Stunning support. Hanry in support is an absolute legend. He has exceptional knowledge, is calm and very careful at explaining every detail you need to know. He helped us out on several occasions with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical quest... See more
Company replied
Very fast delivery. The item description by the company was very helpful, as I had to set it up parallel to an older existing door phone of the same brand. It connected as hoped for ( I am not electri... See more
Company replied
I called up Door entry customer care to understand the mapping and they provided a number to speak to SMEs about the device and it worked for me. The price is competitive(even cheaper comparing on th... See more
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Company details
Written by the company
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
Contact info
Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, United Kingdom
- 0208 621 6210
- marketing@doorentrydirect.com
- doorentrydirect.com
4.7
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth and fast transaction.
December 6, 2024
Reply from Door Entry Direct
Dear Rodney,
Thank you for sharing your feedback! We’re delighted to hear that your transaction went smoothly and that you were pleased with the speed of our service. Ensuring a hassle-free experience for our customers is always our top priority. If there’s anything else you need or if we can assist you further, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Easy to use website
Easy to use website. Goods delivered the next day. Very impressed with the service and wouldn't hesitate to use this company again.
December 6, 2024
Reply from Door Entry Direct
Dear Jon,
Thank you for your fantastic review! We’re delighted to hear that you found our website easy to use and were impressed with the next-day delivery. It’s great to know that you’re happy with our service and would consider using us again. If there’s anything else we can assist you with, we’re always here to help.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Nelson,
Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience with us and appreciated our fast shipment and helpful service. If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
excellent service
November 28, 2024
Reply from Door Entry Direct
Dear Peter,
Thank you for your kind review! We’re delighted to hear that you found the ordering process easy and are pleased with your new doorbell. It’s also great to know that our quick delivery met your expectations. If you need any further assistance, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good service
November 8, 2024
Reply from Door Entry Direct
Dear Simon,
Thank you for taking the time to leave a review! We’re so pleased to hear that you were happy with the service you received. Your feedback motivates us to maintain our high standards and ensure every customer has a positive experience. If you ever need further assistance or have any questions, we’re always here to help.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Ordered parts
Ordered parts , they were promptly despatched, received the following day which was unexpected as quoted approximately 3 days. Great service will use again definitely.
November 14, 2024
Reply from Door Entry Direct
Dear Andrew,
Thank you for your fantastic review! We’re thrilled to hear you were pleasantly surprised by the speedy delivery and that you’re happy with our service. We look forward to assisting you again in the future!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Dekky,
Thank you for your review! We’re pleased to hear that you were satisfied with our fast service for your replacement product. If you have any other needs or questions, don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Pretty straight forward replacement
Pretty straight forward replacement
of hand set upgrade.
November 11, 2024
Reply from Door Entry Direct
Dear Barry,
Thank you for your review! We’re glad to hear that the handset upgrade was straightforward for you. If you need any further assistance, feel free to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Fobs
Excellent service and fast delivery. Just need new fobs to add to my alarm box. Excellent price for 5 fobs.
November 9, 2024
Reply from Door Entry Direct
Dear Mandy,
Thank you for your kind words! We're delighted to hear that you were pleased with our service and speedy delivery. If you need any further assistance with adding new fobs to your alarm box, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good service and value
November 7, 2024
Reply from Door Entry Direct
Dear Bob,
Thank you for your positive feedback! We're delighted to hear that you were happy with our service and the value we provide. If you need any further assistance, feel free to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Amazing service by a young lady called…
Amazing service by a young lady called Bella, nothing was tomuch for Bella all my questions where answered and I ordered the part that I need. I highly recommend door entry direct.
November 11, 2024
Unprompted review
Reply from Door Entry Direct
Dear Stuart,
Thank you so much for your wonderful review! We're thrilled to hear that Bella provided you with amazing service and was able to answer all your questions. It's great to know that you had a positive experience with us and found the part you needed. Your recommendation means a lot to us, and we truly appreciate your kind words.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Hanry Anjo
Technical Support Advisor
Door Entry Direct Ltd.
Microphone and speaker unit
I found the item quickly and found the website easy to navigate. My item came well packaged and within the time allocated. I will use Door Entry Direct again when required.
October 17, 2024
Reply from Door Entry Direct
Dear Matthew,
Thank you for your positive feedback. I’m glad to hear that you found our website easy to navigate and were able to locate your item quickly. It’s also great to know that the item arrived well packaged and on time. We look forward to serving you again in the future whenever you need us!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Recommended
Quick service. Good to do business with and I will use them again. Recommended.
October 16, 2024
Reply from Door Entry Direct
Dear Sir/Madam,
Thank you for your positive feedback! We’re delighted to hear you found our service quick and enjoyed doing business with us. We look forward to assisting you again and appreciate your recommendation.
Kind regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Mr. Tonks,
Thank you for your kind feedback. I’m glad to hear that the intercom replacement reached you so quickly and met your expectations. Providing timely delivery and reliable service is our goal, so it’s wonderful to know we succeeded in making this a smooth experience for you.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Warm regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Quick delivery
October 28, 2024
Reply from Door Entry Direct
Dear David,
Thank you for your review and for highlighting the quick delivery! We’re glad to know that your experience with us met your expectations, and we appreciate your support.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
terrible service waited 10 days called…
terrible service waited 10 days called them 2 times they said they call me back and never did
when was unhappy about it they told me we give you back your money and put the phone down on me.
October 19, 2024
Unprompted review
Reply from Door Entry Direct
Dear Dean,
We sincerely apologise for the disappointment you experienced with our service recently. Your feedback is invaluable to us, and we truly appreciate you bringing this matter to our attention.
We understand how frustrating this situation must have been for you, and want to assure you that this does not reflect the standard we aspire to uphold.
Please rest assured that we are actively taking steps to address the issues you encountered, and we are committed to preventing this from happening again in the future.
Thank you once again for your feedback, and we hope to have the opportunity to provide you with the reliable and professional service you rightly deserve in the future.
If you have questions or need help, please don’t hesitate to get in touch.
Warm regards
Hanry Anjo
Technical Support
Door Entry Direct.
Reply from Door Entry Direct
Dear Debra,
Thank you for your kind feedback. We’re delighted to hear that your experience with our ordering process, delivery speed, and product quality met your expectations.
We look forward to serving you again and appreciate your trust in us.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
great service
Despite the product being out of stock at the time of order they sourced and delivered it very quickly
October 7, 2024
Reply from Door Entry Direct
Dear Dave,
Thank you for your patience and for the kind words about our service. I’m glad we could source and deliver your product quickly despite the initial stock issue. Your satisfaction is very important to us, and we’re pleased we could meet your expectations.
Looking forward to assisting you again in the future.
Warm regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
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