Justin Leahy was extremely efficient and helpful in producing great photos and getting my house advertised within a couple of days of his visit. The first two viewings are already scheduled within h... See more
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Slightly chaotic and disorganised but once you get the hang of it then things go smoothly. Saving lots of money on the sale and extra benefit of not having to put your trust in dodgy Estate Agent... See more
I found a property I was interested in and sent an email on a Sunday, not expecting to hear back until the Monday at the earliest, but Paola very kindly came back to me really quickly with everything... See more
I experienced problems with the online portal and unable to communicate directly with potential buyers as the viewing requests did not display. These were emailed to me but most of the viewing times r... See more
Company details
About Doorsteps.co.uk
Information provided by various external sources
Doorsteps. The brand new hybrid estate agency covering the whole of the UK with our local property experts. We combine the human face of high street agents with a unique online infrastructure. And only £99 to sell your home and we're open 24/7. Better service and much better price!
Or, get your local agent out for a valuation today and if you instruct us, enjoy their support at every step of the way!
Our Mission: Honest, transparent and hassle free.
We knew there had to be a much cheaper way of selling homes. An honest, transparent and hassle free way of selling property. At a fantastic price, but also a great level of service. We imagined a world, where you could sell your house for less than a hundred pounds and you wouldn't have to leave your home.
Stop imagining. With Doorsteps we make selling homes in Britain as easy as selling a car. No, easier.
Contact info
4.5
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very quick to respond and Amman was…
Very quick to respond and Amman was very helpful.
February 28, 2022
Unprompted review
It's not possible to leave zero stars
It's apparently not possible to leave zero stars, therefore I will attribute this 1 star to the photographer, Harsh who they subcontracted to do the photos, valuation and virtual tour. He was excellent. The remaining blanks are for the Doorsteps hosted viewings 'service' (and remote customer 'service'), which is a complete waste of time. I paid £999 for their premium package specifically for the hosted viewings. PEOPLE DO NOT WASTE YOUR HARD EARNED MONEY ON THIS!
I have documented a catalogue of errors, which I have discussed with Doorsteps and will not bore you with in detail, however they can be grouped into 3 main areas: 1) very obvious lack of a working process, 2) multiple phonecalls (on my part) repeating the same information to get anything done, 3) limited amount of communication around anything including feedback from viewings.
The worst moment was when they arranged a viewing and then didn't turn up to host the viewing that they arranged, so I got an angry call from the interested and potential buyer (whilst I was at a family wedding) that I then had to deal with. The potential buyer could not get in contact anyone at Doorsteps so they called me. Great. Not.
Long story short, it's been a complete waste of my time and money. As of today, I am still waiting for the return of my keys, despite chasing several times. It would also be great if (9 months later) someone at Doorsteps could send me an actual invoice.
So to summarise my review - 5 stars for taking my money and zero stars for everything else.
(I blame myself.... I should have listened to the advice on The Landlord Blog (google it).....he warned us all)
February 28, 2022
Unprompted review
Ammar was very helpful
February 28, 2022
Unprompted review
I rang to talk about viewing a house
I rang to talk about viewing a potential property for me to buy, the man who answered my call was Ammar and he was very helpful and polite in the way he dealt with the matter.
February 28, 2022
Unprompted review
Paola
I was called back very quickly after submitting my request for a viewing. paola was extremely helpful and polite- sorted out a viewing at very short notice- thank you
February 27, 2022
Unprompted review
Paola was very friendly and gave us…
Paola was very friendly and gave us appropriate information. Thanks
February 27, 2022
Unprompted review
Very quick in making contact and was…
Very quick in making contact and was very accommodating booking viewing appointment.
February 27, 2022
Unprompted review
Paola has been very helpful today
Paola has been very helpful today, thank you Paola.
February 26, 2022
Unprompted review
Spoke to Paola who was very friendly…
Spoke to Paola who was very friendly and professional. Booked a viewing straight away without any issues.
February 26, 2022
Unprompted review
Excellent and quick service from Paola
February 24, 2022
Unprompted review
Positive and quick response
I had conversation with Jean and she is very kind and helpful. She provides me all the information and arrange my property viewing.
February 24, 2022
Unprompted review
DO NOT USE!!!!
Shocking service from start to finish! No support, no help, no contact! They juat want your money upfront! Use a proper estate agent who actually want to help you sell your house.
February 23, 2022
Unprompted review
Professional service
Received very polite and professional service from Ammar in a call today. Quick and to the point
February 23, 2022
Unprompted review
Very good response given.
Ammar has given good response for house viewing request. Thanks.
February 22, 2022
Unprompted review
Ammar dealt with my enquiry efficiently…
Not a great experience. Calls seem to be answered outside of the UK. The line is bad and the accents very varied. The understanding required of a British market seems very poor i.e. the answers I gave to their questions were not understood. Then once an offer was put in they were chasing me to use their other services.
February 22, 2022
Unprompted review
Great service provided by Paola
Great service provided by Paola. She was very friendly and helpful.
February 21, 2022
Unprompted review
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