I like this proxy for the very minimal fees and quick purchase processing. Ordering lots of small items like books adds up on many proxies that charge 300-500 yen per item while Doorzo charges 50-300... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my second time ordering from Japan through Doorzo, and I don’t regret it. The delivery went smoothly, thank you! I also really appreciate the feature that allows customers to request a price r... See more
Company replied
while it does take time for them to pack and ship out your package, it arrives very safely and is clearly handled with care. they organize it very nicely in the box and wrap the outside with plastic f... See more
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Easy to use, reliable and very generous with coupons! This is my 6th time using Doorzo, I managed to get some out of print figures like Ultra-Act Evil Tiga, MS Girl Unicorn Gundam [Awakened] and S.I.C... See more
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Company details
About Doorzo
Written by the company
Doorzo Top Japan Proxy Service
With over 10 years of extensive industry experience, Doorzo is a reliable partner for Japanese shopping enthusiasts worldwide. We are official partners with Japan's Top Stores, including Mercari, Rakuten, Rakuma, Yahoo! Auctions, Bookoff, and more.Based in the heart of Akihabara, Tokyo, Doorzo offers seamless international shopping services, connecting Japan's unique products to the world.
24/7 Automated Proxy Purchasing
Wide Selection: New and vintage toys, figures, game consoles, books, and more. No matter what you want from Japan, you can buy it here.
Convenient Shopping: Access via website and app anytime, anywhere, providing you with a more convenient shopping experience.
Secure Transactions
Safe Payment Options: Various credit cards, PayPal, Alipay, and more.
Unbeatable Prices: Competitive rates for all your favorite Japanese products.
Cost-Effective Shipping
Consolidation Service: Combine purchases from multiple websites before shipping them out internationally.
Free Storage: Up to 60 days + 30days paid storage.
Excess Packaging Removal: Minimize shipping weight and cost.
Professional Support
Multilingual Team: Fluent in English, Simplified Chinese, Traditional Chinese, and Japanese.
Real-Time Order Tracking: Keep track of your purchases easily.
Customer Reviews: See what others say about Doorzo.
Exclusive Benefits
Special Deals and Discounts: Enjoy promotions and savings.
Secure and Reliable: Your satisfaction is our priority.
Contact info
1-19-1 Akabane Kita, Kita-ku, Tokyo 115-0052, Japan., 10-10041, Tokyo, Japan
- 0368116180
- support@doorzo.com
- doorzo.com
4.6
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was my first time buying in doorzo…
It was my first time buying in doorzo and it was so good protected, it ship a little fast for being December but it managed to get in time!!
December 15, 2025
Reply from Doorzo
We truly appreciate your kind feedback and are glad everything reached you in good time. Thank you for choosing Doorzo, and we look forward to assisting you again in the future.
Very good JP proxy with minimal fees and fast processing
I like this proxy for the very minimal fees and quick purchase processing. Ordering lots of small items like books adds up on many proxies that charge 300-500 yen per item while Doorzo charges 50-300 usually, and there are coupons that let you void the item purchase fee entirely as well as others. Shipping fees are also lenient and I have not had any issues with DHL tariffs to the US in my first package despite Doorzo not having DDP.
December 8, 2025
Reply from Doorzo
Thank you very much for taking the time to share such detailed feedback about your experience with Doorzo.
We are pleased to hear that our low service fees and fast purchasing process have been helpful, particularly when ordering multiple smaller items. It is also great to know that our coupon options and shipping rates met your expectations, and that your first delivery to the US went smoothly.
Your comments are greatly appreciated and help us continue improving our service for customers worldwide. Thank you for choosing Doorzo, and we look forward to supporting your future purchases.
Doorzo is really easy to use I've…
Doorzo is really easy to use I've ordered twice from them and both of them came perfectly
December 5, 2025
Reply from Doorzo
Thank you for your feedback. We are pleased to hear that you found Doorzo easy to use and that both of your orders arrived perfectly. Ensuring a smooth process and safe delivery for every order is very important to us. We truly appreciate your continued trust and look forward to serving you again.
