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Was able to order two Dyson Cooling fans when everywhere was out of stock (indefinately due to heat). Delivery time was supposed to be 3 days, but ordered late Thursday and arrived mid day Sund... See more
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Ordered a Dyson AM07 cooling fan during the June heatwave. Had it in stock for one or two day delivery, at £10 cheaper than other places that couldn’t deliver for 6 weeks, it came slightly over th... See more
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I ordered a Dyson tower cool fan online when the June 2026 heatwave hit. Lots of other places were out of stock (Argos, John Lewis etc etc), but the Donaghty bros website was easy to navigate and a go... See more
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Company details
About Donaghy Bros
Written by the company
Donaghy Brothers are a family-owned independent electrical retailer, with a history dating back over 60 years. We specialise in all aspects of your home appliance needs.
In Northern Ireland, we have two retail stores; one in Kilrea and the other in Limavady. We also have a significant online e-commerce presence
We supply over 30 brands and have over 20,000 products in stock from renowned manufacturers such as Bosch, Neff, Siemens, Samsung, Sony, Fisher Paykel, LG, Dyson, and many others, all at extremely competitive prices.
Our popular categories include laundry, dishwashers, refrigeration, cooking and TVs all in in various sizes and models.
Our prices are checked each day against our competitors to ensure we are offering the best value for our customers.
Donaghy Brothers offer free delivery across Ireland and the United Kingdom, as well as and next day delivery throughout Northern Ireland. Installation and removal services are also available, making us a one-stop shop for all your home appliance needs.
Customer satisfaction is our main priority and we want your entire shopping journey, from ordering to delivery, to be as seamless as possible. From the comfort of your own home, get help from our expert advisers to find the perfect products for you. Simply call our store on 02829540001 and our friendly and knowledgeable sales team will provide you with inspiration and assistance to help you select your perfect appliance with ease and enjoyment.
We encourage all our customers to leave an honest review on Trustpilot. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Shop Cooking Shop Refrigeration Shop Floorcare Shop Laundry & Diswashers Shop Sound and Vision Shop Small Appliances Shop Home & Outdoor Shop Heating & Air Treatments Shop Special OffersDonaghy Bros - Est 1964
Written by the company
- Leading retailer of cutting-edge electronics & home appliances
- Donaghy Brothers is Northern Ireland’s leading independent electrical retailer, offering unbeatable low prices on all household appliances. We have three stores in Northern Ireland - the original Donaghy Brothers in Kilrea, our store in Limavady and our new store in Coleraine. We now also supply the UK Mainland via our fast growing website donaghybros.co.uk, delivery is FREE (excludes islands & offshore adresses)
Contact info
Maghera Street, BT51 5QN, Kilrea, United Kingdom
- 02829540001
- sales@donaghybros.co.uk
- donaghybros.co.uk
4.7
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having discovered we had made a mistake…
Having discovered we had made a mistake in our order this company were very kind and deleted our item
June 15, 2026
Reply from Donaghy Bros
Hey Lynne, that is great to hear that you felt we listened and were able to help you! 😊
Le creuset dish was in pieces on arrival
June 15, 2026
Reply from Donaghy Bros
We're very sorry to hear your Le Creuset dish arrived damaged. This is not the experience we want for our customers. If you haven't already, please contact our customer service team with your order details and we'll work to resolve this for you as quickly as possible. We appreciate you bringing this to our attention and apologise for the inconvenience :)
Easy to order appliance online and…
Easy to order appliance online and delivered quickly with a confirmed date and rough time.
June 15, 2026
Reply from Donaghy Bros
Delighted to hear! We hope you are enjoying your appliance. Thanks for the review :)
Faulty Cooker
Faulty Cooker, Failed Collection and No Solution
I very rarely leave negative reviews, but this experience has been appalling from start to finish.
I had to argue just to have my old cooker collected, then rushed to organise an electrician and have it disconnected and palletised outside, only for the delivery driver to refuse to take it.
