Howards Motor Group Reviews 1,030

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process pleasant and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and personalized care they receive. Reviewers also commend the exceptional customer service, noting that employees go above and beyond to ensure satisfaction. However, some customers were dissatisfied with the product itself, experiencing issues such as car malfunctions, unexpected repairs shortly after purchase, and delays in addressing problems. A few other people also felt that the service was not up to standard, citing issues like unhelpful staff, lack of communication regarding repairs, and cars being returned with settings altered or new problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers express satisfaction with their new... See more

User experience

Users describe positive interactions with user experience. Customers consistently praise the staff for their... See more

Based on these reviews

Rated 5 out of 5 stars

Efficacity and polite professionalism here. Was in the lucky posish of being able to choose and test drive both the mini and a top spec 208: went with the Agueda yellow Peugeot and that from somebod... See more

Company replied

Rated 5 out of 5 stars

We have just bought our new car from Howard’s Weston Super Mare. Andrea Horvath Customs Relations Manager was fantastic. Talked us through everything. Felt like we were having coffee with a friend. N... See more

Company replied

Rated 5 out of 5 stars

Booked into Howard's Citroen W S M for my 2nd C3 Aircross service Monday 30/03 2026. Car dropped off as arranged 8ish and collected 12ish as promised. Service video provided as was the 1st servic... See more

Company replied

Rated 5 out of 5 stars

Total empathy from everyone who helped me in the purchase. Emily started and completed the process whilst others helped between. Everyone both very professional and very pleasant. Thank you to the wh... See more

Company replied


Company details

  1. Motor Vehicle Dealer

Information provided by various external sources

At Howards, our ethos is to keep you ‘on the road’ by providing expert advice, quality service and value for money. We proudly represent nine of the UK’s most popular and luxury automotive brands, aiming to deliver the highest quality of service underpinned with a culture of respect for our customers, suppliers and employees.

About us

Written by the company

Howards Motor Group
At Howards, our ethos is to keep you ‘on the road’ by providing expert advice, quality service and value for money. We proudly represent nine of the UK’s most popular and luxury automotive brands, aiming to deliver the highest quality of service underpinned with a culture of respect for our customers, suppliers and employees.
Were committed to our customers.
The current brands we work with are Peugeot, Citroen, DS, Nissan, Toyota, Kia, Hyundai, Honda and Lotus. This wide brand selection allows us to buy and sell over 7000 cars and commercial vehicles each year and ensure our stock is constantly updated to reflect new model releases and used car demands. Keeping our customers spoilt for choice!

Minimum 12-month Warranty

Why buy from us

Many of our cars are presented for sale with the remainder of the manufacturer warranty. In all cases, the warranty will be for a minimum of 12 months from the point at which you buy the car giving you peace of mind in the first year of motoring. We will always explain how this warranty can be extended to provide cover for longer periods of ownership.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

total empathy

Total empathy from everyone who helped me in the purchase. Emily started and completed the process whilst others helped between. Everyone both very professional and very pleasant. Thank you to the whole Barnstaple team!

April 9, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you, Geoff, for your wonderful review! We're thrilled to hear that you found our staff to be professional and pleasant and appreciate your recognition of our customer-centric service. We look forward to welcoming you back to Howards Kia Barnstaple soon for more reliable and quality experiences!

Rated 5 out of 5 stars

Not sure where to start from the minute…

Not sure where to start from the minute you walked in you were greeted with a smile I won’t say it was plane sailing all the way but the dealership were absolutely amazing they were really on it and my sales person Marcos was so professional would recommend this dealership to any one who’s looking for a professional outfit will go no where else in future wish them all well and thanks once again

March 13, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you, Anthony, for your wonderful review! We're thrilled to hear that you felt welcomed at Howards Peugeot WSM with a smile and that Marcos provided you with professional service. Your recommendation means a lot to us, and we look forward to supporting you in the future with our customer-centric approach and reliable service.

Rated 5 out of 5 stars

Dealt with Steve Newnham at WsM

Dealt with Steve Newnham at Weston-super-Mare with my car and again for my sons PIP car, it was a very good and easy experience and knowledgeable with it

March 27, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you for your wonderful review. We're thrilled to hear that you had a very good and easy experience with Steve at Howards Hyundai WSM for both your car and your son's PIP car. Your feedback about our knowledgeable and reliable service means a lot to us and we look forward to supporting you again in the future.

