Professional and polite to deal with by phone emails in person Ryan and stephen sorted out my warranty and updates that I reported 3 weeks before warranty ended I was called back for warranty w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WOW. Rang Monday, picked up a Range Rover Velar— white with rose gold and black trim, higher spec! Jonny McQuitty— did not quit on me. All questions answered. Tolerated my continuous pho... See more
I took delivery of our Renault Austral in Ballymena. Carol was very informative. She explained all the finance options and car features clearly throughout the process. I would highly recommend her.... See more
Company replied
The man who sold us this car, first sold himself. I could tell right away he was a honest and helpful man. He didn't try to sell us the car he wanted to sell, as some salesmen do, rather he sold... See more
Company details
Written by the company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family owned motor retailer in Northern Ireland, offering new and used cars and vans, motability, vehicles for business from sister company Donnelly Fleet, and aftersales services to include service plans, parts, accessories and the Donnelly Group Accident Management Programme. Donnelly Group works with a range of manufacturer partners including Abarth, Alfa Romeo, Citroen, Dacia, Fiat, Fiat Professional, Honda, Jaguar, Land Rover, Mitsubishi, Peugeot, Renault, SEAT, Suzuki, Toyota, Vauxhall, Volkswagen and Volkswagen Commercial Vehicles, as well as offering a range of approved used vehicles of all makes and models from Donnelly Group Motorstore. With locations across Northern Ireland in Ballymena, Bangor, Belfast, Dungannon, Derry/Londonderry, Enniskillen, Mallusk. Donnelly Group can respond to customer needs quicker and with more convenience than anyone else.
Donnelly Group Northern Ireland
Written by the company
- Keeping the customer central to everything we do!
- Our attention to detail, good service, outstanding value and respect for all are just some of the qualities that instill trust within our customers who return to Donnelly Group year after year and generation after generation.
Reserve your choice online for £99*
Search our range of high quality vehicles online and you ou can instantly reserve your chosen vehicle.
Reservations valid for 48 hours, subject to clearance of funds*
Contact info
Head Office - 59 Moy Road, BT71 7DT, Dungannon, United Kingdom
- 028 8772 2887
- customer.relations@donnellygroup.co.uk
- donnellygroup.co.uk
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer is greeted with a welcome…
The customer is greeted with a welcome and friendly environment. The sales person takes you through your choice of vehicle. Once you have test driven the vehicles you want to compare, then you can make an informed decision on which jaguar or range rover to purchase. Which best suits your needs.
January 12, 2024
Reply from Donnelly Group
Hi Joan, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon.. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Well looked after by knowledgeable and…
Well looked after by knowledgeable and friendly Honda staff
January 18, 2024
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
The customer service we received from Mr Paddy Mcgee was 1st class from beginning to end.
Donnellys group Enniskillen have never failed us in professional care over many many years.
Mr P Mcgee is a credit to the company who genuinely cares.
January 9, 2024
Reply from Donnelly Group
Hi Trevor, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at VW Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi Thomas, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at VWCV Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi Michael, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Very smooth process
Dealt with Toyota Campsie. Oliver was very helpful and made the whole experience of changing my car seamless and smooth. Would definitely recommend and deal with them again.👌
January 10, 2024
Reply from Donnelly Group
Hi Tracey, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Toyota Eglinton We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Helpful and appreciated guide to the car
Jake was most helpful in explaining all the different things that could be achieved with the car. The test drive was not rushed and gave both of us the time to appreciate the car
January 9, 2024
Reply from Donnelly Group
Hi Cecil, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at VW Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
A very relaxed environment and nothing…
A very relaxed environment and nothing is too much trouble. Would definitely recommend to anyone.
January 10, 2024
Reply from Donnelly Group
Hi Olivia, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Vauxhall Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Fantastic Service as always.
January 18, 2024
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at VW Eglinton. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Great service Simon Mc was very helpful…
Great service Simon Mc was very helpful and the small problem was solved quickly.
January 5, 2024
Reply from Donnelly Group
Hi Philip, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Excellent sales member Donnelly Garage Enniskilleen
Excellent sales member gave me out standing service. Courteous, patient, informative and listened attentively to my requirements in choosing a new car. The chosen car was “ Tailor Made “ to my needs. Very satisfied with my car and would “Highly Recommend “ this Garage to my family and friends. MG 12 January 2024
December 12, 2023
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at VW Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Donnelly Group 5 Star company
Paddy Magee was an absolute gentleman to deal with. He helped us all the through the purchase, kept us up to date with delivery times and collection. He also gave us a courtesy follow up call after we had lifted the car to see was all ok, something most people don’t do nowadays. All together great service and we will definitely be using Donnellys again.
January 5, 2024
Reply from Donnelly Group
Hi Christina, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Peugeot Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
New car handover
Mr Magee done the handover very well and outlined in detail the various instruments in the new car. An excellent transition from Volkswagen to Peugeot.
January 3, 2024
Reply from Donnelly Group
Hi Pearl, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Peugeot Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi Debkumar, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
No hassle from start to finish with…
No hassle from start to finish with clear communication and timely updates
January 5, 2024
Reply from Donnelly Group
Hi Steven, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at VW Eglinton. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
nice service
January 10, 2024
Reply from Donnelly Group
Hi Keerthi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Amazing service from start to finish
Amazing service from start to finish. Very professional and friendly staff who made the process of buying my first car feel smooth and enjoyable. Overall a very positive experience.
January 3, 2024
Reply from Donnelly Group
Hi Niamh, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Toyota Eglinton. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Absolutely amazing staff couldn't have…
Absolutely amazing staff couldn't have done more
January 4, 2024
Reply from Donnelly Group
Hi Cathy, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Peugeot Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Friendly service throughout explained…
Friendly service throughout explained every thing great
January 3, 2024
Reply from Donnelly Group
Hi Tina, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Great service by Sales Executive…
Great service by Sales Executive Vytaras Jankus. He explained everything well and was totally Patient when I was unsure what I wanted.
Took me through the workings of the car before I left . Excellent service
January 10, 2024
Reply from Donnelly Group
Hi Anne, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Vauxhall Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.