DOORS & FLOORS DIRECT LIMITED Reviews 

If you are unfortunate enough to use Doors and Floors Direct, be prepared for an unfounded character assassination if you dare to complain about the quality of service or products received.

Please see below a lovely display of responses they have made to an array of unhappy customers. As a small family business, who apparently pride themselves on customer service, I suggest whoever responds to these negative reviews undergoes further training on how to politely respond to complaints. As I believe you do not represent Doors and Floors Direct in a professional manner.

👎 Thanks for your 1 star review. I see from your recent reviews of Doors and Floors, Tapi Carpets and The Furniture Superstore, you get ignored a lot. Perhaps instead of ‘standing there and waving the guy over’ you could make yourself known to the staff in future with a hello.

👎 I would also like to note that you have stated in further correspondence that we should have offered as a small gesture of goodwill - a refund of the door £95.53. We are now in a position where we have a delivery driver who has expressed the desire not to deliver to you again, a fitter who would not wish to fit for you again and a member of staff who would not want to deal with you again. It is unfortunate that as a company we are not able to "review" our customers, if we were able to we would certainly return a 1-star review to you.

👎 Thank you for the 1 star review. I am sorry that after using our shop “several times” and recommending us to “numerous friends and family” without leaving a positive review, you now feel the need to leave this disappointing review and in our view, inaccurate account of events.

👎 Thank you for taking the time to leave your feedback on Trustpilot. There are two sides to every story and the truth on this occasion is somewhere in the middle. We thought we would reply as our version of events are a little different to yours.

Very friendly and knowledgeable staff. Didn’t try to sell us something we didn’t need. Asked what we were looking for in our flooring.
Made us feel important and the product was second to none.

New flooring & skirting throughout our house. The service was excellent from beginning to end. Sales staff were brilliant they guided us through our choices with the expertise & knowledge. Everything arrived on time. Fitters were brilliant. Polite, professional & friendly. Can’t fault the company at all. Thanks again. I love it.

Old doors...new handles.

We've got an old (ish) house with lovely oak doors that were stained dark brown, we had them stripped back to the natural wood....... that's where the problem started we just didn't have a clue and door furniture!!! So, we contacted Doors and Floors at Blaydon and got the most lovely helpful guy ever (Liam) he guided us through the whole online selection process (it was during lockdown) and we eventually decided on handles that totally matched the style/era of our doors 😊👍 to say we're delighted with the result is an understatement. Thanks Liam at Doors and Floors for your guidance and patience. 5 star team!!

The best service, the best quality, the best value around!
I bought flooring for my kitchen/diner and my bathroom and the most gorgeous oak internal doors. The service was second to none, nothing was too much trouble. I would never go anywhere else! Definitely, definitely recommend.

I had used Doors and Floors several times and also recommended to numerous friends and family members. I had recently done some work at home which meant i needed to replace a few bits of flooring which i had purchased from them a few years earlier. I went to the store and took a box of what i thought was the correct flooring i left my invoice with the gentleman that helped me incase it was wrong and i would have to bring back. It was the incorrect flooring so i returned with the box for a refund and a sample of the original flooring to see if we could match up, the guy we spoke to was really helpful he told us the flooring was not something they could get anymore so we were discussing whether different options available or any solutions to match floor in. Another member of staff stomped across to us complaining about myself and my husband returning the box and "why do we think we can just return things that have been opened and its ok its not our money" and just basically slated us as we stood there, my husband and myself were a bit gobsmaked by his behaviour and the gentleman who had been serving us looked uncomfortable. We continued to talk to the gentleman dealing with us and ignored the other staff members rants (Scotty i believe he's known as). He then approached us again stating it wasn't there fault and telling his staff member "don't let them blame you you didnt work here when we had that flooring in". by no means were we blaming anyone and made it quite clear i thought his manners and customer service was shocking, he then walked away. the other gentleman kindly arranged my refund and i left the store. its a shame one person can let the business down so badly i have never received such bad customer service and manners in my life and will definitely not be recommending them again. He was aggressive rude and made the experience extremely uncomfortable

In reference to your response. At no point during our conversation did we raise our voices to the gentleman that was dealing with us. The product had been opened as how else would we check if it was the correct flooring. We were discussing with your colleague our options, we were at no point rude or aggressive to anybody either. I did however challenge Scott about his behaviour and bad customer service. Even the response to my review is very passive aggressive. I don’t regularly put reviews on trust pilot but was so incensed by the way we had been treated I decided to use this forum to air my grievances. I did actually visit another flooring shop who were extremely helpful and managed to order us the flooring you advised was no longer available as discontinued. Goes to show there is still good customer service out there.

