Door2Tour.com Reviews 1,108

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making the booking process smooth and enjoyable. Many people appreciate the personalized customer service, highlighting the ease of speaking with a real person to sort out their holiday plans and answer all their questions efficiently. However, some people were dissatisfied with specific holiday experiences, mentioning issues like uncomfortable seating arrangements on a trip and feeling herded during a tour. These isolated incidents contrast with the generally positive sentiment regarding the company's booking service and staff interactions.

What people talk about most

Booking process

Clients share positive opinions on the booking process, consistently highlighting its ease and efficiency.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being very... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the efficiency,... See more

Service

Consumers find service to be positive, with many praising the excellent booking process and the helpfulness... See more

Holidays

People report positive experiences with holidays. Customers praise the ease of finding and booking trips... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used Door2Tour on 2 separate occasions I can say that both Hayley & Caroline are helpful & knowledgeable. Any questions I've had they've answered. I wanted to explore all options of one tour... See more

Company replied

Rated 5 out of 5 stars

We have used Door2Tour to book three Warner hotel breaks for 2026 and now looking at one of the European flea market breaks too. We initially contacted Caroline and Hayley by email and had almost in... See more

Company replied

Rated 5 out of 5 stars

Prompt call back very knowledgeable & helpful. I haven’t travelled for a while taking the plunge on a solo trip & had lots of questions.Hayley is a mind of information, goes the extra mile & very effi... See more

Company replied

Rated 5 out of 5 stars

I first spoke to Caroline who was very helpful and well informed about all the trips that I enquired about. I telephoned a week later to ask a few more details and booked my trip which I am reall... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Travel Aggregator

Written by the company

Door2Tour.com is a consolidator of tour operators creating a diverse choice of UK and worldwide coach holidays, escorted tours, events packages, theatre breaks, cruises and holidays by air.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Cannot recommend enough

Everyone is so friendly and cannot do enough to make our group bookings special. Cannot recommend Door2Tour enough, especially Hayley Crane who has been our contact for several years now.

December 16, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for leaving us a review and trusting us with booking your group trip each year.

Rated 1 out of 5 stars

Very poor service

Very poor service, trying to book failed to ring me back twice, a bit of a mix up with pick up point had to sort it out myself. My advice book direct with tour companies .
Would not use them again.

We did have a great weekend with gold crest and would Definitely book directly with them in the future.

December 6, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your feedback and I am really sorry to hear you felt you experienced very poor service with us. I will be contacting you directly to look into what happened.
Update: We have contacted you directly with more details about your feedback. Unfortunately there was an administrative error with the tour operator and we worked with them directly to get this sorted. We apologise that there was some confusion with the communication, but we have put plans in place to ensure this does not happen in the future.

Rated 5 out of 5 stars

Booking was made very easy by hayley

Booking was made very easy by hayley. Would recommend the office staff highly. Hope the weekend is as good x

November 7, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave a review and we hope you have a lovely weekend.

Rated 5 out of 5 stars

Easy and quick to book

I love the film Mrs Doubtfire and have been seeing the trailers for Mrs Doubtfire the musical for a while and the reviews look really good so I decided to book for me and my partner as a Christmas treat. The booking was easy and quick to do which was a big plus. The only thing I would say is there aren’t any tours that go from where I live in Woolacombe (where we moved to 2 years ago) but luckily we still have family in Redditch where we moved from and where we have caught the coach to go on tours before so we can stay with them just before and after the trip.

October 16, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we hope you have a wonderful time at the show, we loved it. We will pass your feedback onto the tour operators about your departure point. Thanks

Rated 5 out of 5 stars

Found the deal I was looking for

Found the deal I was looking for, booked with ease.

October 22, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review and hope you have a wonderful time away.

Rated 5 out of 5 stars

I saw a holiday to Prague

I saw a holiday to Prague, Vienna and Budapest which I wanted to book but didn't know which company to go with as Just Go, Leger and Shearings were doing it.
Hayley sent me a full breakdown of what each coach company was offering, board, hotels, included excursions and optional ones, which days would be spent in each place and a host of other information which I couldn't obtain myself. This allowed me to spend time reading through at leisure and being able to make an informed decision. Every query I had Hayley answered promptly and there were many questions from me at the time but a response was always forthcoming very quickly and there were many emails between us at this time whilst I made up my mind which company I should travel with.

