I lost my ring at the Stanford Ranch Quick Quack in Rocklin. Went in to talk to the staff and they took my info and gave me a time frame of when the washers, dryers and vacuum catch would be checked.... See more
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I lost my ring at the Stanford Ranch Quick Quack in Rocklin. Went in to talk to the staff and they took my info and gave me a time frame of when the washers, dryers and vacuum catch would be checked.... See more
Company replied
So if you look at my last review they say someone will call me . Third time and NO ONE wants to speak to a customer. They will respond to please send us an emai at socialmediadontdrivedirty.com and th... See more
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I joined Quick Quack carwash immediately after purchasing new RAVE 4 expecting a simple, safe cleaning, to keep our car looking new. But after 6 months of using Quick Quack we noticed multiple scrat... See more
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I’ve been to WW White location several times and each time I go I have to purchase a membership again because they can’t find my membership or says I only purchased a single wash. This carwash is a ri... See more
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I've been a member of Quick Quack for many years, at first when they opened, they were an awesome car wash, amazing experience. Lately, they don't really cut it, my car never leaves their wash clean. Today, I dropped the kids at school and thought I'd wash the snow off my car. However, I didn't realize I needed to update my credit card on file and I didn't have my purse on me. The attendant, would not let me through the wash, he refused service to me and was quite rude about it. This was at the Highland location off Timp, rude little blonde boy was the only person that I could see working. Instead of actually using customer service skills, and reminding me that I could go into the app and update my card, he made me turn around and leave. LOL, really? There isn't a shortage of car washes here in Utah, and you can better believe I will NOT be frequenting this business ever again. I've canceled my 3 car monthly membership and will happily pay someone else :)

Reply from Quick Quack Car Wash
And there on October 15th when a bunch of tree sap landed on my car. I only hand wash my car.
I went to the Rocklin location. They guy charged me $37.99 for a “deluxe”
Wash.
To my surprise a month later I got charged another $37.99 for my “subscription. What a shady operation!
After going back and forth over 4 emails they refused to refund me. Avoid this scam of a car wash.

Reply from Quick Quack Car Wash
STAY AWAY if your car is more than 5 years old. I've been a customer for years. I recently went through their wash and the front wiper arm was damaged. The staff recognized the issue and an incident report was filed. The claim was rejected due to my car being more than 5 years old. They're lost a loyal customer due to this horrible customer service experience.

Reply from Quick Quack Car Wash
I just discovered on my credit card bill that I was being charged double cost on my Quick Quack bill since June. In June I went to Quick Quack for a ONE TIME car wash on a car that I usually don't drive. I learned from their Customer Service that I must have added that car to my account. I did not. She looked up that June was the only time I had that car in. The frustrating part is that the only thing Quick Quack would do is apply credit to my next months bill, and I was out of luck the other 5 months I was billed. Such a big corporation and they wouldn't make it right.

Reply from Quick Quack Car Wash
This company is shady AF. For about a year I was paying for their premium car wash “experience” $35/mo . Finally, I realized that I don’t use it enough to make it worth my while. I cancelled online and they popped up with a free month . I accepted. Why not. Well, I got charged again a month later. So I called to complain and get my money back and they said “ when you accepted the free month, it automatically charges you again after that free month and since you accepted it, I can’t give you your money back.” It must have been the tiniest print because I never saw that. I never used it and it’s only the second day of the month. I just find it terrible service for any company to trick someone who is cancelling into continuing a membership. Super shady. Horrible business practice. Not to mention, my car was never clean the first time through and left permanent streaks on my new car.

Reply from Quick Quack Car Wash
I joined Quick Quack carwash immediately after purchasing new RAVE 4 expecting a simple, safe cleaning, to keep our car looking new. But after 6 months of using Quick Quack we noticed multiple scratches on the top and sides of the roof both sides. The damage was not noticeable immediately after first wash but after 6 months of washing the marks are clearly visible. It is a new car and there is no other way it could have gotten identical scratches on both sides of the roof.
I cannot recommend this place and strongly suggest going elsewhere if you care about your car’s finish.

