Door2Tour.com Reviews 1,108

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making the booking process smooth and enjoyable. Many people appreciate the personalized customer service, highlighting the ease of speaking with a real person to sort out their holiday plans and answer all their questions efficiently. However, some people were dissatisfied with specific holiday experiences, mentioning issues like uncomfortable seating arrangements on a trip and feeling herded during a tour. These isolated incidents contrast with the generally positive sentiment regarding the company's booking service and staff interactions.

What people talk about most

Booking process

Clients share positive opinions on the booking process, consistently highlighting its ease and efficiency.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being very... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the efficiency,... See more

Service

Consumers find service to be positive, with many praising the excellent booking process and the helpfulness... See more

Holidays

People report positive experiences with holidays. Customers praise the ease of finding and booking trips... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used Door2Tour on 2 separate occasions I can say that both Hayley & Caroline are helpful & knowledgeable. Any questions I've had they've answered. I wanted to explore all options of one tour... See more

Company replied

Rated 5 out of 5 stars

We have used Door2Tour to book three Warner hotel breaks for 2026 and now looking at one of the European flea market breaks too. We initially contacted Caroline and Hayley by email and had almost in... See more

Company replied

Rated 5 out of 5 stars

Prompt call back very knowledgeable & helpful. I haven’t travelled for a while taking the plunge on a solo trip & had lots of questions.Hayley is a mind of information, goes the extra mile & very effi... See more

Company replied

Rated 5 out of 5 stars

I first spoke to Caroline who was very helpful and well informed about all the trips that I enquired about. I telephoned a week later to ask a few more details and booked my trip which I am reall... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Travel Aggregator

Written by the company

Door2Tour.com is a consolidator of tour operators creating a diverse choice of UK and worldwide coach holidays, escorted tours, events packages, theatre breaks, cruises and holidays by air.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Solo room availability a bit scarce!

I booked a solo room for this tour. I also wanted to book a Lake District tour but unfortunately the one I had chosen was no longer running. Hayley went 'above and beyond' to find me another suitable tour which I also booked through Door2Door. I would thoroughly recommend their services.

June 8, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for booking through Door2Tour and we are pleased we managed to find you a solo traveller room. Thank you for your patience as we know it can be tricky finding those room. We hope you have some wonderful breaks.

Rated 5 out of 5 stars

Absolutely echo all the good reviews

Absolutely echo all the good reviews. Excellent booking service and wonderful to talk to a person with the booking and any other questions so I cant fault the service so far . I just hope the weather is as wonderful when we do go on our tour to north Devon .

May 30, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you very much for taking the time to leave us a review. We are keeping our fingers crossed for the weather and hope you have a great time away.

Rated 5 out of 5 stars

Online booking was very…

Online booking was very straightforward. I’ll know more about the company when I go with them next year.
So far so good.

June 13, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are pleased to hear the online booking was straightforward. We hope you have a wonderful break next year.

Rated 5 out of 5 stars

The best customer service

It was very useful to speak to someone on the phone and both members of staff were extremely helpful - going above and beyond to get me the holiday I was looking to book. They were reliable in that they responded to phone messages and emailed promptly with any information.

May 7, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for leaving us a review and we are pleased we were able to help you. Have a great time away.

Rated 5 out of 5 stars

This is the first time I have booked…

This is the first time I have booked with this company the lady callled Hayley was really helpful I exlained the situation with my partner but she got in touch with the hotel then got back to me which I really appreciate this was so helpful so I will look forward to to going on this holliday

April 9, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you very much for taking time to leave us a review. We are so pleased we managed to get a room sorted for yourself and your husband, as you both deserve a wonderful break. Have a lovely time and keeping our fingers crossed for nice weather.

Rated 5 out of 5 stars

Knowledgeable and helpful staff

Very helpful and easy to deal with company. The staff were efficient and pleasant they found the holiday I wanted and went the extra mile to make it work for me and my neighbour. Nothing was too much trouble. Will definitely use again.

