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Review summary

Created with AI, based on recent reviews

Looking at 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their superior quality and purity, often noting significant positive health changes and trust in the ingredients. The customer service also receives high marks, with many people highlighting the team's responsiveness, helpfulness, and extensive knowledge. Reviewers frequently mention the efficiency of the shipping process and the overall positive experience with the company. However, some customers experienced issues with their orders, including incorrect items being sent or problems with subscription services and pricing discrepancies. A few people also noted inconsistencies with delivery times and occasional lost packages, particularly for international shipments.

What people talk about most

Product

People report positive experiences with product, often praising the high quality, purity, and effectiveness... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exceptional quality of the supplements,... See more

Customer service

Customers report positive experiences with customer service. Many reviewers praise the support team for being... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers report positive experiences with orders,... See more

Delivery service

Clients share positive opinions on delivery service, often praising the fast shipping and quick dispatch... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Complete trust in DoNotAge and their products. The science behind all the products are published and as I age im trying to delay losing fitness for as long as I can. These products supplement my cycli... See more

Company replied

Rated 5 out of 5 stars

This is the most amazing company. Their customer service is Excellent. I love the supplements and the staff!! I’m now taking several ingredients and feeling much much better. My cognitive function is... See more

Company replied

Rated 5 out of 5 stars

Excellent supplements, the most pure in the industry. They ship almost world wide and usually arrives within a week to 10 days. I've been ordering from DNA for close to three years. If you search for... See more

Company replied

Rated 5 out of 5 stars

I've been using DoNotAge supplements for about three years now. The guaranteed purity and keen prices along with ongoing research just keeps me coming back time after time , and now with health points... See more

Company replied


Company details

  1. Pharmaceutical Company
  2. Vitamin and Supplements Store

Written by the company

The most trusted name in age reversing supplements, including the highest quality NMN and trans-resveratrol on the market.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

547 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

Thank you, DoNotAge, for the wonderful support you have given me. You have got beautiful products and your Customer Service is outstanding.
Thank you again.
Lena

July 10, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your kind words and review Lena.

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

Effective Products and service!

DoNotAge not only makes effective, trustworthy products that work, they also have exceptional customer service! Thank you Paige and the rest of the DoNotAge team! Keep up the life changing work!

July 8, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your great review Tonya, we really appreciate this!

Kind Regards,

DoNotAge.org Support Team

Rated 1 out of 5 stars

Packaging is poor and may subject NMN to humidity rendering it useless

I know for sure that my nmn powder was exposed to humidity during shipping when temps were over 90F and over 90% humidity. There was no way to protect the powder in the very flimsy packaging and DNA customer service just blew off my concerns saying it was normal to have the powder be very sticky and staticky and fly all over the place when you open it. Now I no longer have the box that it came in so i need to find a box, pay for the returning shipping and i will only get a 50% refund within something like 20 -25 days. Also my socials have been flooded with DNA influencers that I do not trust. Most are just doing it for the freebries and its obvious. in my mind DNA went from a trusted company to a fast paced money grab being represented by clueless biohacking american social media morons

July 10, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

We're really sorry to hear this feedback, and our Support Team Manager has been in touch with you today via email to try and resolve this issue for you.

Kind Regards,

DoNotAge.org Support Team

Rated 1 out of 5 stars

Over-charged on the tax.

Over-charged on the tax by approximately $5.00. I addressed this previously, to no avail.

June 19, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your review Ralph, our Support Team have tried to look into this for you, however we cannot find an order from you using the name you have provided for this review.

May you get in touch with our Support Team at hello@donotage.org, and we will gladly look into this for you. As we would like to have this resolved for you.

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

Best quality products and support

I came to know about DoNotAge.org when I was looking for supplement compine D3,K2 and Magnesium, that have helped enhancing my health condition, and I discovered variety of products that made me excited about taking my health status to another promising level. In addition to the quality of the products, I have sensed and practiced the supportive and respectful attitude of the customers support team and I am so thankful to them.

July 1, 2025
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for sharing your feedback, we're really pleased to hear this!

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

Really Good

Really friendly, good and prompt customer service. Love that I can subscribe to an annual supply of supplements at a much reduced cost

July 10, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your great feedback!