Doorzo is competitively legit and realible.
"Doorzo Air" outbeats others by big comparison. This will depend on your country tho. 5 stars actually for this.
Very competitive "conversion rates" and services for Mercari or if you are looking for "non-auction" items.
Auction items options varied, Doorzo actually filters sellers for sake of buyers especially inexperienced ones by not allowing access to certain items/locations/seller reputation or ratings.
Warehousing fees are affordable and competitive.
December 11, 2025
Reply from Doorzo
Thank you for taking the time to share such a detailed review. We’re delighted to hear that you find Doorzo reliable and competitive, and that Doorzo Air works well for your location. We truly appreciate your recognition of our conversion rates, Mercari and non-auction services, and our efforts to filter sellers for a safer buying experience. It’s also great to know our warehousing fees meet your expectations. If you ever need assistance or have suggestions, we’re always here to help.
good yay fast and easy
December 8, 2025
Reply from Doorzo
Thank you for your feedback. We’re glad to hear your experience was fast and easy. If you need any assistance, we’re here to help.
thanks doorzo!
i love getting to use doorzo! it's super convenient, and everything i've ordered arrives safely, sometimes even faster than expected! :D ♥
December 1, 2025
Reply from Doorzo
Thank you for your feedback. We’re delighted to hear you enjoy using Doorzo and find it convenient, and that your orders arrive safely and even faster than expected. We truly appreciate your support. If you ever need help, we’re always here for you.
Easy navigation
Easy navigation, rich with details, swift and trustworhty e-payment, points for discount, makes everything easier in apps or website.
December 2, 2025
Reply from Doorzo
Thank you for your feedback. We’re glad to hear you find the navigation easy, the details helpful, and the payment process fast and trustworthy. It’s great to know the points system adds value to your experience. If you need any assistance, we’re here to help.
The whole process from placing order
The whole process from placing order, shipment to order received was easy and smooth. Doorzo is highly recommended for Japan online shopping.
December 9, 2025
Reply from Doorzo
Thank you for your positive feedback. We’re pleased to hear that ordering, shipping, and delivery were smooth and easy for you. Your recommendation means a lot to us, and we look forward to serving you again.
Reply from Doorzo
Thank you for sharing your experience. We’re glad everything went smoothly and that even the small details met your expectations. We appreciate your trust as a first-time customer and look forward to serving you again.
Is good place for shopping i recommend for others to shop here for their needs it is possible and sage.
Am really excited to shop from this app and i recommed for any one to shop here too
December 8, 2025
Reply from Doorzo
Thank you for your kind recommendation. We’re happy to hear you enjoy shopping with us and feel confident in the safety and convenience of the app. Your support means a lot, and we look forward to serving you again.
Reply from Doorzo
Thank you for your feedback. We’re glad to hear you were satisfied with the fast delivery. We appreciate your support and look forward to serving you again.
Fast, detailed and good features
Their services is great! I little bit confused why it has to have a fee to inspect an item but I don't mind it to the end.
On top of that, they help people to search in different shops in one app. Very convenient.
December 4, 2025
Reply from Doorzo
Thank you very much for your feedback. We are delighted to hear that you find our service fast, detailed and rich in features.
Regarding the inspection fee, we understand it can be a little confusing at first. The fee helps us maintain a reliable and thorough inspection process, and we truly appreciate your understanding.
Thank you again for your support. Please feel free to contact us if there is anything else we can assist you with.
Reply from Doorzo
Thank you for sharing your feedback. We are delighted to hear that your order was shipped extremely quickly and that you found the shipping costs to be exceptionally reasonable. It is also wonderful to know that you were able to make good use of the many coupons available.
The Doorzo app is easy to used
The Doorzo app is easy to used, I've been scrolling up & down to find the best item that i was looking for, Japan - English translator is very much handy, Good Job & Very much contended with my Purchased.
December 5, 2025
Reply from Doorzo
Thank you for your lovely feedback. We are pleased to hear that you find the Doorzo app easy to use and that browsing for the right item was smooth and convenient. It is great to know that the Japanese to English translator has been helpful for you.