April 10, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you for your review, it is lovely to hear about our customer service. We hope you both have a wonderful time away.

Rated 5 out of 5 stars

Great experience having all available…

Great experience having all available holidays in one place

April 25, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and for always using our website to find your holiday. We hope you have some great time away.

Rated 5 out of 5 stars

Great Company for holidays

I found booking this holiday to the Isle of Wight quite an experience, Hayley is a wonderful person and a credit to the firm, Hayley made things so easy for me and she bent over backwards to solve any problems or questions that I had put to her, nothing was to much trouble for her and I will put this company in my favourites so as I can go back and book more holidays with them,

March 13, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are pleased to be able to help you with your booking. We know how tricky it can be trying to book for a group of people so we try to make it as easy as possible. We hope you and your group have a lovely time.

Rated 5 out of 5 stars

Professional

I’ve yet to go on the holiday (TDF ) but so far I’ve found the booking process to be very easy .
I had emailed Hayley many questions and she always responds promptly. I had a telephone conversation with Carolyn and again was given all the information I needed.
Hayley and Caroline are polite and professional.
I hope the holiday will be a success to .

March 3, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review. We are pleased you found the booking process easy and the staff helpful. Have a wonderful time at the Tour.

Rated 5 out of 5 stars

Very friendly and helpful.

Very friendly and helpful.
Very easy to understand and to go through the booking details.

February 28, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we were pleased to be able to help you with your booking. We hope you have a lovely break.

Rated 5 out of 5 stars

The agent was helpful

The agent was helpful , charming and actually took the time to look for what I wanted .very pleased with the booking procedure.

March 8, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review, it is always good to hear that we were able to find you what you were looking for. We hope you have a great time away.

Rated 5 out of 5 stars

The staff at this establishment are…

The staff at this establishment are efficient knowledgeable and very kind with a touch of humour
Thank you for your service

February 27, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you for leaving us a review and we are glad you appreciate our humour! We hope you have a great time away.

Rated 5 out of 5 stars

Superbly friendly and helpful

Great interaction by the agents and myself. Everything fully explained and made to feel welcome to contact at any time if any questions arise.

February 26, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we look forward to helping you with your future trips.

Rated 5 out of 5 stars

Greatest Gathering here we come!

The wonderful combination of Hayley and Caroline made the day for my grandson and myself to go on the trip of a lifetime to the Greatest Gathering. They were friendly, helpful and efficient, just the qualities needed when you are making such a booking.

February 28, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you very much for leaving us a review and we are so pleased that you and your grandson were able to get booked onto the tour. We hope you both have a wonderful time away.

Rated 5 out of 5 stars

Holiday booking

Friendliness and efficiency on dealing with our holiday

February 7, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you very much for taking the time to leave us a review and we hope you have a lovely time away.

Rated 5 out of 5 stars

Lovely friendly people to book with

Lovely friendly people to book with. Very easy online and in person. Package holiday to Efteling is very good value with local pick up. Would recommend the company.

February 7, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for your review and we hope you have a lovely time away.

Rated 5 out of 5 stars

The young lady Haley is so helpful and…

The young lady Haley is so helpful and has called back when she promised she is excellent really personal service this is an excellent service 👏

January 16, 2025
Unprompted review
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Reply from Door2Tour.com

We are pleased Hayley was able to help you with your booking and we hope you have a great break away.

Rated 5 out of 5 stars

Really attentive and responded quickly…

Really attentive and responded quickly to my booking. Very friendly and polite. Will definitely use again.

January 9, 2025
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review and we are so happy that you will use us again. Have a lovely break.

Rated 5 out of 5 stars

Door to door booking

Consultant was very knowledgable and was very patient and talked me through the process of our booking.

December 31, 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are pleased we were able to help with your booking. We hope you have a wonderful time away.

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