Rated 5 out of 5 stars

Had car in for a service today great…

Had car in for a service today great value as always very efficient and got to try out a new Citroen

March 31, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you so much for your kind words, Darren. We're thrilled to hear that you found our customer service at Howards Used Car Centre Yeovil great value and efficient. Your feedback inspires us to continue providing reliable and trustworthy support, and we can't wait to welcome you back soon!

Rated 5 out of 5 stars

Scarlett was very helpful

Scarlett made the whole process of buying our new Suzuki easy and seamless. Her professional and friendly approach was just right, and her knowledge of the car was very good. We did not feel pressured at any time. Thank you and well done Scarlett!

March 27, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you for your wonderful review. We are thrilled to hear that Scarlett provided you with such customer-centric service at Howards Suzuki Taunton and made your experience easy and seamless. Your kind words about her knowledge and reliability will be shared with the team, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Citroen Service @ Howard's, W S Mare.

Booked into Howard's Citroen W S M for my 2nd C3 Aircross service Monday 30/03 2026.
Car dropped off as arranged 8ish and collected 12ish as promised.
Service video provided as was the 1st service 12 months before. Very professional and informative video and very much appreciated.
On collecting my car, the work carried out was detailed in writing and explained to me by Grace of the service Dept. A very pleasant and pleasing experience meeting the staff of the service Dept.

March 30, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you for your 5-star review Gary! We are thrilled to hear that you appreciated our customer-centric service and the quality we strive to provide. We look forward to welcoming you back to Howards Citroen Weston-super-Mare soon for more trustworthy support and reliable service.

Rated 5 out of 5 stars

🎾🎾🎾🎾🎾

Efficacity and polite professionalism here. Was in the lucky posish of being able to choose and test drive both the mini and a top spec 208: went with the Agueda yellow Peugeot and that from somebody who has driven premium German cars for most of his life.
Great staff and brilliant attention from Sam Harries. Only regret that I couldn’t sensibly bag one also in Vertigo blue…and Selenium grey.
Many thanks to the keen beans at Howard’s Yeovil.

March 19, 2026
Unprompted review
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Reply from Howards Motor Group

Hello Scott, thank you for taking the time to leave us a review. We really appreciate your positive feedback and are a delighted to hear of your wonderful experience with our team! We hope to see you again soon. Kind regards, Howards Peugeot Yeovil

Rated 5 out of 5 stars

Easy experience.

From the moment I walked on to the forecourt to have a quick look to leaving a week later with a car the experience has been great. Friendly and polite staff. No hard sales. No sleazy sales tactics. Everything explained clearly. Since getting the vehicle I have received check in calls. I popped back briefly with a question and it was dealt with quickly. I am not a particularly high value customer with regards to the vehicle I bought compared to some of the others available but I have felt respected and looked after as if I had bought the most expensive car there.

March 11, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you for your wonderful review, Ann. We're thrilled to hear that your experience was great from start to finish and that you felt respected and looked after. Your feedback about our friendly and honest service means a lot to us and we look forward to supporting you again at Howards Hyundai Dorchester in the future.

Rated 3 out of 5 stars

Poor service from Howard’s Taunton Hyundai

Hyundai Taunton

I had my i20 serviced 17/03/2026 reported that I have been having issues starting, sometimes the battery is completely flat or it appears that way also the stop/start hasn’t worked for 18 months or 6 months old. On the last service I reported the stop/start issue and was told you don’t use the car enough as it’s only done 3000 mile, I Said I must have missed that bit in the owners manual. Anyway they said the battery was naff fitted a new one and serviced the car.

I have used the car for 4/5 trips but have noticed that the stop/start light which was permanently amber does not show anything now and does not work, rang the dealership and told to book it in for investigation in two weeks time NOT ACCEPTABLE obviously they don’t do the job/check properly 

March 17, 2026
Unprompted review
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Reply from Howards Motor Group

Dear Customer, thank you for sharing your experience with us. I'm truly sorry to hear about the ongoing issues with your i20, especially regarding the stop/start function and the battery. We strive for customer-centric service and your feedback is invaluable in helping us improve our reliability and support. Please rest assured that we will investigate this matter thoroughly during your upcoming appointment, and hope to regain your trust in our service quality. We look forward to seeing you at Howards Hyundai Taunton soon.

Rated 5 out of 5 stars

Excellent service

Thank you Jon in Howard’s Barnstaple for a fabulous service, friendly and efficient. From start to finish, John was knowledgeable and attentive. We are very pleased with the car we have bought and the after service with my technology questions! I wouldn’t hesitate to recommend this garage to anyone looking for a used car. Thanks again Jon. Clare

March 8, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you for your wonderful review, Clare. We are thrilled to hear that Jon was incredibly friendly and efficient while supporting you through the purchasing process. Your satisfaction reflects our commitment to customer-centric service and reliability, and we look forward to supporting you again at Howards Barnstaple.