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

Impressive Results – Feeling the Difference!…

I’ve been using this SIRT6 activator for a short time now, and I’m already noticing positive changes in my energy, focus, and overall vitality. I did my research on the benefits of SIRT6 activation for healthy aging and cellular repair, and I’m genuinely impressed with how this product is making me feel. No side effects, easy to take, and it gives me peace of mind knowing I’m supporting my longevity from the inside out. Highly recommend for anyone serious about proactive health and aging well!

July 11, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your review, we're really pleased to hear this!

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

I love the fast shipping

I love the fast shipping, I bought 2 of the collagen peptides, I’ve only been taking it for about a week and already see a difference, I came back today and bought more! I also bought the HA, I absolutely love these products 😊❤️

July 9, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your great feedback and review Lorna!

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

Excellent service

I contacted the company regarding ordering the wrong product prior to it being shipped out, and they quickly handled the matter.

July 5, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

We're really pleased to hear our Support Team handled this so well for you Ken!

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

THEY ARE THE BEST

THEY ARE THE BEST. You can trust them and offer a variety and quality that is not easy to find.

July 8, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your great review Margarita!

Kind Regards,

DoNotAge.org Support Team

Rated 2 out of 5 stars

Missing capsules & inconsisten quality

My order had missing capsules and some had empty capsules or broken capsule.

July 7, 2025
DoNotAge.org logo

Reply from DoNotAge.org

We are very sorry to hear this. Our Support Team have advised that they have been in touch with you today regarding this issue.

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

I don't own an independent laboratory…

I don't own an independent laboratory to test the supplements myself, but my research indicates that DNA supplements are indeed very high quality. They contain what they say they contain (not neccessarily the case with many other brands) and nothing else, i.e. no fillers.

I don't agree with the usefulness of all of them (e.g. imo the research does not support the use of high molecular weight hyaluronic acid over low molecular weight which is a lot cheaper) but there are many that are very useful.

I only had to contact customer service once and the responsiveness and helpfulness was impressive.

I am sure I will remain a loyal customer for many more years.

June 18, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your feedback and great review Birgit, we're really pleased to have you as a valued member!

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

Just Great!

July 5, 2025
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your kind review Ruben!

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

Outstanding Quality

Quality, commitment to good health and customer service are what makes DoNotAge (DNA) stand out amongst its peers. Products are pure and with no fillers. There is not doubt these are the reasons researchers use DNA products. Emails are responded promptly by DNA’s customer service team with relevant replies. Typically, orders are dispatched quickly and wait times for the product arrival are minimal. However, my most recent order somehow got lost in transit. Once notified, DNA apologized although it was no fault of theirs, and quickly reissued the order with it arriving in 3 days. I’m not sure what other company would have responded so swiftly. I’ve been using DNA’s products for a few years now, and will continue to do so. DNA is truly deserving of the 5 star rating.

July 3, 2025
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your great feedback Jon, we're so pleased our Support Team were able to assist you within a timely manner!

Kind Regards,

DoNotAge.org Support Team

Rated 3 out of 5 stars

Room for improvement

DNA should continue to work on its user friendliness. I also believe that DNA is serious about customer service. A tip would be to use the health points as a direct dollar discount or reward for just general purchases rather than a discount for a specific product. Easier all around and more efficient.

July 2, 2025
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for your feedback Timothy, may you provide our Support Team with some further information on this please at hello@donotage.org, so that we can assist you further?

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

I like the idea of the products and…

I like the idea of the products and science behind them along with the third party testing for purity.

July 1, 2025
DoNotAge.org logo

Reply from DoNotAge.org

Thank you David, we're really pleased to hear this feedback!

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

Quality supplements without fillers

DoNotAge has a few positive points going for it, based on my experience:
- quality supplements, with high purity and no fillers
- responsive and friendly support team. They clarify queries regarding ingredients, recommended storage, etc. as much as they can.
- global shipping

June 27, 2025
Unprompted review
DoNotAge.org logo

Reply from DoNotAge.org

We really appreciate your review, we're really pleased to hear this great feedback!

Kind Regards,

DoNotAge.org Support Team

Rated 5 out of 5 stars

Can't buy better

Great company!

July 4, 2025
DoNotAge.org logo

Reply from DoNotAge.org

Thank you for the great feedback Mark!

Kind Regards,

DoNotAge.org Support Team

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