Dooprime brother, in connivance with scammers, joins our account in his IB, gives wrong signals, washes the account due to which our capital gets exhausted, say something in the group but leave the gr... See more
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See what reviewers are saying
Dear D Prime Support Team, I am writing regarding my pending deposit issue which has still not been resolved. My Details: Name: Irfan Mohammed Rafeeq Client ID: 1277... See more
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Trading on Doo Prime has been solid so far, particularly for Forex. The flexibility in leverage has allowed me to take calculated risks without overexposing my account. It would be great if they added... See more
Company replied
The educational tools provided by Doo Prime have really helped me sharpen my trading skills. I've learned so much, and the platform's user-friendly design has made the learning process enjoyable.
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Company details
About D Prime
Written by the company
Welcome to D Prime
D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.
Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.
Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
- Access to 10,000+ Products: Forex, Stocks, Futures, Precious Metals, Commodities and Stock Indices
- Low spreads from 0.01 pips
- Max leverage 1:1000
- Dedicated support available 24/7
- Multiple funding options
- Flexible account types
- Ultra-low latency
Visit dooprime.com
Contact info
Govant Building, Po Box 1276, Port Vila, Vanuatu
- en.support@dooprime.com
- dooprime.com
Breach of guidelines
The mobile app works fine
The mobile app works fine, but it feels a bit outdated. I’d love to see a more modern design, especially for trading on the go.
May 14, 2025
Unprompted review
Reply from D Prime
Dear Elias Owen,
Hope you are doing well.
We’re glad to know the mobile app is functioning well for you. Your feedback regarding the app's design is appreciated, and we understand the importance of a modern, user-friendly interface—especially for trading on the go. Please be assured that your input will be shared with the relevant team as we continue to improve our platform.
If you have any specific suggestions in mind, feel free to reach out to us directly.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
Serious Fraud by Doo Prime – Unauthorized Trades & Fabricated Documents
A serious misconduct by Doo Prime that wiped my trading account without my knowledge or consent.
On April 22 at 23:45 server time, shortly after Doo Prime temporarily locked their trading platform for a few minutes as they often do, multiple suspicious positions were opened in my account. All of them were large SELL positions, opened with high volume, no stop loss or take profit, and without any request or confirmation by me.
I did not execute these trades manually nor through any expert advisor. These positions were likely opened by Doo Prime’s own internal systems, potentially through unauthorized connection to their copy trading or VPS system, as evidenced by a VPS-related message that appeared in my MetaTrader log.
Within minutes, all 16 positions were closed in heavy loss and my entire account was wiped. The closing of these trades does not appear in my official MetaTrader log file, which confirms they were not closed through a standard trading mechanism. It appears they were force-closed internally, bypassing normal user-side execution.
I contacted Doo Prime immediately. After long delays, they only sent two types of documents:
1. A partial MetaTrader log file that shows only 4 positions (positions 2 to 5), with the first position and its VPS message deliberately excluded. Also, the log is partially locked – the request/confirm sections are locked and cannot reveal the real IP or trigger origin.
2. An Excel-style table showing 16 positions, but clearly not from MetaTrader. All rows show the same KB code and same IP 1515164, which is not possible in real MT5 logs where KBs and IPs are dynamic. One of these positions (ID 134445700) appears in both documents but has different KB codes in each – further proof the documents are fabricated.
Doo Prime initially acknowledged the VPS and claimed to be reviewing the issue. Later, they stopped responding entirely and failed to provide any full, original log from MetaTrader despite multiple follow-ups. It has now been over 60 days with no clear answer.
I have contacted regulators, but most of the licenses Doo Prime claims (e.g. Mauritius, Seychelles, Vanuatu) are either inactive, falsely attributed, or not willing to take any responsibility – which raises serious concerns about the legitimacy of their regulatory structure.
This case may not be isolated. It is very possible that other clients have been affected by similar practices without realizing it. I strongly urge others to check their logs and seek clarification when suspicious behavior occurs.
All evidence clearly shows that the documents provided by Doo Prime are not from MetaTrader, are low-quality, altered, and manually constructed. Their behavior is extremely unprofessional and potentially fraudulent.