Rated 5 out of 5 stars

Relaxed environment

Relaxed environment. Friendly knowledgeable staff. Excellent Picanto.

March 5, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you so much for your kind words, John. We're thrilled to hear you enjoyed the relaxed environment and found our staff friendly and knowledgeable at Howards Used Car Centre Taunton. Your feedback about the excellent Picanto means a lot to us and we look forward to welcoming you back soon for more great service.

Rated 5 out of 5 stars

Andrea Horvath

We have just bought our new car from Howard’s Weston Super Mare. Andrea Horvath Customs Relations Manager was fantastic. Talked us through everything. Felt like we were having coffee with a friend. Not pushy at all. She was informative professional and funny. An absolute asset to Howard’s. Thank you.

March 1, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you for your wonderful feedback, Beverley. We are thrilled to hear that Andrea provided you with fantastic service at Howards DS Salon WSM and made your experience a pleasant one. We look forward to supporting you on many miles of happy motoring ahead.

Rated 5 out of 5 stars

Repair

Jamie and Morgan was very polite and helpful today sorting out our repair and service.

March 3, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you for your kind words, Isabel. We are thrilled to hear that Jamie and Morgan provided you with polite and helpful support during your repair and service at Howards Suzuki WSM. Your positive feedback means a lot to us and we look forward to serving you again with our reliable and customer-centric service.

Rated 5 out of 5 stars

Annual MOT

I dropped my car off for an MOT at 9am and it was ready by 10. Prompt and professional service. And a shout out to the polite, helpful and cheerful staff on reception.

February 26, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you so much for your kind words, Theresa. We're thrilled to hear you found our service at Howards Citroen WSM very polite, helpful and cheerful. Your feedback inspires our team to continue providing reliable and trustworthy support, and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Simple fuse replacement

Simple fuse replacement, full car safety check carried out.
Great customer service by Becki.

February 23, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you so much for your fabulous review, Barry. We are thrilled to hear about your great experience with Becki at Howards DS Salon WSM. Your kind words about our support mean a lot to us and we look forward to welcoming you back soon for more quality service.

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish would recommend 5 stars...Special thanks to Ashton very informative and polite...no hard sale so refreshing ...
Thank you Howards of Taunton
Sue

February 14, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you so much for your wonderful review, Susan. We're thrilled to hear you had outstanding service from start to finish and that Ashton made such a positive impression with his informative and polite approach. Your recommendation means a lot to us, and we look forward to welcoming you back to Howards Hyundai Taunton for more quality service in the future.

Rated 5 out of 5 stars

I was very impressed by the service I received

I was very impressed by the professionalism and care I received from Lorenzo from start to finish. I needed guidance obtaining a car on Motability and he explained the process very well and made it easy . Nothing was too much trouble.

February 19, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you for your wonderful feedback, Darren. We're thrilled to hear that Lorenzo provided caring and professional service while listening to your needs as you navigated the Motability scheme. Your experience reflects our commitment to customer-centric support, and we look forward to serving you again at Howards Citroen WSM in the future.

Rated 5 out of 5 stars

Fantastic Service

Parents got a great car from Howard's Peugeot WSM. We always get our cars from here and the staff are all amazing. Big thank you to Sam and Lewis and thanks for all the biscuits while waiting for Dad's car handover! Max

February 19, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you so much for your wonderful review, Max. We're thrilled to hear that your parents got a great car from Howards Peugeot WSM and that our team, especially Sam and Lewis, made your experience enjoyable with their amazing support and those tasty biscuits. We truly appreciate your loyalty and look forward to welcoming you back for your next car purchase.

Rated 5 out of 5 stars

Superb service

Ciaron at Howards Vauxhall in Yeovil has truly gone above and beyond to help. Although it’s no fault of the dealership, my new car has been delayed; Ciaron has organised a courtesy car for me to have from now until my car is delivered. Given that this could be a month or more, I couldn’t be more impressed with this service. Thank you very much, Ciaron and Howards.

February 17, 2026
Unprompted review
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Reply from Howards Motor Group

Thank you for your wonderful feedback Yvonne. We're thrilled to hear that Ciaron has provided you with such reliable support during your car delay. Your trust in our customer-centric service means a lot to us and we look forward to welcoming you back to Howards Vauxhall Yeovil soon.

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