPANY YOU CAN TRUST.

I have purchased from this company in the past all their products are of the highest quality and their staff are on hand to guide and assist with any advice, they email you straight away providing you with any and all the help that you need ,would highly recommend.

April 21, 2026

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