I like this proxy for the very minimal fees and quick purchase processing. Ordering lots of small items like books adds up on many proxies that charge 300-500 yen per item while Doorzo charges 50-300... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This is my second time ordering from Japan through Doorzo, and I don’t regret it. The delivery went smoothly, thank you! I also really appreciate the feature that allows customers to request a price r... See more
Company replied
while it does take time for them to pack and ship out your package, it arrives very safely and is clearly handled with care. they organize it very nicely in the box and wrap the outside with plastic f... See more
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Easy to use, reliable and very generous with coupons! This is my 6th time using Doorzo, I managed to get some out of print figures like Ultra-Act Evil Tiga, MS Girl Unicorn Gundam [Awakened] and S.I.C... See more
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Company details
About Doorzo
Written by the company
Doorzo Top Japan Proxy Service
With over 10 years of extensive industry experience, Doorzo is a reliable partner for Japanese shopping enthusiasts worldwide. We are official partners with Japan's Top Stores, including Mercari, Rakuten, Rakuma, Yahoo! Auctions, Bookoff, and more.Based in the heart of Akihabara, Tokyo, Doorzo offers seamless international shopping services, connecting Japan's unique products to the world.
24/7 Automated Proxy Purchasing
Wide Selection: New and vintage toys, figures, game consoles, books, and more. No matter what you want from Japan, you can buy it here.
Convenient Shopping: Access via website and app anytime, anywhere, providing you with a more convenient shopping experience.
Secure Transactions
Safe Payment Options: Various credit cards, PayPal, Alipay, and more.
Unbeatable Prices: Competitive rates for all your favorite Japanese products.
Cost-Effective Shipping
Consolidation Service: Combine purchases from multiple websites before shipping them out internationally.
Free Storage: Up to 60 days + 30days paid storage.
Excess Packaging Removal: Minimize shipping weight and cost.
Professional Support
Multilingual Team: Fluent in English, Simplified Chinese, Traditional Chinese, and Japanese.
Real-Time Order Tracking: Keep track of your purchases easily.
Customer Reviews: See what others say about Doorzo.
Exclusive Benefits
Special Deals and Discounts: Enjoy promotions and savings.
Secure and Reliable: Your satisfaction is our priority.
Contact info
1-19-1 Akabane Kita, Kita-ku, Tokyo 115-0052, Japan., 10-10041, Tokyo, Japan
- 0368116180
- support@doorzo.com
- doorzo.com
4.6
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All was good
November 17, 2025
Unprompted review
Reply from Doorzo
Thank you for your feedback! We’re glad to hear everything was good. If there’s anything we can do to make your next experience even better, please don’t hesitate to let us know. We appreciate your support!
Terrible first experience
- Customer Service/Ticket takes too long for response
- While coupon is good, the period is so short, also most of coupons are just for Flea market but not Shop finds
- Refund takes really long, they said it will be refunded around 24 Hours, but No.
- Guess what? One of my wishlist item already sold out because the items still waiting to get refunded and top of that, the coupon is already expired too.
(I will change the rating if I already satisfied.)
November 14, 2025
Unprompted review
Reply from Doorzo
Thank you for your feedback. We’re glad to hear you had a good experience, and we truly appreciate your suggestion. We’re continuously working to improve our delivery efficiency, and your comment helps us identify where we can do better. We hope your next order reaches you even faster. If you ever need assistance, we’re here to help.
It's my first time purchasing from…
It's my first time purchasing from doorzo. Can't believe it's cheaper then in store in Singapore. But the shipping fee it's pricey. So far I have no issues in using the app. I would 💯 Recommend to my family and friends but sadly they don't like online shopping like myself.
November 13, 2025
Reply from Doorzo
Thank you very much for taking the time to share your experience with us. We are delighted to hear that your first purchase with Doorzo has gone smoothly and that you found our prices more competitive than in-store options in Singapore.
We appreciate your feedback regarding the shipping fee and will certainly take it into account as we continue working to improve our service. It is also wonderful to know that you find the app easy to use.
Your recommendation means a great deal to us, even if your family and friends are not keen on online shopping. We are grateful for your support and look forward to serving you again in the future.
Reply from Doorzo
Thank you so much for your kind words! We’re delighted to hear that you were pleased with the quick notification, careful packaging, and commission-free service. It’s always our goal to make your experience smooth and worry-free. We truly appreciate your support and look forward to serving you again soon.
Reply from Doorzo
Thank you very much for your lovely feedback! We’re so pleased to hear you had a great experience and enjoyed the wide range of options available. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Best experience ever
Best experience ever! Quickly, secure & professional provider! The care taken in packaging is meticulous and exceptional.
November 7, 2025
Reply from Doorzo
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our service. Ensuring secure, efficient, and carefully handled deliveries is always our top priority. Your satisfaction means a great deal to us, and we truly appreciate your trust in Doorzo. We look forward to serving you again soon!
