DoNotPay Reviews 381

I really loved Donotpay at first I told everyone I knew about it. Even though it wasn't very user friendly to some extent.. it does have a ton of things it can do for you. The problem I have is all of the sudden now they have a premium option which costs an additional 45.00. I paid the 36.00 for the same options now the price goes up? Really not fair to have me pay for certain things that are all of the sudden now premium. Hopefully you don't lose a lot of customers due to this. People are already strapped for cash and the whole purpose of donotpay was to help us out, not keep upping the price. Seems to be turning into more of a scam than anything. Very upset because I use to love it. Now I feel ripped off.

DoNotPay -says do not pay Anyone but they are asking everyone to pay them . I want them to show me a way not to pay them.

You basically pay $40 to get access to a bunch of requests for you to pay more to unlock all the features. It's a scam.

Great premise. Poor execution

“Impossible to completely” when I gave everything they needed, it should’ve been an easy case as my case was something being falsely delivered and paid for.

Completely Unhelpful. Didn't cancel the the thing I paid them to get out of, and now I can't even log in again to see why without giving my bank information again. Definitely a scam.

Nope. Nope. & Nope. This company is the antithesis of their name & business model. I’ve been charged for over a year, oddly I recall downloading the app as a trial originally when I lost my job in December, 2018 for assistance if needed. I was unfamiliar with navigating the unemployment system. So, shrugging off $3 here & there, I started noticing my info being subject to a data breach & compromised. There’s no history of my app “purchase” or download I should say, that I can view from the time I purchased my phone. I simply Googled: donotpay scam & here I am. I’ve disputed 2 charges I was allotted by my bank, yay, $6 to about $72.
I have zero confidence in a reply to my support@donotpay emails, nor any reply I get from this review.
Fake! Fake! Fake!
Just hoping another person doesn’t fall victim to this fraudulent company and/or victim of identity fraud/compromised info.
Be well people. Be safe.

Scam company, almost all the 5* reviews are bought/fake. You have to automatically enter your payment (mainly bank) information before you can do anything on the site. Then regardless of what you choose they'll charge you. It's a scam to get you paying $36 a month regardless of what you do and they'll never let you cancel it unless you basically get rid of your bank account.

I was pretty upset when I was charged $35 after linking my debit card, but when I wanted to cancel the service it was painless and I got a refund, so I'm happy. great customer service, just don't like the fee they charge with a pretty small disclaimer mentioning the charge.

I joined to try the Burner Phone service they provide to join Tinder. It didn't work at all. Also I didn't choose the annual subscription choice when joining, I chose the second option which takes your credit card details but has a fee figure of $0.00. They automatically charged my card $36.00 then without my consent. I didn't order anything costing $36,they didn't even send a receipt/invoice/purchase email.

they do not let you sign in unless you give bank details yet somehow debiting your bank account 40 a month; for nothing.

Received modest ($175) Arizona Unclaimed Property payment as advertised. The state did take 90 days to review and approve the claim, but that is the state's process - not DoNotPay. Found money is found money!

WHAT A SCAM!!! This app showed up when I was trying to dispute a charge with my bank. My thinking was great here is an app to help me. Needless to say it didn't help and I woke up to a 36 dollar charge in my bank the next morning. I sent a polite email and have not gotten any response. Do yourself a favor and don't get tricked like me.

I signed up based on DoNotPay's representations that their burner phone would work for phone verification with Venmo. It didn't.

charged twice. scam company! I want all my refunds! Don't need the stupid subscription! Refund both of my charges!

I’ve used DoNotPay several times. All with excellent results. Always answered my e-mails promptly. I highly recommend this company.

Sadly this is a scam. They offer to mail letters on your behalf. I have generated many. However, after a month, not one of them has been mailed out.

I was honestly very excited to try to use their services. I signed up with them and paid the fee and everything was working great but later on that same day when I tried to log in It wasn't working and it made me sign up again. The website wants me to pay again. So I don't know what happened to my account and why I can't access it, but my subscription gave me about 1 hour of service.

This app is a scam. It's called "DoNotPay" but it charges you $36. All I did was signup and I woke up to an overdraft because "DoNotPay" is trying to make me pay $36. I am fuming in anger. I messaged their support with my complaint but haven't heard back. I am calling my bank to report fraud first thing in the morning.

Business model of Satan right here. You people are going to hell.