My full account was wiped without any valid explanation, and Doo Prime has refused to send transparent and original documentation. This should not happen at any serious broker.
UPDATE after reply from Doo Prime:
I received a generic reply telling me to contact en.support However, I had already been emailing that address since May 9, and never received a meaningful response. I have already sent full documentation (including MetaTrader logs and proof of unauthorized VPS activity) to their compliance team. If they are serious, they already have everything needed to resolve the case.
This kind of redirection without proper investigation only shows how they are trying to delay or ignore real client complaints.
March 26, 2025
Unprompted review
Reply from D Prime
Dear shirin izadi,
Hope you are doing well.
Thank you for sharing your concerns. We take such matters seriously and assure you that our team will investigate this thoroughly. For further assistance and a detailed review, please contact us directly at en.support@dooprime.com.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
I crated an account with doo prime…
I crated an account with doo prime broker and start trading after 2,3 withdrawals in Friday i took GOLD buy trades with proper TAKE PROFIT AND STOPLOSS in Monday my TAKE PROFITS hits and after 4 hrs i got an email that my trades are under review so i can only submit a withdrawal request up to my initial deposit,i replied them via email and after a few minutes my funds wiped out from my MT4 and webportal from Monday to till now i sent them alot of email and daily i am asking to their live support where are my funds but they are not responding my account manager is also saying that she has no update so for me the broker is scam and they only theft client money.I saw alot of negative review here about doo prime and in all people are saying the same story.
STAY AWAY FROM THIS BROKER..THEY ARE HOLDING CLIENTS PAYMENT....SCAM BROKER
June 16, 2025
Reply from D Prime
Dear Mohammad,
Hope you are doing well.
Thank you for bringing this to our attention. Please know that at Doo Prime, we take all client concerns very seriously and strive to ensure transparent and fair-trading practices. Please be assured that we take your feedback seriously and our team will review your case thoroughly. For further support, kindly contact us at en.support@dooprime.com so we can assist you directly and promptly.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The variety of instruments is great
The variety of instruments is great, but I’d love to see more customizable trading indicators for technical analysis.
February 7, 2025
Unprompted review
Reply from D Prime
Dear Meadow Megan,
Hope you are doing well.
Thank you for your feedback. We're glad to hear you enjoy the variety of instruments available on our platform. Your suggestion regarding customizable trading indicators is appreciated and has been noted for further enhancement. We continuously work on improving the platform to better serve our clients’ trading needs.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime.
I like the variety of instruments…
I like the variety of instruments available, but the customer service could be quicker during peak hours. Sometimes I feel like there's a delay when I need help.
June 15, 2024
Unprompted review
Reply from D Prime
Dear Valerie Jameson,
Hope you are doing well.
We’re pleased to hear that you enjoy the variety of instruments available on our platform. Your feedback regarding our customer service response time during peak hours is greatly appreciated. Please be assured that we are continuously working to enhance our service quality to better support your experience.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
One of the worst forex broker very hard…
One of the worst forex broker very hard to use as thier feature is not user friendly mobile app not available and even not connect to mt5 just they are promoting scam games through forex mentors and youtubers
June 8, 2025
Unprompted review
Reply from D Prime
Dear Ecommerce Byhuzaifa,
Hope you are doing well.
Thank you for sharing your thoughts. We always aim to improve our services and would appreciate the opportunity to better understand your experience. Please feel free to contact us directly so we can look into the matter further.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
DOO prime, Dubai Office.
DOO prime, in Dubai, is a fraudulent company, employing salespeople to use hard core sales techniques to chase clients to invest money in their platform DOO Prime, and then defrauds them, showing a loss in profits by demonstrating a few trades on their own platform.
The whole setup including a big office and Sports sponsorships is all very impressive but designed to deceive unwary investors, to give an impression of professionalism, though they are actually just swindlers.
I invested US$5,000.00, though they were insisting on an investment of at least US$10,000.00.
One of their sales person had promised to manage the account and generate profits. This person placed a few trades on the platform in Gold and showed the whole amount as a loss, within five days.
The account stands at 0.00 now.
Now they want me to invest more money, to recover the lost amount.