September 4, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we know it can be tricky finding the tour which works best for you. We are pleased that Hayley was able to provide you with all the information to help with this. We hope you have a wonderful time away.

Rated 5 out of 5 stars

Excellent service

Excellent service, knowledgeable staff,top class service

October 15, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you very much for your review and we hope you have a great time away.

Rated 5 out of 5 stars

Came to the rescue

We were let down at the last minuet by another tour company on a Turkey and Tinsel 5 day trip. I phoned Door2Tour and Caroline was most helpful and found us a replacement holiday. Thank you and we are now looking forward tou our trip.

September 28, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and I am so pleased Caroline was able to help you find a tour. We know how disappointing it can be when a tour gets cancelled. We hope you have a lovely festive time away.

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly and helpful staff

September 23, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we hope you have a wonderful break away.

Rated 5 out of 5 stars

First class company and customer service. Using again in November 2024024

I have used this company before to do group bookings 18_22 people. They research the area/event we want to attend and source the rooms we need. We usually need quite a few single rooms as most passengers are 80+. Also walk in showers, and low floor rooms.
Confirmation and room break down then sent to me. Absolutely fantastic. Phone calls and voice mails are followed up immediately. Have spoken to Caroline and Hayley who are very experienced and efficient. BRILLIANT use every time we book now. Takes the hassle out of online booking

December 11, 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review. We know how tricky it can be organising a group tour and we are pleased to be able to make it a little bit easier for you.

Rated 5 out of 5 stars

Holiday booking Experience

Have booked several holidays with this amazing company won't use anyone else, so fast, efficient and friendly 5*+

August 21, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for such a lovely review. We are pleased to help you get booked onto your tours.

Rated 5 out of 5 stars

On line booking was easy

On line booking was easy and I am looking forward to the tour. The tour is going ahead in January 25 so cant comment on tour but really looking forward to going.

August 13, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for booking through Door2Tour and we hope you have a wonderful time away

Rated 5 out of 5 stars

We’ve booked a trip with Door2Tour

We’ve booked a trip with Door2Tour, and have been very pleased with the booking process so far. Hayley has been very informative and helpful and we are looking forward to our trip in November and will hopefully be leaving another positive review after our holiday.

July 31, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are pleased to be able to help you. Have a wonderful time away later in the year.

Rated 5 out of 5 stars

Excellent booking service

Excellent booking service. Very easy to contact on the phone. Very very helpful staff. Polite, friendly and efficient. Customer service second to none. Just booked our first coach trip with this company and would definitely recommend they explained all the trip thoroughly and make booking so easy. Will be using them again!!!!

July 1, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for such a lovely review and have a wonderful holiday.

Rated 5 out of 5 stars

It’s always nice to get through on the…

It’s always nice to get through on the phone and get problems ironed out and personal considerations taken into account.
Door 2 tour are very attentive and endeavour to make your booking run smoothly.

July 25, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you very much for taking the time to leave us a review. We are pleased to be able to help you over the phone with your booking and hope you have a fantastic holiday.

Rated 5 out of 5 stars

Tina

Door2tour thank you for excellent communication, great prices, nothing was to much trouble and kept us updated great experience all round, highly recommended big thank you to Hayley 😁

August 15, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for coming back to book through us again. We hope you have a wonderful time at the show.

Rated 5 out of 5 stars

I had a lot of questions about the…

I had a lot of questions about the booking and they were great and replied straight away. Very helpful.

May 30, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for leaving us a review and we are glad we managed to help answer all your questions. We hope you have a magical time away.

Rated 5 out of 5 stars

Very helpful staff who kept in touch…

Very helpful staff who kept in touch and guided me through the booking process

July 13, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are pleased we were able to guide you through the booking process. Hope you have a great trip away.

Rated 5 out of 5 stars

Very good service all round

Very good service all round, I had a query and they contacted me and made it happen, they kept me informed all the way along. Polite, friendly and helpful I would definitely use them again, I would definitely recommend them

June 26, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review and for your recommendation.

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