Within a day of ordering 3 locks they were despatched and a day later arrived. Locks are Yale and were excellent value which could not be beaten. Initial enquiry with the company regarding door widt... See more
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I thought I had ordered exactly which lock I needed, it looked correct on the web page, but either I misread the details or they were not completely clear. In the end I ended up with a lock that was s... See more
Excellent service from Door Solutions Direct!! Their website makes it easy to order the desired item and, if necessary, specify dimensions. I purchased a stainless steel kick plate for my front door.... See more
We ordered 2 aluminium kick plates and they are both exactly as we ordered. The pre-drilled holes helped a great deal and the plates also came with screws for fixing. The packaging was very good and... See more
Company details
Written by the company
Door Solutions Direct are leading UK based distributor of all Architectural ironmongery needs. Based in the West Midlands with over 30 years experience. Experienced and qualified staff available offering the highest level of service at all times. The Door Solutions Direct range gives you a massive choice of products, including all the major brands, plus our own range of products. We also Manufacture Door Kick and Finger Plates on site which enables us to save customers time and money. We will cut our plates to suit any requested size. Our plates are available in Polished Brass, Polished Stainless Steel, Stainless Steel and Aluminium. Whatever your Architectural hardware needs, this website is sure to have the right product for you. The choice caters for all styles, materials and budgets.
Contact info
6 Julian Close, ws6 6np, Walsall, United Kingdom
- 08002545154
- sales@doorsolutionsdirect.co.uk
- doorsolutionsdirect.co.uk
Excellent choice very tasty good value…
Excellent choice very tasty good value food , and delivered to my door with a smile , whats not to like !
Just brilliant
Delivered as required.
Next day delivery on Monday 19th
Next day delivery on Monday 19th. Still hasn't arrived (Thursday)
Promised delivery for Friday…
Promised delivery for Friday (yesterday) still no product delivery, one unhappy tradesman expecting to fit this morning having re arranged work schedule to fit
I placed an order and then heard…
I placed an order and then heard nothing. I phoned and was told that the item was not in stock and they were waiting for it to come in. The website did not give any indication of this.
Great service
Previous order from them was really…
Previous order from them was really good . But my last order was a problem. Left them a voicemail and sent them an email as I had ordered an paid fixed days earlier. No response to either my voicemail or email.called them again today was told the item was out of stock and would be in next week.they could not be bothered to let me know that this was the situation previously.Won’t be ordering from them again.
Not very professional
I ordered assuming item was in stock, chased to find they were awaiting stock ! Poor communication and unprofessional when answering phone ! Arrived ove a week later
I ordered a door closer and it took…
I ordered a door closer and it took nearly two weeks to arrive. After a week I emailed asking where it was, initially didn't get a response, then when I threatened to cancel the order I got an unapologetic reply to say that the item had been posted that day - it took nearly another week to arrive due to Easter!
Redman mk1 panic bolt
Simple process to order. Good communication. Good delivery updates. Speedy delivery service
Purchase Failed to Arrive
Order placed and paid for on the 10th March.
Now the 20th, still no product and after numerous phone calls going to mobile voicemail, still no response.
We had 3 requests over the weekend to write a review, so unfortunatly, here it is :(
Don’t throw away your money
I ordered door closers online as it looked like they were in stock, but when I got the invoice it was apparent they didn’t have them. I contacted them by phone as this was a rush job and they agreed to refund me, that was 20 days ago. Email messages bounce back and they won’t answer the phone. £660 out of pocket. I will pursue a chargeback but I can do without the hassle
Great servic quick reliable and product…
Great servic quick reliable and product was exactly what I was after for a Competitive price
Excellent fish and very good service.
Excellent fish and very good service.
Delivery guy knew about us and our likes and didn't try to force us to buy more than we wanted. Will certainly continue to buy from this company
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