donaghys.co.uk Reviews 

5,209
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 682 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is completely seamless and the delivery service is remarkably fast and efficient. Shoppers also deeply appreciate the friendly and professional staff members who provide expert advice and make visits pleasant. Some reviewers were not happy with sizing inconsistencies or receiving items that ultimately did not fit properly. A few other people also felt frustrated when certain products arrived with minor defects or unexpected quality issues. Consumers noting these specific concerns still found customer service helpful when handling returns and quick exchanges.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very fast and prompt... See more

Product

Customers had positive experiences with product, often highlighting the great range of footwear and apparel... See more

Service

Consumers find service to be exceptionally positive, praising the fast turnarounds and well-trained staff.... See more

Order

Clients share positive opinions on order, highlighting a very simple and easy website process. Reviewers... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and expertise during busy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got our school shoes here the week before going back to school. The shop was packed but they had an army of knowledgable staff, a ticket and queueing system in place and had the seating areas cleared... See more

Rated 5 out of 5 stars

I visited Donaghys twice on the same day, easier to divide and conquer with 2 children needing school shoes. Staff on both occasions were excellent and couldn’t be more helpful. Good range of shoe... See more

Rated 5 out of 5 stars

My wife and I brought our 8 year old son to the shop a few Saturdays ago. As an independent store this shop has service nailed. Forget the big stores, and come here for proper organised service and ad... See more

Rated 5 out of 5 stars

First visit to the store with our Granddaughter to get her first pair of school shoes. It was extremely busy but we were seen very quickly. The system you have in place is exceptional and very profe... See more


Company details

  1. Shoe Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Sportswear Store
  5. Women's Clothing Store

Written by the company

Founded in 1960 Donaghys Shoes has become one of the largest independent shoe stores in the UK and Ireland. Boasting over 150 different brands. We have one of the largest dedicated Kids shoe departments and an Adults shoe department with footwear brands from all over the world. This is complimented by womens and mens clothing. We also have a large sports department selling sports clothing, footwear and accessories.

donaghys.co.uk

Written by the company

We're comitted to our customers
As a family owned business trading for 60 years, customer service is at the heart of our business. We want to ensure every experience you have with us is excellent.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,209)

649 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Managed to get the sandals I was looking for at half price in the sale. Good communication and next day delivery from Ireland to Scotland, amazing.

July 15, 2026
Rated 5 out of 5 stars

Great Staff

Staff are so helpful and more than happy to go get you alternative sizes when trying on garments. Great mix of styles too.

July 6, 2026
Rated 5 out of 5 stars

Great Service

I had fallen in love with a pair of Reiker trainers, but was hesitating because of the cost. I found these on Donaghys website site in the sale and decided to 'take the plunge'. My order was confirmed within minutes and arrived within a couple of days, in the meantime I received regular updates. Very impressed indeed.

July 10, 2026
Unprompted review

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