To make matters worse, the brand new cooker delivered was faulty. After chasing hard for an engineer, he confirmed the fault and recommended a replacement. It's now a week since it arrived, and I still have no solution, no clarity, no working cooker, and I haven't received one call.
I now have two unusable cookers taking up space: the original one they failed to collect and the faulty new one they delivered.
We have a newborn at home, which was explained to try create urgency, and my family has been left without a working cooker while I chase updates by phone and email.
Faulty appliances can happen. What is unacceptable is the lack of ownership, communication and urgency afterwards.
July 6, 2026
Unprompted review
Reply from Donaghy Bros
Hey Aaron! Thank you so much for taking the time to leave us a review albeit we are disapointed it wasn't the experience you (or us) would hope for.
So I have reached out to the Service Team to obtain the email thread. I can see from both sides where there is frustrations - our Team were genuinely following protocol and I also can understand why you were looking for a quicker solution. As a Mum to a young child myself, I fully appreciate how frustrating this whole thing was for you and while the actual fault of the product doesn't lie with Donaghy Bros - as the distributer and your point of contact, you were obviously within your right to feel annoyed at us.
However I must reiterate that our Service Team did initially act in this situation as they have been advised to do. They are only humans doing their job and following the lead of processes that have worked for us for years. This is partly to do with DB but also mostly to do with how our external suppliers (such as the brand you bought from) do things. We can try and hurry things along, but truthfully the ball is in the court of the brand of the engineer/ created your product.
So while you are obviously disappointed in what happened (and fully within your right to be annoyed at us as your point of contact)... please, please understand that our Team are only doing their jobs in the way they have always done and we want to find the best solution for everyone if there are issues. That is our top priority, honestly.
I have not been privy to any other information regarding this (eg phonecalls or discussions with Management) so if I have missed apologising for anything else you felt fell short in your communication with us, again I can only apologise! Everybody who works at Donaghy Bros is a human, doing a job - we aren't bots (yet!!!) so human error and delays can occur and for that we are truly sorry.
Hoping that you have since been sorted with something suitable and everyone is fed and happy! Leah (Marketing)
Missed the mark this time
I'm a big fan of Donaghy's, having bought a BBC computer from them in 1982, and have been a sporadic customer since then (I only moved back 10 years ago).
I was looking for 2 x tall fridges at short notice (delivery within a week) and it was a, generally, frustrating experience.
I ordered on the website, received the PayPal notification, but no order confirmation information. I called the following day, and it was explained that there was an internal systems issue - the order was received and everything was in order. We arranged for a Tuesday delivery while on the call.
The week of the delivery, I got a call to say there was an issue with the supplier, and they had not received the supply as expected, and could deliver the following week (which was too late for me), I cancelled the order and was refunded straightaway.
Everyone that I dealt with was very polite and helpful, and it would not deter me from using Donaghy's in the future - although my relaxed viewpoint was helped that I was able to get two other fridges from a different outlet.
June 15, 2026
Reply from Donaghy Bros
Hello Brendan,
Thank you for taking the time to leave such a thoughtful review and for your longstanding support over the years. We are really, really sad to hear we didn't meet your usual standard/ expectations this time. Your repeat custom over the years really means a great deal to us as a family business.
Again, we're very sorry that your order was affected by both our internal systems issue and the unexpected supplier delay, especially given your tight timescale. While we're pleased our team kept you informed and processed your refund promptly, we understand how disappointing it was that we couldn't fulfil your order when you needed it. We truly appreciate your understanding and your kind comments about our staff, and we hope to have the opportunity to provide you with a much smoother experience in the future.
Superb Value And Delivery Speed
Excellent value, quick delivery, and excellent purchasing experience.
June 10, 2026
Reply from Donaghy Bros
Great to hear Kieron! We hope you are enjoying your appliance. Thanks for the review :)
Reply from Donaghy Bros
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you had a positive experience with our products and service. Your kind words and support mean a great deal to our team. We truly appreciate your feedback and look forward to serving you again in the future.
Straightforward ordering process online…
Straightforward ordering process online with trackable delivery. On time.
Competitive price.