THE CUSTOMER SERVICE, BASED IN INDIA, CONTACTED ME PROMISING TO RESOLVE THE ISSUE, AFTER I POSTED THIS REVIEW AND INITIALLY DID RESPOND BACK BUT THEN WENT SILENT AND IS NOT RESPONDING.
May 14, 2025
Unprompted review
Reply from D Prime
Dear Ahmad Pervez,
Hope you are doing well.
Thank you for your feedback. We take all comments seriously and appreciate you bringing this to our attention. We strive to maintain the highest standards of integrity and professionalism.
To allow us to investigate your concerns properly and offer appropriate support, we kindly request that you share more details with us through our official support channels.
Contact Information:
Email: en.support@dooprime.com
For immediate assistance, you may also reach us by phone:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you for your cooperation. We look forward to assisting you further.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The platform is fairly decent overall
The platform is fairly decent overall, but I feel it could improve by offering more customization options for charts and indicators. As an advanced trader, I need greater flexibility to tailor my trading setup to fit my strategies more effectively.
April 30, 2025
Unprompted review
Reply from D Prime
Dear Kira Götte,
Hope you are doing well.
Thank you for sharing your feedback. We're glad to hear that you're generally satisfied with the platform. We truly value insights from experienced traders like yourself, and we’ll definitely take your suggestion about enhanced chart and indicator customization into consideration as we continue improving our services.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The platform's features are great
The platform's features are great, but the design could be more modern. It feels a bit outdated, and a fresh look could make the experience even better.
February 7, 2025
Unprompted review
Reply from D Prime
Dear Andrew Macallum,
Hope you are doing well.
Thank you for taking the time to share your feedback. We're glad to hear you enjoy the platform's features. Your thoughts regarding the design are valuable, and we will definitely take them into consideration as we continue to improve the overall user experience.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The mobile app needs some improvement
The mobile app needs some improvement. It’s not as responsive as the desktop platform, and some features are a bit harder to access on mobile.
May 11, 2024
Unprompted review
Reply from D Prime
Dear Angela Rhodes,
Hope you are doing well.
Thank you for your feedback. We appreciate your opinion regarding the mobile app and will pass your comments to our development team for review. Your suggestions help us enhance the user experience across all platforms.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The platform is solid
The platform is solid, but I think the market analysis tools could use more depth. More detailed reports would really help traders like me make more informed decisions.
September 11, 2024
Unprompted review
Reply from D Prime
Dear Kaitlyn Tuney,
Hope you are doing well.
We truly appreciate your feedback. We're glad to know you're satisfied with the platform's stability. Your suggestion regarding more in-depth market analysis tools is valuable, and we’ll be sure to pass it on to the relevant team for consideration.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
No "Ultra Low Latency"
DP claims ultra low latency on their site as low as 50ms. Since start their execution time was above 100ms at a 9ms ping on metaquotes. My account manager was very diligent on trying to help me fix this but their infraestructure or real doing business doesnt work has they never can fullfill the 50ms of execution. Even worst after 2-3 weeks trading above 100ms they even climbed to +200ms. Their copy trading also have a lot of latency. After that then they request $50k for a fix api to warrante that 50ms or below execution time.
April 28, 2025
Unprompted review
Reply from D Prime
Dear Jesus Fadul Castro,
Hope you are doing well.
Thank you for taking the time to share your thoughts. We understand your concerns and appreciate the details you've shared regarding your experience. At Doo Prime, we continuously strive to enhance our service standards and remain committed to providing consistent support for our valued clients.
We have taken note of your feedback and will ensure that the appropriate teams review the matter further. Should you require assistance or wish to explore available solutions tailored to your needs, our team is here to support you.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
I did face some delays when withdrawing…
I did face some delays when withdrawing funds, which was frustrating. Customer service did resolve the issue, but it’s definitely something they could improve on in the future.
August 8, 2024
Unprompted review
Reply from D Prime
Dear Violet Lauren,
Hope you are doing well.
