DoorDash Reviews 13,270

Customer service is extremely slow and rude. The promotion award I received for ordering multiple times in a timeframe was a scam. It applied to an order the restaurant cancelled and wouldn’t allow me to reuse it. Customer support told me it was still applied and wouldn’t reimburse it. It’s only $10 but out of principle it felt wrong. The woman on the line couldn’t give me anything and couldn’t have been ruder to me about it. It doesn’t feel good to give money to a company that has such poor customer service. I’ll be cancelling dash pass and switching to another provider. They said they couldn’t transfer me to a supervisor they said I had to hang up and wait for someone to call me.

Twice in one morning, the Dasher left my food outside without knocking on the door... my dog barks EVERY TIME there is a knock at the door. We are a hearing impaired family. I wanted a refund since it happened twice. They refused asking for evidence. How do you provide evidence of the negative? You cannot prove that something didn't happen. It is unacceptable! Hearing loss is a disability. There response showed a complex disregard for servicing a customer with a disability. I order from them frequently throughout the week. I will try UberEats from this day forward. Total disrespectful response to a hearing impaired family.

So I ordered Wendy’s for the family and my delivery wasn’t even mine so I get charge 56.49 for food I didn’t even get. So the guy had a stop before he showed up to the house and delivered my food to the people before me that only spent 29.00. So I called customer service and they told me they would give me a refund. They haven’t. And the pending on my account went through so I called customer service a second time and asked them where is my email for the refund. They told me they don’t send the emails until the funds get returned. So now it been like 10 days as they told me to wait and no refund I would give this place a zero star if I could there customer service is a joke. Worst company to even order food from. Then I had to go pick up food for the family and lose out of my money that I paid for and the food my kids didn’t even eat. Thanks for nothing DoorDash. I won’t be doing any business ever again with yall.

Only one star rating because half a star wasn't available. We ordered food from red Robin brought by our dash. A big plate of fries that we asked to be crispy. Apparently red Robin has become we are cooks because these potatoes were wet , limp and barely walked past the fryer. It was so bad we had to cook the fries after the 90 minuts doordash took to get it to us. When we complained doordash refused to do anything. Just doordash proving they cornered the market on losing customers and alienating employees. I'm saving my money from now on.

Poor Delivery Service; For my first experience using doordash I have to say it will be my last. Wendy's is maybe 6 miles down the road and 30 minutes to get to my house is not considered great service. Driver said he lost the app for the address but he was high as a kite when he pulled up in the neighbors driveway not even my house. Never again will i door dash. $11 order and I paid $21 with the tip. Food was cold fries drooping and frosty melted. Goodby Wendy's and Goodbye Doordash

I have not had a correct order yet in nc.

I would never use door dash again
Part of my order came
I was told to wait 30 minutes and the rest to it would arrive if it didn’t call back and they will refund the money
Well neither happened
They lie and suck
Now I understand why there being sued
VERY UNHAPPY CUSTOMER

Bad horrible couldn’t be worse

Ton of reviews so ill save my horror story. Just a bunch of scammers in this company

I order a Pizza on April 9th my driver got to the store 45 minutes after my pizza was ready and stopped and did other delivery's before delivering my pizza. it took over 2hrs to receive my order and my pizza was cold when I got it. Driver said Door dash would not release my address until he delivered the other orders which was probably a lie, he probably just want as many orders (money) he could cram all at once and my $50 pizza was crap!!!! never using door dash again

I don’t like how Dashers can make more than one stop before getting to you when I want my food delivered. I want it to still be semi hot. The app should make sure that the restaurant has all of the food in the bag. They should make them take a picture of each item making sure everything is in the bag, but the credits do make up for that so that’s nice.

Very disappointed with the level of service we get for the price. The drivers usually can’t comprehend the most rudimentary instructions, especially at apartment complexes. Cancelled my subscription.

You never get the right order. Most of the the delivery people can't speak English. So you can't talk to them about your order or what's missing or if they get lost. I think im done with doordash.

I placed an order today. It was an alcohol order so I was expecting the person to wait at the door so that I can show my ID. However, the individual didn’t come to my door. Stayed at the end of my driveway and tried calling me. After five minutes because I didn’t know he was there my order was canceled. I followed up with customer service and they advised me that I cannot get a refund even though the DoorDash has returned my alcohol to the store. I explained what happened that the individual didn’t even come to my door to confirm delivery and yet they said I’m sorry that was their answer and asked me if that addressed my concerns. I’ve used DoorDash a number of times, however I will not be using them anymore. I got charged a delivery that I didn’t even receive. And they stated that they can’t return my money. However, when you order alcohol, it says actually the DoorDash will come to your door and you need to be able to show ID. My delivery person’s name was Gagan.

Not sure if there is a decrease in doordash drivers recently because i have had two orders waiting for a driver for almost an hour twice. Normally the assigning of a driver is pretty quick, however, recently, it has been taking very long.

First time using DD. What a horrendous experience. My driver didn't deliver my food but marked the order as complete. I tried calling the driv er 4 times but no answer. I filed a complete but DD automatically declined it becase the order was marked as complete. WTF!!! I called support and I get the party line they can't do anything because it was already reviews. She even tried calling the driver but no answer. Um, how do you do a review when no one can contact the driver??? I was out the food and the money. I then had to wait for a supervisor who just gave me the same line.

I hate DoorDash their drivers steal ppl food or the restaurant don’t make the food right or send all the food and door dash don’t want to refund you your money and that’s crazy please make it make sense your workers are stealing ppl product and you can’t get a your money or product back hey are the worst ever then they say they going to do a review and they still deny your refund they are a get over

I wish you could level 0 starts cause doordash suck. How is a door washer going to cancel a order if you can't pick it up doordash should put out there for someone else to pick it up. Do better or there will be a new company that will wipe yall out.

If I could give a negative review, I would. Right upfront, we do not eat pork or beef. Today, April 30, 2026, we ordered two crispy chicken sandwiches and eight jalapeño cheddar bites via DoorDash. After a couple of bites, something felt off. From the outside, everything looked identical, so we had no reason to suspect anything.

When we opened one of the bites, we found meat inside—most likely pork, we were so confused. We immediately called the restaurant, and the store manager, without any apology, said the jalapeño cheddar bites were discontinued, so they substituted them with bacon bites. There was no note on the packaging, no communication—nothing.

What’s worse, she said she told the Dasher, but since they only spoke Spanish, they just sent it anyway as the dasher insisted in putting it. That’s unacceptable. How is a discontinued item still being listed on DoorDash? And if language is a barrier, why isn’t there a proper system in place to prevent something like this?

We’re honestly still in shock. I have photos to back everything up.

My order never got here. I spoke with the driver and still no order. Driver was making multiple stops and I turned out to be stop 3 and was still waiting 45 min later. I did not expect my food from a restaurant a mile away would take almost an hour after it was picked up to get to me. These restaurants need to take some accountability for the services that select to deliver their product. I will not be using any business that has chosen doordash. Got a refund but would have rather gotten my food!