June 14, 2026
Reply from Donaghy Bros
That is so brilliant to hear! We hope you are enjoying using your new appliance! 😊
Everything was great from finding the…
Everything was great from finding the product(hoover Dyson)with reasonable price to delivery service .
June 9, 2026
Reply from Donaghy Bros
That is so brilliant to hear! We hope you are enjoying using your new Dyson hoover! 😊
Great company have ordered a few time…
Great company have ordered a few time brilliant customer service
June 14, 2026
Reply from Donaghy Bros
We are delighted to hear this! We hope to welcome you back again to us very soon 😊
Great experience quick reliable had my…
Great experience quick reliable had my delivery within 4 days comming from Ireland to Chester nothing wrong with TV no complaints will purchased again
June 9, 2026
Reply from Donaghy Bros
We are delighted to hear this! We hope you love your new TV, enjoy! 😊
Order was very smooth...
Order was very smooth and ordered item much cheaper than anywhere else! Great transaction and quality service.
June 13, 2026
Reply from Donaghy Bros
We are delighted to hear this! Thank you so much for leaving such a positive review 😊
Fantastic value top quality products highly recommended
Fantastic top quality knife set great value excellent communication and fast tracked delivery. Have bookmarked Will definately purchase from them again. Very happy customer 5 star
June 13, 2026
Reply from Donaghy Bros
We are delighted to hear this Patrick! Thank you for leaving a positive review, we really appreciate it :)
I ordered my item on line and was given…
I ordered my item on line and was given a delivery date and was informed the day it would be delivered.
June 13, 2026
Reply from Donaghy Bros
Delighted to hear! We hope you are enjoying your new appliance :)
Very good company with awful sub contractor delivery company
Very good company with very competitive prices only let down by a dier delivery company who were totally unprofessional & ruined £1400 washing machine on delivery! Machine collected & a full refund issued but now we have to find an alternative company to supply a replacement machine.
June 8, 2026
Reply from Donaghy Bros
Thank you for taking the time to leave your review, and we’re very sorry to hear about your experience with the delivery.
We’re pleased that our service team was able to act quickly to resolve the issue by arranging collection and processing a full refund without delay.
Our priority is always to handle situations like this as efficiently as possible and minimise any inconvenience caused.
We understand that the delivery experience has led to your decision not to proceed with a replacement through us, and we fully respect that choice. That said, we will still arrange for a member of our sales team to follow up with a courtesy call to see if there is anything further we can assist with or any questions we can help answer.
We also take your feedback regarding the delivery experience very seriously, and this will be raised with the delivery provider directly.
Thank you again for your feedback
Excellent experience
Excellent experience. Ordering was very easy and tracking brilliant. My package arrived on time without any problems
June 13, 2026
Reply from Donaghy Bros
We are delighted to hear this! Thanks for leaving a review :)
Renovating a holiday home in West Cork…
Renovating a holiday home in West Cork and had been given this recommendation.
George was on the professional assistance call with me several times and was extremely helpful patient and knowledgeable.
He listened to my requirements and guided me to choose excellent products to suit my budget and organised the delivery to match the builders slot for installation.
It worked like a dream !
June 1, 2026
Unprompted review
Reply from Donaghy Bros
Delighted you had such a positive experience. George is great, we are so lucky to have him as part of our team! We hope you are enjoying your new appliances and the renovation is going well :)
Great Dyson V11 vacuum at competative…
Great Dyson V11 vacuum at competative price. Great customer service, would recommend supplier.
June 12, 2026
Reply from Donaghy Bros
Delighted to hear this! We hope you are enjoying your Dyson V11 vacuum :)
Excellent service and speedy delivery
Excellent service and speedy delivery. Amazing price thank you
June 12, 2026
Reply from Donaghy Bros
Delighted to hear this Julia! We hope you are enjoying your new appliance :)
Donaghy Bros were fantastic to deal…
Donaghy Bros were fantastic to deal with.
Superb prices and excellent delivery.
I would highly recommend them to family and friends.
June 12, 2026
Reply from Donaghy Bros
Thank you for your review Paddy! We hope you are enjoying your new appliance :)
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