We are delighted that you are satisfied with your purchase, and we truly appreciate your kind words. If you need any further assistance, we are always here to help.
Fast delivery once it is shipped out.
Fast delivery once it is shipped out.
No issue on service
December 4, 2025
Reply from Doorzo
Thank you for your feedback. We are glad to hear that the delivery was fast once your order was dispatched and that you experienced no issues with our service. Your support is greatly appreciated, and we look forward to serving you again.
2 complaints
Doorzo is still my favourite proxy, it’s affordable, easy and trustworthy. However the consolidation and time it takes to hand ‘into shipping ready’ packages over to post is very very long. It should not take 5 days to drop off a small parcel. Additionally the search function doesn’t work well especially the sorting option. That’s all!
November 25, 2025
Reply from Doorzo
Dear Customer,
We sincerely apologize for the long waiting time and for the unpleasant shopping experience this may have caused.
Regarding the extended processing time for order consolidation, the recent increase in order volume has led to delays in the review process. That said, providing a smooth and positive shopping experience remains a top priority for us. To improve the situation, we have already arranged additional warehouse staff to help speed up handling times and ensure users can receive their desired items as soon as possible.
If you have any questions or need further assistance, please feel free to contact us anytime via your customer ticket. Our support team will continue to follow up closely and provide timely assistance, so please rest assured.
We truly appreciate your patience and understanding, and we remain committed to improving our service for you.
The service is tiptop
The service is tiptop. And the price is reasonable. But please for the small item give a small box. Because the box I being give is to big. I just buy small item like a key an keychain. Overall I really enjoyed using it. This my 5 time buy it from doorzo
November 20, 2025
Reply from Doorzo
Thank you very much for taking the time to leave your review.
We are pleased to hear that you find our service excellent and our pricing reasonable. Your feedback regarding the packaging is also greatly valued. We understand that receiving a large box for smaller items, such as a key or keychain, may feel unnecessary. Please be assured that we will share this with our logistics team so we can refine our packaging approach and ensure that smaller products are packed more appropriately in future. We look forward to assisting you again soon and hope your next purchase with Doorzo is even more seamless.
The shipment is very bad
The shipment is very bad!
I ordered 2 products ans it took like how many days in the warehouse, they should consolidate the shipment if u order multiple products by default as the apps is in japanese its confusing the remarks if u want to consolidate! They should be strict of product are fake as i purchase used and counterfeit!!!
November 25, 2025
Reply from Doorzo
Dear customer,
We are truly sorry that your shopping experience with us did not meet your expectations, and we sincerely regret any disappointment or concern this may have caused. Please know that we genuinely value your feelings and the time you took to share them with us.
Regarding your concern, we would like to gently explain that our app supports multiple languages so that users from different regions can use our services more comfortably and smoothly. We hope this helps make your experience clearer and more reassuring.
We would also like to kindly clarify that we operate as a purchasing assistance platform rather than a professional appraisal service. For this reason, we are unable to guarantee the authenticity, condition, or quality of items on behalf of sellers. However, with our users’ peace of mind in mind, we offer a variety of optional inspection and checking services to help provide additional reassurance and protection when purchasing items you care about.
Please rest assured that you are not alone. Our customer service team will always be here to listen and support you with patience and sincerity. If you have any questions or need assistance at any time, we warmly encourage you to reach out to us.
Thank you again for your understanding and for sharing your experience. We truly appreciate it and wish you a gentle and pleasant day ahead.
Best Proxy
The packaging is great, shipping on time, and everything done correctly. Doorzo is the best proxy service ever.
November 16, 2025
Reply from Doorzo
Thank you so much for your kind feedback! We’re delighted to hear that the packaging, shipping speed, and overall service met your expectations. Your satisfaction means a lot to us. We truly appreciate your support and look forward to assisting you again soon!
Good i liked
November 12, 2025
Reply from Doorzo
Thank you for your feedback. We’re glad to hear that you liked your experience with us. We appreciate your support and look forward to serving you again.
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