Decent shopping platform
EDIT:
Doorzo team has reached out to me and offer compensation of 200 yen. Although it wasn’t a lot but it was still genuine of them to offer me this none the less. I guess the seller got away as the winner while both of us are the losers. Hopefully in future there will be a system implemented whereby such unethical practices by sellers get punished too. With that I had adjusted my rating to be fair to doorzo team.
I would had rate it zero if I could. TLDR, I won an auction on doorzo platform and payment was deducted after securing my bid. 5 days later I received a message saying the item has been sold by the seller. FFS an auction that I won has been sold off the shelf to another buyer?! Refund was given but hello there’s exchange rate difference 5 days later so i obviously didn’t get my full amount back.
So I message their customer service expecting them to be able to resolve my issue and unhappiness. But all they offered was an insincere apology, stating there’s nothing they can do on their end. It’s like they are telling me “oh too bad for you brother go sulk!” How could they not see that I am a victim of their flawed system that doesn’t protect the consumer?? In the past they will have some form of compensation and they will value or take into consideration such bad shopping experiences. But now they just leave you to die since they probably have a notable customer base. Safe to say I’m going to call time being a supporter of their platform after years of using their platform to make purchase.
November 10, 2025
Unprompted review
Reply from Doorzo
Dear Customer,
We sincerely apologize for the unpleasant shopping experience you have encountered and truly regret any frustration caused.
Regarding the issues you raised, we would like to provide some clarification. As a purchasing platform, we only provide proxy buying services and, unfortunately, cannot intervene in or enforce any decisions made by the sellers. These decisions fall within the sellers’ individual rights, and we kindly ask for your understanding in this matter.
Additionally, please note that exchange rates naturally fluctuate over time, and we are unable to control or adjust them.
We deeply value every user’s experience on our platform, and your satisfaction is very important to us. Should you have any further questions or require assistance, please feel free to contact us anytime through your customer ticket. Our support team will continue to communicate closely with you and provide timely help, so please rest assured.
Thank you for your patience and understanding, and for giving us the opportunity to assist you.
Doorzo is great
Doorzo is great, it is quite expensive for the delivery but it comes quick on deciding what delivery method your going to choose but when I received my order it was absolutely fine and in good condition.
November 6, 2025
Reply from Doorzo
Thank you for taking the time to share your experience with us. We are pleased to know that your order arrived safely and in excellent condition. Your positive comments about our delivery speed and overall service are greatly appreciated.
We understand that international shipping costs can be significant, and we continuously work to offer the most reliable and cost-effective delivery options available. Your feedback is invaluable in helping us improve our service further.
Thank you once again for choosing Doorzo. We look forward to assisting you with your next purchase and ensuring another smooth and satisfying experience.
Everything came well!
Everything came well!! Really fast and perfect, as always. I'll continue buying from here
November 3, 2025
Reply from Doorzo
Thank you for your kind feedback. It is wonderful to hear that your items arrived quickly and in perfect condition. We truly appreciate your continued trust and look forward to serving you again.
First order with doorzu and am a…
First order with doorzu and am a satisfied customer!
October 28, 2025
Reply from Doorzo
Thank you for sharing your feedback. We are delighted to hear that your first experience with Doorzo has been a positive one and that you are satisfied with our service. We truly appreciate your support and look forward to assisting you with many more successful orders in the future.
Best Japanese Proxy Service
Doorzo is by far the best Japanese proxy service I have ever used, and I can say that because I’ve been using them for over a year now after switching from my previous proxies (I’ve tried DeJapan, Neokyo, and Buyee).
Doorzo offers plenty of services that other proxies don’t, such as the ability to leave a comment on listings (when applicable), no proxy fee coupons among many other coupons, and the ability to search across multiple sites at once. They also offer 60 days of free storage for your items after they arrive at their warehouse, whereas most other proxies offer only 30 at most.
Buying an item from, let’s say, Mercari on Doorzo is significantly faster and easier compared to buying with other proxies because you don’t have to browse on the Mercari website, copy the link/title of the listing, and paste it to the proxy website search bar and then go through even more steps to purchase the item because everything can be done on the Doorzo app. This helps a TON when you’re trying to snag a popular item.
Doorzo also offers exceptional customer service. I reached out about an issue with the user interface and they got it fixed within two days.
From my personal experience, it takes on average 5 days for a parcel to ship out after I pay for consolidation and international shipping, and each time my packages have arrived with all items in excellent condition.
I would highly recommend Doorzo.
October 28, 2025
Reply from Doorzo
Thank you very much for taking the time to share such a detailed and thoughtful review. We are truly delighted to know that Doorzo has become your preferred Japanese proxy service and that you have continued to place your trust in us over the past year.
We are pleased to hear that you value our features, such as the ability to comment on listings, our range of coupons, multi-site search, and the extended 60-day free storage period. It is also wonderful to know that you find our platform efficient and convenient for purchasing items quickly and securely.
Your kind words about our customer service mean a great deal to us, and we are glad that our team was able to assist you promptly. We take great pride in ensuring our customers receive a smooth and reliable experience from start to finish.
Thank you once again for your continued support and recommendation. We look forward to serving you for many years to come.
