Door2Tour.com Reviews 1,108

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making the booking process smooth and enjoyable. Many people appreciate the personalized customer service, highlighting the ease of speaking with a real person to sort out their holiday plans and answer all their questions efficiently. However, some people were dissatisfied with specific holiday experiences, mentioning issues like uncomfortable seating arrangements on a trip and feeling herded during a tour. These isolated incidents contrast with the generally positive sentiment regarding the company's booking service and staff interactions.

What people talk about most

Booking process

Clients share positive opinions on the booking process, consistently highlighting its ease and efficiency.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being very... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the efficiency,... See more

Service

Consumers find service to be positive, with many praising the excellent booking process and the helpfulness... See more

Holidays

People report positive experiences with holidays. Customers praise the ease of finding and booking trips... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used Door2Tour on 2 separate occasions I can say that both Hayley & Caroline are helpful & knowledgeable. Any questions I've had they've answered. I wanted to explore all options of one tour... See more

Company replied

Rated 5 out of 5 stars

We have used Door2Tour to book three Warner hotel breaks for 2026 and now looking at one of the European flea market breaks too. We initially contacted Caroline and Hayley by email and had almost in... See more

Company replied

Rated 5 out of 5 stars

Prompt call back very knowledgeable & helpful. I haven’t travelled for a while taking the plunge on a solo trip & had lots of questions.Hayley is a mind of information, goes the extra mile & very effi... See more

Company replied

Rated 5 out of 5 stars

I first spoke to Caroline who was very helpful and well informed about all the trips that I enquired about. I telephoned a week later to ask a few more details and booked my trip which I am reall... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Agency
  3. Travel Aggregator

Written by the company

Door2Tour.com is a consolidator of tour operators creating a diverse choice of UK and worldwide coach holidays, escorted tours, events packages, theatre breaks, cruises and holidays by air.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

London Theatre break

Spoke to a lovely lady to ask lots of advise on booking a theatre break. She was very helpful and gave me all the information I needed. Very easy to book.

July 8, 2022
Unprompted review
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Reply from Door2Tour.com

We are so pleased we could help answer your questions and get you booked onto a theatre break. Enjoy the show.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very straightforward booking system and when I had a couple of queries, it was dealt with by two lovely ladies who were very friendly and helpful. I would recommend Door 2 Tour.

July 8, 2022
Unprompted review
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Reply from Door2Tour.com

Thanks for the review and recommendation. We are glad we were able to help with your queries. Have a lovely time away.

Rated 5 out of 5 stars

Excellent

I have booked 2 short breaks with Door2Tour, the most recent being a trip to the Edinburgh Tattoo in August. I have spoken and exchanged emails with both Hayley and Caroline. They are extremely professional, knowledgable and helpful and go the extra mile to ensure you are completely happy with the booking. They have also made additional enquiries to hotels when at first glance there doesn’t seem to be availability and managed to sort something. I wouldn’t hesitate to recommend them.

July 8, 2022
Unprompted review
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Reply from Door2Tour.com

Thanks for coming back to us each time to book your trips Melanie, we do appreciate it. We look forward to finding you your next one!

Rated 5 out of 5 stars

We are very pleased with the Door2Tour

We are very pleased with the Door2Tour service who found us several holidays within our criteria for us to choose from. Thank you

July 8, 2022
Unprompted review
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Reply from Door2Tour.com

We are so pleased we managed to give you a choice of different holidays and you found one that you liked. Have a lovely holiday.

Rated 5 out of 5 stars

Was looking to go to Blackpool but knew…

Was looking to go to Blackpool but knew car would not make the trip and found Door2Tour I was looking for a Thursday to the Sunday but they offered the Friday to Sunday. The booking was straight forward and easy. Follow up email to ask for additional information was helpful and once they recevied this was given the relevant amount of information needed until near the time

July 8, 2022
Unprompted review
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Reply from Door2Tour.com

Hi Kim, thanks for leaving us a review and we are pleased we managed to find you a trip to Blackpool. Enjoy your time away!

Rated 5 out of 5 stars

I booked a Silverstone Grand Prix 2022…

I booked a Silverstone Grand Prix 2022 tour with Door2Tour Hayley who handled my booking was most helpful and answered all questions immediately
The sporting break was very good
Well done to you all

July 4, 2022
Unprompted review
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Reply from Door2Tour.com

Great to hear you had a lovely Grand Prix break and what an exciting race to watch!

