Somewhat skeptical to begin with I can only say how pleased I was with the experience.Customer service was excellent and fast. I was kept up to date with texts and was pleased to accept their offer.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy service
Quick and easy service
Sent text on Monday for returns package, received and returned with items to he valued
Offer received Thursday afternoon (more than expected) and money in my account by the Friday
My items were literally destroyed when returned
I was really hopeful that this company, with adverts on the radio and all, it would be believable and trustworthy. Far from imagining what was about to happen.
Initially I followed the procedure and ask for the free pack to send the items. After receiving it, I send my 7 items knowing they were not of great value but just to see if the system works really and how much could they offer for them. In my opinion those items, all as good as new, could worth around £40 all together.
About 10 days after sending the items I received a message referring that some items were damaged and they would have to be returned. Another week later I finally received the parcel with my items in it, clearly battered and destroyed. I was shocked when I opened the parcel. Everything in pieces inside and some larger items were totally banged. Even some small items inside were broken in half as if something very heavy hit them.
We can always tell when the damage is done by faulty packaging but, this time I could clearly see, judging by the condition of the items, that they were clearly thrown somewhere and battered with a hammer or something similar.
It's as if the items of no interest to them are then damaged on purpose with the excuse that the damage was caused by transport.
I send them a message about this and, about a week later I got a reply that states: "Thank you for recently sending your items to us. Your enquiry is now closed. If you require a further pack at any time, please let us know. Thanks again."
For me this is very disrespectful and says everything about the company.
Delivered on all promises made
Delivered on all promises made
Great service and very pleased with offer
Will definitely use again
What a great service from start to…
What a great service from start to finish
Great service so quick and easy to use
Great service so quick and easy to receive your money the same day as your offer. Used the service twice now and would recommend to others with confidence thank you
.
DONT TRUST THIS COMPANY!! READ4DETAILS OF MY EXPERIENCE!
1_So I'm flying to Asia in 10 days & hears the advert on the Radio to pack in UNWANTED items into a Royal mail bag and get PAID ob the SAME DAY! Or if I don't ACCEPT just phone up and "Reject the OFFER" & don't sit on it will "RETURN my Items FREE of CHARGE!
2_Sounds good right?
3_Parcels up my 512GB tablet STILL in the BOX,with the FILM screen STILL on the FRONT that's how NEW this 512GB tablet WAS!
4_I received a TXT 3DAYS after the TRACKING number actually RECEIVED this 512GB tablet BNIB and guess what the TXT SAID:
5_Hi thank you for sending your items and dont sit on it would like to:
"OFFER you £5.10P!!! Boooo!!!!
6_That was 512GB tablet BNIB and this company do NOT answer their phone's AFTER 3DAYS!!! Leave a VM, I was OBVIOUSLY going to Decline the MEASLY £5.10P offer and:
7_NO 1 would ANSWER the PHONE and I'm going to ASIA Shortly now, I just EMAILED 📧 the COMPANY as LAST RESORT & they DIDN'T even RESPOND with TRACKING from ROYAL MAIL!!!
8_CHAP _CHAP the DOOR goes and it was actually a CHEAP delivery Company!! A with my 512GB tablet BNIB which I'm now going to sell on Ebay for @ LEAST £60_£100odd! At LEAST I'll not GET CONNED!!!
7_This company just PREY on VULNERABLE people whom are DESPERATE for the MONEY! In the HOPE that your REALLY NEEDING the MONEY, so that THEY THEMSELVES can PROFITEER from the VULNERABLE person they've just treated with such DISPRESPECT& CLEARLY BLANKED the phone Lines in the HOPE that this person ACCEPTS that "MEASLY OFFER of £5.10P for something worth £60_£100 at the very LEAST!!
Bad company!
Operates TERRIBLY in HOPE that you shall be in the vulnerable enough POSITION to ACCEPT there MEASLY offer, which in my case August #2025 was a
"FRACTION of the tablets True value!!!!"
I shall absolutely NEVER, EVER use this COMPANY EVER again!!!!
Ebay for me all the WAY with 0,SELLING fees!
