Doorway To Value Reviews 

6,124
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and highly knowledgeable, making interactions pleasant and stress-free. Many people appreciate the professional approach, noting that salespeople provide excellent advice without any pressure to buy. This leads to a relaxed and enjoyable shopping experience, where customers feel they have ample time to make informed decisions. Reviewers frequently highlight the wide choice of quality products available, from furniture to mattresses, which consistently meet their needs. Many consumers express high satisfaction with their purchases, often returning to the company due to the excellent service and value for money.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Product

Consumers find the product selection to be positive, with many appreciating the wide range of quality... See more

Service

Users describe positive interactions with service, consistently reporting excellent and helpful experiences... See more

User experience

Reviewers mention positive feedback about user experience, with many customers describing their experience as... See more

Value for money

Customers consistently report positive experiences with value for money, often highlighting that prices are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was our first visit to Doorway to Value having been given the link by a friend. All staff were friendly and approachable. We looked around the store at leisure then discussed purchasing a suite an... See more

Rated 5 out of 5 stars

Recently came into the store to look at sofas. Darren Broadhurst was great, it was difficult to make decisions over fabrics etc but Darren made it all easy and spent a lot of time fetching other fabr... See more

Rated 5 out of 5 stars

Went into Doorway to Value today (we go there a lot!) asking about changing a cushion on a chair bought from them a couple of years ago - and left after buying a new chair! DTV were more than happy to... See more

Rated 5 out of 5 stars

Our experience was good . Darren Broadhurst was helpful and friendly at every step, from helping us measure up the wardrobe and bedside cabinet, and finding alternative options in his department .We... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store

Written by the company

"The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

Doorway To Value - Never Beaten on Price

Written by the company

To offer the finest furniture at true value for money prices.
Doorway to Value's knowledgeable staff, have offered an invaluable service to generations of families in Chorley and the North West.

Never Beaten on Price

We Will Not Be Beaten On Price

In the unlikely event that you find the same combination offered at a lower price elsewhere within 30 days of placing your order, we will gladly match that price and provide an additional £50 discount! This price promise is for all of our products including the famous brands we sell.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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5.0

All reviews

(6,124)

1,178 reviews in the last 12 months

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Rated 5 out of 5 stars

For advice when in store ask Kelly!

We’ve been looking for a couch for sometime and have visited Doorway to Value a few times as the Nolan sofa had caught our eye, but it was just that bit too big! Little did we realise until we spoke to Kelly that it was made to order and came in all different size options (this wasn’t advertised so we would never known). Had we not spoken to Kelly we wouldn’t have bought it. If you need help and advice when in store Kelly is your go to! Thanks for the everything Kelly.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I spoke to Steven Corns when I phoned about an order I wanted to make, he couldn’t have been more helpful, went above and beyond,rang me back when he said he would, communication was excellent. I am a long standing customer of Doorway to Value and I would not go anywhere else they are a pleasure to deal with. I am now waiting for my order to be delivered , the delivery teams are excellent also.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

A good experience buying from Doorway…

A good experience buying from Doorway to Value. Jason helped me choose the right recliner for me. He had good knowledge and didn't rush me through the process, giving us time alone to try each of them and chat. Due to a medical condition he was able to remove the vat and still give me the voucher offer they had. Bought the recliner at a good price with friendly, knowledgeable service.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Steven Corns

It is our second time purchasing from 'Doorway to value' and we were extremely pleased with the service we got from, Steven Corns. He was extremely helpful and very knowledgeable. Nothing was too much trouble. Wasn't at all pushy with the sales pitch whatsoever. Left us to browse and never at any point did we feel pressurised to purchase. He is an excellent asset to the business. A very worthy 5 stars . Well done, Doorway to value in finding such a professional salesman !!!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Corner sofa

Just bought a corner sofa - had great help from Kelly! No fuss, no pressure and sorted me out with exactly what I wanted. Would definitely recommend!!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

We have been customers here for over ten years and recommend it to friends and family. Excellent products but, more importantly to us, no pressure sales; it is always a stress free, quite enjoyable experience. We always make a beeline for Dave as he offers good, friendly advice and isn’t pushy at all.
I would definitely recommend this company.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

A good purchasing experience

David quickly understood our requirements and directed us towards a couple of excellent alternatives. All done in a cordial and non-pushy style.
A good purchasing experience!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

We visited Doorway to Value to replace our leather sofas and our carpets. David Thomson looked after us well, gave us the time to select the right sofas for us and provided lots of useful advice. The staff were all great and David and Mark McNamara organised timing of delivery of sofas and carpets when we needed them following building work on our house. We will definitely visit again!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

My wife and I always use Doorway to…

My wife and I always use Doorway to Value as our first stop for home furnishings for nearly 20 years and have never been disappointed.
We called in to store to look at a new mattress for the bed we bought over 14 years ago and as usual the service we received was second to none. Ian Ryan was as we expected of DTV totally professional and knowledgeable and helped us decide which mattress we needed. We tried every single option and spent so long deciding. Ian you are a credit to DTV and we hope they appreciate you.
We recommend DTV to everyone looking for great value and professional knowledgeable service.
Thanks again
Steve and Ann

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

As previous customers we knew what to…

As previous customers we knew what to expect and weren’t disappointed. We were looked after by Danny who was really helpful and made us feel at ease his product knowledge was excellent and I would recommend Doorway to Value as a great place to visit

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fabulous service from start to finish from both Kelly and Danny. Nothing was too much trouble and Danny gave us his full expertise when it came to selecting our new sofa.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience once again

Great experience once again from Doorway to Value. Excellently looked after by Steven who offered great impartial advice and a cup of coffee. Lovely store with wide selection and range of manufacturers. We happily recommend to family and friends.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Danny Balcerzak reflect the superb service you expect from Doorway to Value

Danny couldn’t be more helpful - from the warm welcome and brew he sorted on arrival to the sale at the end he was attentive whilst not being pushy.

Danny brought chairs from all over the store so that we could try them with the table we had chosen - provided details of the things to consider with each design of chair and worked out the the total price for the 3 we narrowed it down to (both with material and leather upholstery).

As a returning customer the discount scheme really helped and he was able to add a few small extras (that we would have been looking to purchase).

20% deposit secured the deal and as we are in the middle of build Danny is arranging for the items to be stored when they arrive until they are needed.

Couldn’t ask for anything more - great service from Danny (which is the same service we have enjoyed in the 40 years we have been doing business with Doorway to Value).

June 13, 2026
Unprompted review

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