Door2Tour.com Reviews 1,108

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making the booking process smooth and enjoyable. Many people appreciate the personalized customer service, highlighting the ease of speaking with a real person to sort out their holiday plans and answer all their questions efficiently. However, some people were dissatisfied with specific holiday experiences, mentioning issues like uncomfortable seating arrangements on a trip and feeling herded during a tour. These isolated incidents contrast with the generally positive sentiment regarding the company's booking service and staff interactions.

What people talk about most

Booking process

Clients share positive opinions on the booking process, consistently highlighting its ease and efficiency.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being very... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the efficiency,... See more

Service

Consumers find service to be positive, with many praising the excellent booking process and the helpfulness... See more

Holidays

People report positive experiences with holidays. Customers praise the ease of finding and booking trips... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used Door2Tour on 2 separate occasions I can say that both Hayley & Caroline are helpful & knowledgeable. Any questions I've had they've answered. I wanted to explore all options of one tour... See more

Company replied

Rated 5 out of 5 stars

We have used Door2Tour to book three Warner hotel breaks for 2026 and now looking at one of the European flea market breaks too. We initially contacted Caroline and Hayley by email and had almost in... See more

Company replied

Rated 5 out of 5 stars

Prompt call back very knowledgeable & helpful. I haven’t travelled for a while taking the plunge on a solo trip & had lots of questions.Hayley is a mind of information, goes the extra mile & very effi... See more

Company replied

Rated 5 out of 5 stars

I first spoke to Caroline who was very helpful and well informed about all the trips that I enquired about. I telephoned a week later to ask a few more details and booked my trip which I am reall... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Travel Aggregator

Written by the company

Door2Tour.com is a consolidator of tour operators creating a diverse choice of UK and worldwide coach holidays, escorted tours, events packages, theatre breaks, cruises and holidays by air.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I actually received a timely callback

I enquired about the Andre Rieu tour in Maastricht, and no agent was available at the time of my call. I left a message, and was pleasantly surprised to receive a callback with complete information. The lady doing the booking for us went out of her way to accommodate our requests. What a stark difference with other touring companies we have dealt with lately. Thank you

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

Hadley Crane

Hadley Crane was very helpful she was patient with us and helped made our experience alot smoother and better. She is very efficient.

October 16, 2022
Unprompted review
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Reply from Door2Tour.com

Thank you very much for leaving us a review. We hope you have a lovely Christmas break.

Rated 5 out of 5 stars

Booking

I booked a holiday for 4 people to Weston-Super-Mare & Bristol Xmas Markets and the service I got from Caroline was first class, reading other reviews I am sure it's her nature but all I can say is she's a great asset to your company.
This is the first time I have used your company but I am sure it will not be the last.
Please keep up your helpful friendly service you are a fabulous company to deal with. Thank You

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Booking Service

Excellent Booking Service. Booked a weekend tour to the Thursford Christmas Show, the booking lady [wish I could remember her name] was excellent and explained the tour, the hotel and made sure we had ground floor rooms with easy access. Will certainly use them again.

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Booked again Door2Tour

Booked again Door2Tour, once again booking with Caroline was so easy, I've booked with her the last couple of trips I've been on with you and she's such a lovely person to book with over the phone, looking forward to our trip.
Thanks again Caroline!!

September 13, 2022
Unprompted review
Rated 2 out of 5 stars

Very disappointed we were offered a…

Very disappointed we were offered a room with only a bath changed the room the toilet door didn’t close we had to get our own towels and take any garbage down to the bins outside Bingo every night leaving little time for entertainment Hotel is very run down all in all my good. Yours in anticipation E Campbell

September 4, 2022
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and I am really sorry to hear you were disappointed with your tour. We will get in contact with you directly to see if you have passed this feedback onto the tour operator, otherwise we can do this on your behalf. If you need help with anything else please let us know.

Rated 5 out of 5 stars

Totally recommended

Haley was lovely and really helpful and professional.
She found us the right rooms and rung back when she said she would.

August 19, 2022
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for your review and we are pleased we were able to find you the right rooms.

Rated 5 out of 5 stars

Totally great experience

Totally great experience. Found the company on line and Caroline immediately understood what I was looking for and talked me through the booking, answering any questions I had. The confirmation of my booking came in the post the next day.

August 18, 2022
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

We are so pleased that Caroline was able to point you in the right direction and answer your questions. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Very good service I think it was…

Very good service I think it was Caroline I spoke to she was very helpful. My friend and I are looking forward very much to going to Downton Abbey next year. Thank you so much.

August 18, 2022
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for your review and your booking. We hope you have a lovely time at Downton Abbey next year.

Rated 5 out of 5 stars

Understanding and extremely helpful

I found the team when booking was extremely patient, helpful and professional.
I had difficulty in accessing my booking details on-line I rang the team they were very helpful and arranged for me to receive my details in the post which I have received. I am now looking forward to my trip.
Thank you team your great.

August 9, 2022
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for taking the time to leave us a review, it is much appreciated. We hope you have a wonderful time away and if you have any room in your suitcase give us a call as we would love to join you!

Rated 1 out of 5 stars

Booked August bank hol

Booked August bank hol. break in March (with Alfa). However, when I rang Alfa in July to pay balance discovered they had cancelled tour due to poor uptake and hadn’t told me. They had made an incorrect note of my phone no. so couldn’t get in touch by phone. They COULD have used email address but said they didn’t have it. They DID have my postal address but DIDN’T use it….. Useless!!

August 9, 2022
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you very much for your feedback and we are very sorry to hear that your tour was cancelled. We have passed this information onto Alfa to investigate and they will get in contact with you directly. Please accept our apologies and if you need any help please let us know.

Rated 5 out of 5 stars

It was very easy to book and they were…

It was very easy to book and they were very helpful

July 20, 2022
Unprompted review
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Reply from Door2Tour.com

We are so please you found it easy to book with us. We hope you have a lovely trip away if we don't speak to you beforehand.

Rated 5 out of 5 stars

Hayley Crane was very friendly and

Hayley Crane was very friendly and helpful finding me a suitable holiday break. I will certainly be asking her to find me another break soon.

July 20, 2022
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for leaving us a review and we are pleased we managed to find you a suitable break. We look forward to finding you another holiday soon!

Rated 5 out of 5 stars

Making a Booking

Easy website to book through. Plenty of holiday locations and pick-up points available.
Very happy with dealings we have had this far.

July 18, 2022
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Glad you found the website easy to book through and lots of choice. We hope you have a great holiday.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, the lady I spoke with was very helpful and knowledgeable, a very pleasant transaction, well pleased.

July 11, 2022
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for your review and we are happy you found our customer service excellent. Enjoy your time away.

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