Door Handle Store Reviews 435

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be excellent and exactly as described. Many appreciate the wide selection available, the reasonable prices, and the efficient ordering process. The delivery service is frequently highlighted for its speed and promptness, with items often arriving quickly and well-packaged. However, some people were dissatisfied with the delivery experience, reporting issues such as delayed arrivals, incorrect addresses, or parcels being delivered to the wrong location. A few other people also felt that the product quality was poor, with some items breaking shortly after purchase, or that the product received did not match the advertised specifications or images.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the products as being of good... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast and swift... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the good quality of products, such as door... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Price

Customers had positive experiences with price. Many reviewers found the products to be competitively priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No problems. Items well packed and quick delivery. New ceramic cupboard and drawer knobs have transformed our kitchen!

Company replied

Rated 5 out of 5 stars

Ordered a handle that wasn't matching ... very easy to return and get the refund sorted and I'm ordering the correct one when back in stock ... great service !!

Company replied

Rated 5 out of 5 stars

Really quick service. There was an issue with the first handle sent but this was quickly resolved and a replacement was sent FOC within a couple of days. Couldn't ask for a better service

Company replied

Rated 5 out of 5 stars

We found the door handles we really liked in Door Handle Store - great selection of door handles! - and at a very reasonable price, too. The delivery was swift. When I had a query about one item, the... See more

Company replied


Company details

  1. Hardware Accessories Store

About Door Handle Store

Written by the company

Door Handles on Backplate
Door Handles on Rose
Doorknobs
About Us
Contact Us

At Door Handle Store we are specialists in premium door handles and accessories. With an extensive array of door hardware, our collections include the best quality hardware on the market.

With our luxury products available through a straightforward Next Working Day delivery service for any order placed before 3 pm, you will receive your new premium door hardware swiftly.

Any orders placed over £150 will also receive free delivery.

Offer your valuable feedback to help maintain the exceptional experience we provide and enhance our incredible customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

435 reviews

5-star
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Rated 5 out of 5 stars

Quality Locks

Fast service, great quality lock

February 11, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

No issues, parts were delivered as expected

My living room door hinges had failed and I found replacement parts were available cheaper here than those listed on a major retailer's site. Email communication was good and the parts arrived by DPD courier. Delivery was not cheap but the overall cost was cheaper than just paying from the parts from the other source. My only observation was that they could have come in some kind of padded envelope, not the vastly oversized box they actually came in. Overall, it was a good experience.

February 23, 2024
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Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Exactly the product I wanted

Exactly the product I wanted, delivered quickly.

February 21, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Very helpful support line

February 21, 2024
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Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Excellent value

February 4, 2024
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Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Door handles

excellent all round service and product.

February 8, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 4 out of 5 stars

Great service but check sizes

A good choice of handles at good prices. However, I bought Georgian scroll privacy handles to match existing and they were identical except that the new backplate is 5mm shorter with the holes in slightly different places plus visible faded paint where the original handles were. Only temporary but accurate dimensions would be useful. Not a fault of the door handle store though.

January 11, 2024
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Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

They deliver on their promises …..

They deliver on their promises …..
….Delivery time
….Quality of goods
….Competitive pricing
Can’t fault them

January 21, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Quick delivery of a well priced and…

Quick delivery of a well priced and good quality item would use again.

January 4, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

More than happy with the start to…

More than happy with the start to finish process. Good website, good variety of door handles and the price was very competitive. I had trouble finding the right size or rose diameter elsewhere. Delivered earlier than advised so fitted straight away.

December 13, 2023
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Great range of handles

Great range of handles at affordable prices, good quality and fast delivery.

December 13, 2023
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Fast, accurate service

Great value cupboard handles. Look perfect and fit easily- thanks

December 10, 2023
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Great service coupled with excellent…

Great service coupled with excellent product quality.

November 24, 2023
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Excellent...product

Excellent...product, price and service.

November 30, 2023
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

These are very solid draw handles

These are very solid draw handles, they tighten up nice on wardrobes door so don’t think they will come off anytime soon

November 11, 2023
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Prompt service

Prompt service, no dramas!

October 30, 2023
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Reply from Door Handle Store

Hi

Thank you for taking the time to leave us this positive feedback. We are happy to hear that you find our services helpful.

Team Hiatt

Rated 5 out of 5 stars

Excellent

Excellent! Product selection and preserving effortless. Delivery as promised

November 9, 2023
Door Handle Store logo

Reply from Door Handle Store

Hi Khalid


Thank you for taking the time to leave us this positive review. We try our very best to ensure all of our customers can have the smoothest experience when ordering with us not matter what.

Thank you for choosing Hiatt
DHS

Rated 5 out of 5 stars

Very fast delivery and good priced…

Very fast delivery and good priced product

November 8, 2023
Door Handle Store logo

Reply from Door Handle Store

Hi Ade

Thank you noticing our efficient delivery services and our competitive pricing. We ensure that Hiatt can meet our customers standards with every order.
Thank you for choosing Hiatt

Team Hiatt

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