Rated 5 out of 5 stars

Very impressed

Very pleased with help I received from Caroline when I phoned with a query. She was so helpful I ended up booking my coach trip.
Also response from Haley when I emailed with a query.
Definitely will use them again.

June 29, 2022
Unprompted review
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Reply from Door2Tour.com

We are so pleased we were able help you get your tour booked and help with your queries. We look forward to helping you with your next coach trip.

Rated 5 out of 5 stars

Caroline is an asset to company

Caroline was very friendly and helpful. She remembered our query when I rang back to make the booking and answered all my questions regarding different pick ups. I was very impressed with the service.

After I’d paid the deposit on debit card I realised I should have used credit card for this. However Even though the transfer hasn’t gone through I was not allowed to change the payment which was disappointing.

June 29, 2022
Unprompted review
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Reply from Door2Tour.com

That's great to hear that Caroline was friendly and helpful, she's a real superstar. I am sorry that we were unable to swap the card details for the deposit, unfortunately it was not something the tour operator was able to do. We hope you have a lovely time away.

Rated 5 out of 5 stars

I have booked a holiday with you the…

I have booked a holiday with you the lady who I spoke to tolled me every thing I need to now very helpful with it been my first booking will definitely be booking with you again great staff

June 29, 2022
Unprompted review
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Reply from Door2Tour.com

Thank you so much for taking the time to leave us a review and enjoy your time in Ilfracombe.

Rated 5 out of 5 stars

I booked a Leger coach trip to France

I booked a Leger coach trip to France. The staff were really pleasant and couldn’t be more helpful. I would certainly use them again and have recommended them to friends

June 28, 2022
Unprompted review
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Reply from Door2Tour.com

It's great to hear you are recommending us to your friends - thank you! We hope you have a great time in France.

Rated 5 out of 5 stars

Coronation street tour

Door to door are a brilliant company , so easy and quick to book .very friendly . Will use you again excellent service thank you

June 28, 2022
Unprompted review
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Reply from Door2Tour.com

That's great to hear and we look forward to speaking with you soon. Have a great time on your tour!

Rated 5 out of 5 stars

Door2door staff are the tops

I cannot praise you highly enough
For organising our trip to the Tattoo
We are two single people of old age...
That is true.
It was tricky to find two single rooms as that is what we needed...
But Door2door went over and above and did for us the whole deed.

We wish to thank you so much
For you went over and above.
Emailed us to keep us posted
Made us feel quite loved.
Better than any other tour
Who would have left us all in limbo
Your staff quite surpassed their duty
Deserve such praise for being so nimble

June 28, 2022
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for leaving such a great review and we have you have a lovely time in the Tattoo

Rated 5 out of 5 stars

We enjoyed the holiday very much

We enjoyed the holiday very much. Quite a journey going all the way to Tamworth then travelling all the way to Eastbourne but the driver was excellent. The Hotel was okay and our room had a great view. The meals were good and we found the staff polite and helpful. We would also like to say the taxi drivers were first rate.

June 23, 2022
Unprompted review
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Reply from Door2Tour.com

We are very pleased to hear you had a lovely holiday and look forward to booking you onto another one soon.

Rated 5 out of 5 stars

Friendly professional service

Amazing service from both Caroline and Hayley, very friendly and nothing too much trouble.

May 20, 2022
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review and we hope both of the trips you booked go well!

Rated 5 out of 5 stars

Door2 Tour.com a trusted tour operator

I've booked Royal Ascot with Door2Tour.com this year and found them to be very helpful and flexible. I've also booked other trips and each time everything has run smoothly and I've had no problems at all. I would thoroughly recommend them.

May 20, 2022
Unprompted review
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Reply from Door2Tour.com

Thank you for your repeat bookings and we hope you have a wonderful time at Royal Ascot.

Rated 5 out of 5 stars

Helpful team

Easy to book with the website. The customer service was great for adding on options and amending bookings too. Such a helpful team

May 15, 2022
Unprompted review
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Reply from Door2Tour.com

Glad you found the website easy to use and we were able to help you with the changes. Have a great time away.

Rated 5 out of 5 stars

the lady-Caroline I booked through her…

the lady-Caroline I booked through her very efficient and friendly all booking went thru very well without any problem she is most helpful although i did not manage get the initial tour but she is kindly recommend more or less similar tour in the same place I am most happy to continue tour through them very good service especially for single person

May 10, 2022
Unprompted review
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Reply from Door2Tour.com

That's great to hear as we know finding rooms for single travellers can be a tricky. Thank you for continuing to book through us and have a lovely break.

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