Sent my items but offer was not acceptable
Sent my items but offer was not satisfactory. I have asked for items to be returned several times. Nothing received yet. Not very happy. Waiting for a reply since 1st August
Posted some unwanted/broken jewellery…
Posted some unwanted/broken jewellery and some old watches i didn't wear anymore.
2 days later had a call with a valuation which I accepted and payment was in my account 5 minutes after the call.
Great service from start to finish.
All good very efficient paid money in…
All good very efficient paid money in bank next day would use again
Simple and effective
Simple process to follow. Prompt response (within 48 hrs), and payment made. Overall, a really pleasant way of disposing of surplus valuables.
Absolute waste of time!
Getting the pack was great and quick but then it all went downhill. Did not hear anything for 10 days and then picked up some random phone call at home. It was a text message rather than a person or voicemail! Couldn't understand it. Then I suddenly had a delivery and it was my items sent back without even being opened. What a waste of time and effort. Pointless company, do not use!!
Very informative and easy to use nitial pack
Very informative initial pack. I hadn't done this before and didn't know what an exhaustive range of items that could be included. Everything I needed was in the information pack and it was easy to send off via my local post office. Within 3 days I received the phone call with my offer, I was able to discuss aspects with the very helpful caller and literally minutes later the agreed proceeds were in my bank account.
Fast service
Posted on the Saturday got a call on the Monday with an offer and it was put straight in my bank account no waiting for it to arrive
No return of items and ghosting
More than 2 weeks since I declined and offer made by Dont Sit On It for a box full of items, and promises made to return the items, I haven't received the return and no response from sending multiple message and attempts to contact the call centre.
Don’t do it!!!
If there was a minus score i would select that!
The offer to me was appalling, so I requested my items to be returned. Unfortunately I got somebody else’s, with their personal information so a data breach thrown in. They don’t know where my data or belongings are, and nobody was ‘in the office on a Friday’ to address the problem, which is also worrying. Save yourself the worry of them loosing not only your things but not protecting personal information and avoid at all cost… Watchdog here I come!!!
It is what it is..
I was very happy to have such a fast efficient service but rather disappointed at the low payment for what I sent.
Great service and fair prices
After a mix up with my first package to this company things got sorted relatively quickly and I felt confident enough to order a second selling pack. The price offered for my goods seemed fair and once I accepted the offer the money was in my account promptly with no fuss, I found don’t sit on it to be a good organisation to deal with and have no hesitation in recommending them.
Impressed
I heard an advert on the radio about Don’t Sit On It and thought I’d give the company a try. I had some old cameras sitting in the cupboard that were gathering dust, so posted them to Don’t Sit On It. The following day, I received my offer, which I accepted, and the money was in my account immediately.
I am very impressed with this company and will certainly use them again.
Shame there's not less than a 1-star
Shame there's not less than a 1-star
Sent info pack and instructions prompt and keen with follow up emails/texts!
I sent a few items first to "test the system"
I had post office receipt so knew items had been signed for
Did not receive a call/offer as promised straight away
When i did chase a valuation it was £1 - yes £1 for 1 gold bracelet, 1 plated bracelet , silver spoon and a collectable coin! Naturally i asked for them to be returned
must cost them more in postage and admin than it's worth?? Will not be using again
Beware! Will try and give you as little as possible!
So the good points:
Quick to receive pack to send items off
Polite & helpful interactions over text with staff
The bad points:
Initially offering ridiculously low offers, I had two 18 carat white gold and diamond rings and one 9 carat white gold ring with diamonds. They offered £159!
They then upped this offer saying they could replenish & resell the items and offered me £263.
I refused this offer and asked for the items to be returned, which they were and I was pleased to see they were packaged well.
I took my rings to a local company who checked the rings and instantly offered me £425, nearly triple the first offer!
He put my offer figures into the computer and told me the percentage value that don’t sit on it were getting and what I was getting:
First offer - 70% them, 30% me
Second offer - 50% them, 50% me
His offer - 10% him, 90% me
I wouldn’t recommend don’t sit on it/text gold!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