Reply from Quick Quack Car Wash
The service and the staff one person on site comes to me if I need assistance o any help that’s what I call pro services thanks to Prince on 4012 S Cooper st in Arlington Tx

Reply from Quick Quack Car Wash
Went to Oak Harbor car wash in September for a $14 wash. Just noticed I have a charge for $41.41 for November, looked at October and another $41.41 charged to my debit card. I do NOT have an account! I did not ask for a monthly subscription! They are charging to my card without authorization. Will be calling in the morning or might be heading there to dispute the charges with staff. If unsuccessful there and if I can't get resolution, I'll have to cancel the card and eat the loss. Criminal.
Follow-up:Subsequently I went to the carwash and spoke to the area general manager. He could scan my card with the pad and found the subscription with a name, email and plate. None of which I knew. When I called customer care, they could look up my license plate to see that I had a September charge, which was me, but no record of the other 2 charges. They said they could not lookup my card as I didn't have an email address tied to a subscription. Also, the GM said there were other inactive subscriptions with different license plates tied to my card. But no other charges that I found. Card was cancelled, bank fraud department is investigating, I should get my money back.
I can't think of any other way my card was compromised. Is it possible that someone inside got my information? I have no other charges that were not me. My bank is investigating. Changed to 3 stars for the assistance, but, although speculating, their billing/charge system might be needing might need scrutinizing.

Reply from Quick Quack Car Wash
Indianschool Rd location a young man who works there named Carlos always puts a smile on my face and brightens my day.

Reply from Quick Quack Car Wash
It’s really unfortunate to see some of these reviews but I did have a really great experience at all the locations have been to so far. In fact the reason for my review is because of how great my most recent experience was. My car always comes out clean, smells good, and the convenience of the vacuums in the towels is always great. They seem to be expanding quite feverishly in Texas, and maybe with that comes some growing pains but all my interactions have been five stars

Reply from Quick Quack Car Wash
I typically really like Quick Quack and I have a membership. I use several locations. Today in Yucca Valley, CA. Everything seemed OK, carwash was fine. The towels to dry off the cars used to be dry but now they are damp, but still dry the car off. My big complaint today was the towels smelled like a filthy kitchen sponge. I didn't notice until I got back in my car and realized the smell had transferred to my hands. I had a two hour drive ahead of me, now with super stinky hands. I've been a loyal customer for over a year, but if this happens again, I'll be done, totally gross. Wish they would go back to drying them but if not, at least make sure they don't stink.

Reply from Quick Quack Car Wash
Just when I think QQ has it's act together, they surprise me with less than stellar service! Once again, the young man who guided me into the wash was just too darn lazy to pre-spray my entire front windshield and he never moved to even attempt to pre-spray my rear window, which is a must with an SUV. So, Iwasted their time, energy and supplies by immediately driving through a second time, hoping the wash would clean my front and rear windows. Wondering where management is during the day? I hve never seen anyone who appears to be supervising the workers. Don't get me wrong. Some of the youngsters who work there are excellent, but every once in a while a lazy kid couldn't care less about customer service. Management, where are you?

Reply from Quick Quack Car Wash
I love them! I've been going here to Quick Quack Car Wash since '06 I believe they also had a different name at first it's been so long. This is the only car wash I've trusted on my vehicles for years. Acura, BMW, JEEP, NISSAN etc. Lately there is one that the vacuums always suck! But they are kind of in the ghetto area. People always breaking it. UGH! I love their concept of recycled water. If you want to cancel just have your card stopped. Once charged, how can you expect a refund?