Thank you for your honest feedback. We apologize for the inconvenience caused by the withdrawal delays and appreciate your patience while the issue was being resolved. Your experience has been noted, and we will continue working to improve our processes to ensure smoother and faster transactions moving forward.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The range of products available on doo…
The range of products available on doo prime is truly unbeatable. I can effortlessly flip between Forex, commodities, and indices without missing a beat, which is a huge advantage for me as a trader. The platform allows me to seamlessly transition from one asset class to another, making it incredibly efficient for me to diversify my trades and take advantage of different market conditions. This flexibility has drastically improved my overall trading strategy, enabling me to react to opportunities as they arise, no matter what market they’re in. What I especially appreciate is how dooprime has managed to create a platform where everything is so well-integrated. There’s no lag or delay when switching between different products, and all the tools I need are readily available. It’s completely streamlined my entire trading process, saving me time and allowing me to focus on executing my strategies rather than worrying about platform limitations. The ease of accessing such a wide variety of assets has been a game-changer, making it easier than ever for me to implement my trading plan efficiently.
June 14, 2024
Reply from D Prime
Dear Farrah Colette,
Hope you are doing well.
Thank you for your detailed and thoughtful feedback. We’re delighted to hear that the wide range of products and seamless integration on our platform have contributed positively to your trading experience. It’s our goal to provide a flexible and efficient environment that supports every trader’s strategy, and we’re glad to know it’s making a real difference for you.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
My experience has been okay
My experience has been okay, but I’d like to see better communication around market updates. Sometimes, I feel like I need to look elsewhere for critical market information.
May 3, 2024
Unprompted review
Reply from D Prime
Dear Krista Cameron,
Hope you are doing well.
Thank you for sharing your feedback. We’re glad to hear that your experience has been okay, and we truly appreciate your suggestion regarding market updates. Your input is valuable, and we will work on enhancing our communication to ensure you receive timely and relevant market information directly from us.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
Doo Prime has completely transformed my…
Doo Prime has completely transformed my trading experience. Their ultra-low spreads and fast execution have allowed me to scale up my strategies with total confidence. I highly recommend it to serious traders.
July 12, 2024
Reply from D Prime
Dear Holly Naomi,
Hope you are doing well.
Thank you for your amazing feedback. We’re thrilled to hear that Doo Prime has positively impacted your trading experience. It’s great to know that our ultra-low spreads and fast execution are helping you trade with confidence. We truly appreciate your recommendation and support.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The services are good overall
The services are good overall, but I did experience minor delays in order execution during times of high market volatility. It wasn’t a huge issue, but it’s something to keep in mind.
April 2, 2024
Unprompted review
Reply from D Prime
Dear Maya Jolene,
Hope you are doing well.
Thank you for your feedback. We’re glad to hear that you find our services good overall. We understand that order execution speed is crucial, especially during high market volatility. Your input is valuable, and we continuously work on optimizing our trading infrastructure to provide the best experience.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
While the service is generally good
While the service is generally good, I found the account setup process a bit confusing. A few more step-by-step instructions would have made it a lot easier for me.
July 24, 2024
Reply from D Prime
Dear McLouise Conner,
Hope you are doing well.
Thank you for your feedback! We’re glad to hear that you find the service generally good. We apologize for the confusion you experienced during the account setup process. Your suggestion for more step-by-step instructions is valuable, and we will certainly look into ways to improve this for a smoother experience in the future.
If you have any further questions or need assistance, feel free to reach out.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The platform works well overall
The platform works well overall, but I’d love to see more educational videos for advanced traders. There’s a great selection for beginners, but not much for those looking for deeper strategies.
March 26, 2024
Unprompted review
Reply from D Prime
Dear Rachel Davis,
Hope you are doing well.
Thank you for your valuable feedback! We’re glad to hear that you find our platform works well overall. We appreciate your suggestion regarding more educational content for advanced traders. We are always working to improve our offerings, and we’ll definitely take this into consideration to better serve your needs.
If you have any other suggestions or need further assistance, please feel free to reach out.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The trading experience has been…
The trading experience has been generally good, but I did have some slow responses from live chat support during peak hours. It’s something to keep in mind when trading in busy times.
March 24, 2024
Reply from D Prime
Dear Diana Dudley,
Hope you are doing well.
Thank you for your feedback and for sharing your experience with Doo Prime. We’re glad to hear that your overall trading experience has been positive. We appreciate your input regarding live chat response times during peak hours, and we will certainly take this into account to improve our service.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
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