Professional and polite to deal with by phone emails in person Ryan and stephen sorted out my warranty and updates that I reported 3 weeks before warranty ended I was called back for warranty w... See more
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WOW. Rang Monday, picked up a Range Rover Velar— white with rose gold and black trim, higher spec! Jonny McQuitty— did not quit on me. All questions answered. Tolerated my continuous pho... See more
I took delivery of our Renault Austral in Ballymena. Carol was very informative. She explained all the finance options and car features clearly throughout the process. I would highly recommend her.... See more
Company replied
The man who sold us this car, first sold himself. I could tell right away he was a honest and helpful man. He didn't try to sell us the car he wanted to sell, as some salesmen do, rather he sold... See more
Company details
Written by the company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family owned motor retailer in Northern Ireland, offering new and used cars and vans, motability, vehicles for business from sister company Donnelly Fleet, and aftersales services to include service plans, parts, accessories and the Donnelly Group Accident Management Programme. Donnelly Group works with a range of manufacturer partners including Abarth, Alfa Romeo, Citroen, Dacia, Fiat, Fiat Professional, Honda, Jaguar, Land Rover, Mitsubishi, Peugeot, Renault, SEAT, Suzuki, Toyota, Vauxhall, Volkswagen and Volkswagen Commercial Vehicles, as well as offering a range of approved used vehicles of all makes and models from Donnelly Group Motorstore. With locations across Northern Ireland in Ballymena, Bangor, Belfast, Dungannon, Derry/Londonderry, Enniskillen, Mallusk. Donnelly Group can respond to customer needs quicker and with more convenience than anyone else.
Donnelly Group Northern Ireland
Written by the company
- Keeping the customer central to everything we do!
- Our attention to detail, good service, outstanding value and respect for all are just some of the qualities that instill trust within our customers who return to Donnelly Group year after year and generation after generation.
Reserve your choice online for £99*
Search our range of high quality vehicles online and you ou can instantly reserve your chosen vehicle.
Reservations valid for 48 hours, subject to clearance of funds*
Contact info
Head Office - 59 Moy Road, BT71 7DT, Dungannon, United Kingdom
- 028 8772 2887
- customer.relations@donnellygroup.co.uk
- donnellygroup.co.uk
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Reply from Donnelly Group
Hi Jack, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Citroen Bangor. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
New car purchase
Super sales person lots of advice and information, could not do enough for you, door always open for questions and advice. Followed up with telephone call days after purchase to mKe sure all was OK.
December 15, 2023
Reply from Donnelly Group
Hi William, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Fiat Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Just purchased my second car from the…
Just purchased my second car from the Donnelly group and was very happy…. They held onto our desired car for 6 months while our insurance claim was sorted. Left the forecourt with a full tank of fuel also without having to ask for… A small gesture maybe, but it’s these things which set you apart from your competitors.
December 11, 2023
Reply from Donnelly Group
Hi Mairead, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Chris and Ethan
Chris and Ethan were very helpful and courteous through the whole process. Regards George Lough
November 27, 2023
Reply from Donnelly Group
Hi George, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Ballymena. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Recently purchased a 2nd hand Suzuki…
Recently purchased a 2nd hand Suzuki from Donnelly group Mallusk. Great service from start to finish.
Special mention to Ryan Simpson,very professional friendly guy. Will definitely use Donnelly's again.
November 25, 2023
Reply from Donnelly Group
Hi Shaun, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Suzuki Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi James, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi Denise, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Very professional great service…
Very professional great service ,Stephen was excellent in sales - warm welcome from receptionist right through the showroom
December 4, 2023
Reply from Donnelly Group
Hi Tracy, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi Ann, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at VW Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Very efficient and helpful staff
Very efficient and helpful staff. Good test drive and all arrangements were very smooth.
November 17, 2023
Reply from Donnelly Group
Hi Paul, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
From finding a suitable car
From finding a suitable car, lots queries, I was assisted and supported throughout
Special word off thanks to Jonathan in Mullask, Jonathan was absolutely wonderful to work with, so patient, friendly and helpful
Thank you Donnelly's
November 30, 2023
Reply from Donnelly Group
Hi Joanne, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi William, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Ballymena. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Excellent customer care
Excellent customer care, Nigel was more than helpful and happy to help with any questions I had, overall great service
December 6, 2023
Reply from Donnelly Group
Hi Pearce, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Good fast service by staff
December 12, 2023
Reply from Donnelly Group
Hi Amanda, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Citroen Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Highly recommended
Very straight forward to deal with , did what they said they would do , when they said ( sometimes before)
December 6, 2023
Reply from Donnelly Group
Hi Steven, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Jaguar Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Mark was very helpful and knowledgeable…
Mark was very helpful and knowledgeable when it came to any information about the car I purchased. Kind and friendly.
Very happy with my new car.
December 4, 2023
Reply from Donnelly Group
Hi Helen, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Fabulous experience from start to finish
Fabulous experience with the guys (Johnny & Chris) at Fiat Donnelly's Mallusk. Friendly and professional they went above and beyond my expectations - couldn't recommend them highly enough.
Smiles all the way
December 1, 2023
Reply from Donnelly Group
Hi Una, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Fiat Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
We found your customer service very good
November 15, 2023
Reply from Donnelly Group
Hi Thomas, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Citroen Bangor. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi Robert, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
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