Reply from Quick Quack Car Wash
Took my 2020 Chevy Blazer through the Brentwood, CA location Friday 8/1/2025 at about 6:40pm and the car wash smacked my driver's side mirror so hard that it broke the internals that hold the glass in place (the part used for adjusting the mirror). The car sent into the wash behind me was so close I couldn't use the air dryer, since I didn't have any towels I drove home (about 5 minutes away) to dry my car. As I was pulling away I noticed that my mirror was jammed forward and so popped it back in place before pulling out onto Sand Creek Road. When I looked at my mirror all I could see was the sky. I used my mirror controls on the door set it back to where it should have been.
When I parked in my driveway I spent about 5 minutes toweling off the water, I had left my driverside door open during this time, when I was finished and closed my door the mirror fell out, only being held in by the wiring for the turn signal and impact side markers.
The manager is claiming the damage did not occur due to the car wash even though he stated that you can see on their videos that the machines hit my side mirror so hard it forced the mirror all the way forward. The manager is denying any responsible because I left the property before realizing that the impact had caused significant damage stating that all damage claims are automatically denied if you don't notice the damage immediately on their property before leaving.
The manager refused to give me the regional manager's name or contact information and said that it's against at their policy to provide any of that information to customers. He admits to seeing video of the car wash striking my mirror hard enough to force it forward and stated that this happens all the time and never breaks the glass or internals. He accused me of changing my story about the series of events, rewording what I said to make it sound like I had been touching the glass when it broke. He strongly insinuation that I broke the mirror myself within those 10 minutes after exiting the car wash. Even after showing him the video of me pulling into my driveway, drying off my car and the assembly falling apart when I closed the door for the first time. I showed him time stamped photos of the damage (before I realized it was actually broken) taken in the parking lot before leaving.

Reply from Quick Quack Car Wash
Horrible customer service! After being a long time customer, I will be switching to Judge's Car Wash!

Reply from Quick Quack Car Wash
Quick quack was double billing me for months and wouldn't refund the money. Bad customer relations and service. Bad company. I dropped my account after they stole $100 from me!
Your staff did not delete my prior car. Your mistake not mine. The fraud occurred when the next Hertz customer decided to take advantage of the non-removal of the car by your staff to get "free" car washes using a rental car that was removed when I added the new one. Your staff is too limited by license plates to make proper adjustments. You do not care about your customers per all the poor reviews here. My advice. STAY AWAY FROM QUICK QUACK!!!

Reply from Quick Quack Car Wash
Been going there for a while with a membership. Other than sometimes leaves soap on the car after the wash lately the wash conveyor did not push my car all the way out at the end. No signal, green light, was given to put the car in drive and the vehicle behind me bumped into the rear of my car. I finally put the car in drive and drove out.
The person behind me and I both waited to put in a claim as the same thing happened to him. We basically just wanted to notify the company of the problem.
After a few weeks they sent an email stating "insufficient details" and that was that.
A friend of mine also had the same problem at a different Quick Quack with the same end result.
Today the problem happened again but I quickly put the car in drive to get out.

Reply from Quick Quack Car Wash
Very bad experience. They sold me the first month with no wash limit for $9.00 and the second month for $60.00. This is a rip-off. They don't tell you, they just take it from you.

Reply from Quick Quack Car Wash
I bought a membership from Quick Quack Car Wash and they wanted to charge me 12.99, I believe, a month. However I kept emailing and calling them to cancel my membership to no answer. They kept taking money from my account. Recently, I locked my account and they still stole my money. I also noticed whenever I wash my car the dryers at the end of the car cash never blow dry properly. I also didn't know that your membership is for one car only and you have to buy a " separate " membership to even Wash your other cash . Apparently I changed my license 2 times already. My new car was suppose to be washed , then my membership was changed to the old car, then my new car. They refused to wash my old one and I was forced to drive away in embarassment.

Reply from Quick Quack Car Wash
Horrible car wash facility. Went through the automated car wash and my car is still dirty. The air dryer didn't work worth a damn either.
I will never use this business again even if they gave me a free membership. That is how bad my first experience was.

Reply from Quick Quack Car Wash
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