And also just to clarify before putting the review on trust pilot I contacted your other store to make a verbal complaint which I was told would be looked into but as no one took my contact details I was unable to get any feedback regarding it.

Recently bought 8 doors and flooring, excellent customer service from Neil, one door was exchanged when I ordered the wrong width, this was managed by Neil without any stress to myself as I was on holiday. Really happy with the doors and flooring, so had no hesitation in ordering staircase this week. Would highly recommend.

I have used doors and floors direct on several occasions and each time I have had impeccable service and never had any problems returning any unused wood. I have recommended them to other people and they are extremely satisfied with the service and the quality of their flooring.
Keep up the good work Sam and Kevin.

Brilliant service. I'm not typically inclined to leave online reviews but the Blaydon branch of Doors and Floors were brilliant. They were incredibly patient and accommodating as I tried to reach a decision on flooring and when there was a very minor delivery glitch they went above and beyond to resolve it so that it didn't have knock on implications. I can't recommend highly enough.

Purchased new doors, a new staircase and flooring over the last year. Service excellent, everything delivered when it was supposed to be. Great quality products. We will use this company again.

Doors&Floors fitted a brand new staircase for me, replacing my old, flimsy knotty pine staircase with a beautiful new sturdy oak staircase. The customer service was excellent. The delivery was made at the agreed time. The materials were well packaged and of perfect quality. The workmanship by Paul who installed the staircase was outstanding - a true perfectionist. He was reliable, tidy, courteous and extremely helpful. I have already recommended this company to lots of people and would certainly use them again, without reservation.

Miss Carol Benbow, Northumberland

Absolutely appalled by the service at Doors and Floors Direct (particularly Scott at Benton Office).
As a previous customer with a whole house of floor they supplied, he offered me a small discount on a new floor (£100). We provided rough measurements and were advised the fitters would come measure up for exact measurements. They never did and instead decided to just hope they had what they needed and time to fit it. We asked if the same guys were able to fit a different floor upstairs and were told yes definitely ( at standard price of £10 a square metre - no discounts).
On the day of fitting they arrived and said no beading was on the order, despite having asked for it. They advised all our doors would need trimmed at £15 per door and that our downstairs toilet would take extra time (2 things they would have known if they came to measure up in advance). They ignored all other instructions (such as start upstairs) and when we popped in they said they were unlikely to finish in one day, so could return in a week (!!) after their holiday! Scott had assured us on several occasions they would be finished
in one day and I had stressed the importance of this because we have furniture being delivered and a van booked to move in. Why accept the work if you don’t have time to finish it? Who is happy leaving a customer with half a job?
Called today to discuss all of this with Scott and before I could even open my mouth he was straight down my throat with the worst attitude. Saying he fitted the upstairs as a ‘favour’ and I should be grateful (at £10 per square metre I struggle to see how this was a favour) and when I mentioned the beading he said this wasn’t part of the order - so tough. Wouldn’t discuss any further. He was talking over me speaking to with the most disgusting tone of voice. Even called me ‘horrible’ and said I should be grateful they had done me a favour. Well after a few days of absolute stress with their terrible service I wish he hadn’t done me a favour!
The fitters weren’t able to finish the job, when we popped over they even suggested we swept up for them! Surely that’s part of their job. They never found time to trim the doors back so the doors are all lay around off the hinges and we have to find somebody else last second to do this. They also didn’t have time do the sealent.

There are so many lovely tradesmen and companies who have made moving house a pleasure, please just avoid these like the plague! Scott has no business working in customer service!