It was amazing
It was amazing! The shipping was a little expensive (I’m from Canada) but it’s legit and reliable!!! I recommend :3
October 28, 2025
Reply from Doorzo
Thank you for your kind feedback. We are delighted to hear that you had an amazing experience and found Doorzo to be reliable and trustworthy.
We appreciate your understanding regarding international shipping costs and are continually working to offer the best possible value for our customers.
Thank you for recommending us. We truly appreciate your support.
Doorzo is great! however…
I really like how simple it is to navigate the app, and it’s super convenient for someone overseas. They handle everything quite well too. The only problem I have is I’ve noticed the shipping fees have increased by a fair amount for even just the smallest of items. It’s frustrating that i’m spending more money on shipping than the actual product, and it’s too late to change your mind once it’s in the warehouse.
November 3, 2025
Reply from Doorzo
Dear Customer,
We sincerely apologize for the unpleasant shopping experience and any frustration caused by the increased shipping costs.
Regarding the issue you mentioned, we regret to inform you that the shipping fees are determined solely by the logistics provider, and we unfortunately do not have the authority to intervene or adjust these fees.
That said, we truly value our users and always aim to provide a cost-effective shopping experience. To help reduce expenses, we offer various point and rewards activities on our platform, which can be used to offset costs on future orders.
We deeply care about our users’ experience and are committed to supporting you. Should you have any questions or need further assistance, please feel free to contact our customer support team via your customer ticket. They will communicate with you proactively and provide the help you need, so please rest assured.
Thank you for your patience, understanding, and for giving us the opportunity to continue improving our service.
Reply from Doorzo
Thank you for your wonderful feedback. We are delighted to know that you consider Doorzo the best buying proxy. Your satisfaction is our top priority, and we are pleased that our service has met your expectations.
We appreciate your support and look forward to serving you again soon.
Doorzo Good App
It's a good app
It tells you the amount to be paid and when the item arrives at the warehouse
It's shows up in the status of the item
And will only ask for shipping fees if it arrives at warehouse so I know I paying for the item and the service I paid for
November 3, 2025
Reply from Doorzo
Thank you for your kind feedback. We are delighted to hear that you find Doorzo helpful and easy to use. Our goal is to make every step of the process, from payment to delivery, clear and convenient for our customers.
We truly appreciate your support and look forward to continuing to serve you.
Seller sent wrong items intentionally. No refunds for buyer.
I am writing this review to share my recent experience with Doorzo's service, which potential buyers should be aware of.
My issue concerns two separate orders I placed through the platform. In both cases, the seller sent me an incorrect item.
When I contacted customer service to resolve this, I was informed that they were unable to provide a refund for the incorrect items, despite the seller being at fault. Furthermore, I was still charged the associated service and/or shipping fees for these wrong items.
My experience suggests that the buyer protection policy may not cover all purchasing issues, even in cases of clear seller error. I advise anyone considering this service to be aware of this risk and to carefully review their terms and conditions, as you may have limited recourse if you receive an incorrect item.
October 10, 2025
Unprompted review
Reply from Doorzo
Dear customer,
We are truly sorry that your shopping experience with us has caused you any disappointment or concern. Please know that we sincerely value how you feel and appreciate you taking the time to share your experience.
Regarding your situation, we would like to gently explain that we provide a purchasing assistance service and are not professionals who can guarantee the authenticity, condition, or quality of items. This is also why our platform offers various inspection and checking services—to help provide our customers with added reassurance and protection whenever possible.
If there is any issue with your item, please rest assured that we will do our very best to assist you proactively and handle the matter with care. Our sincere hope is always to support you and help create a more pleasant and reassuring shopping experience.
Our customer service team will continue to assist you through your customer ticket with patience and dedication. Should you have any questions or need further help, please feel free to contact us at any time.
Wishing you a warm and pleasant day ahead, and thank you again for sharing your thoughts with us.
Yayyy
I truly recommend using this app as it made the process of proxying from another country much much MUCH easier!
October 21, 2025
Reply from Doorzo
Thank you very much for your review. We are delighted to hear that Doozo made the process of proxying from another country significantly easier for you. Your recommendation is greatly appreciated.
If you have any further feedback or need assistance, please do not hesitate to contact our support team. We are always here to help.
Super fast delivery
Super fast delivery! all my babies arrived safely and they are now at my house in which I love them very much
October 24, 2025
Unprompted review
Reply from Doorzo
Thank you so much for your lovely feedback. We are happy to hear that your items arrived safely and so quickly. It is wonderful to know that you are happy with your purchase and that everything has reached you in perfect condition.
We truly appreciate your kind support and look forward to serving you again soon.
takes kinda long to reply to customer…
takes kinda long to reply to customer tickets, but thanks . easy to use
October 16, 2025
Reply from Doorzo
Thank you very much for your feedback. We are pleased to hear that you find our platform easy to use. Please accept our sincere apologies for any delay you may have experienced in receiving a response from our support team. We are continually working to improve our response times to ensure a more efficient service for all our customers. Your patience and understanding are greatly appreciated. Should you have any further queries or concerns, please do not hesitate to submit a customer support ticket.
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