I like this proxy for the very minimal fees and quick purchase processing. Ordering lots of small items like books adds up on many proxies that charge 300-500 yen per item while Doorzo charges 50-300... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my second time ordering from Japan through Doorzo, and I don’t regret it. The delivery went smoothly, thank you! I also really appreciate the feature that allows customers to request a price r... See more
Company replied
while it does take time for them to pack and ship out your package, it arrives very safely and is clearly handled with care. they organize it very nicely in the box and wrap the outside with plastic f... See more
Company replied
Easy to use, reliable and very generous with coupons! This is my 6th time using Doorzo, I managed to get some out of print figures like Ultra-Act Evil Tiga, MS Girl Unicorn Gundam [Awakened] and S.I.C... See more
Company replied
Company details
About Doorzo
Written by the company
Doorzo Top Japan Proxy Service
With over 10 years of extensive industry experience, Doorzo is a reliable partner for Japanese shopping enthusiasts worldwide. We are official partners with Japan's Top Stores, including Mercari, Rakuten, Rakuma, Yahoo! Auctions, Bookoff, and more.Based in the heart of Akihabara, Tokyo, Doorzo offers seamless international shopping services, connecting Japan's unique products to the world.
24/7 Automated Proxy Purchasing
Wide Selection: New and vintage toys, figures, game consoles, books, and more. No matter what you want from Japan, you can buy it here.
Convenient Shopping: Access via website and app anytime, anywhere, providing you with a more convenient shopping experience.
Secure Transactions
Safe Payment Options: Various credit cards, PayPal, Alipay, and more.
Unbeatable Prices: Competitive rates for all your favorite Japanese products.
Cost-Effective Shipping
Consolidation Service: Combine purchases from multiple websites before shipping them out internationally.
Free Storage: Up to 60 days + 30days paid storage.
Excess Packaging Removal: Minimize shipping weight and cost.
Professional Support
Multilingual Team: Fluent in English, Simplified Chinese, Traditional Chinese, and Japanese.
Real-Time Order Tracking: Keep track of your purchases easily.
Customer Reviews: See what others say about Doorzo.
Exclusive Benefits
Special Deals and Discounts: Enjoy promotions and savings.
Secure and Reliable: Your satisfaction is our priority.
Contact info
1-19-1 Akabane Kita, Kita-ku, Tokyo 115-0052, Japan., 10-10041, Tokyo, Japan
- 0368116180
- support@doorzo.com
- doorzo.com
4.6
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Many years ago And when six months had passed...
Many years ago, I went to stores in Thailand to look for this product, but couldn't find other items because they were sold out.
Then, it's better to go to a store selling Japanese products. I can't go too far. And I thought I'd search for a website with information on Japanese products, and I found one.
The tax and shipping costs via DHL are excessive, with shipments taking a long time—no more than a certain number of days/240 baht per day. They refuse to pick up the package. DHL is a terrible company, a scam, and the economy is bad. It's extremely expensive and I'm very disappointed.
I don't know anything about it, never.
I don't want DHL, and never again!
February 13, 2026
Reply from Doorzo
Thank you for sharing your experience. We’re truly sorry to hear about the frustration caused by the shipping and customs process.
Please note that import taxes, customs duties, and DHL service fees are determined by your local customs authorities and the courier, and are unfortunately beyond our direct control. We completely understand how unexpected fees can be disappointing.
If you prefer not to use DHL in the future, please feel free to contact our support team before placing your next order, we’d be happy to check alternative shipping options for you.
Your feedback is important to us, and we sincerely hope we can provide you with a better experience next time.
Reply from Doorzo
Thank you for your 5-star review and support!
I've been ordering from this app a few…
I've been ordering from this app a few times and there's nothing wrong with it. The packaging are really good and you can find some cheap stuff or bid from this app.
February 12, 2026
Unprompted review
Reply from Doorzo
Your support reinforces our mission to offer efficient and convenient shopping solutions. Thank you for choosing Doorzo.
I am satisfied with My expirience with…
I am satisfied with My expirience with Doorzo, it is allways a pleasure to Buy from Japan.
February 12, 2026
Reply from Doorzo
We truly appreciate your recommendation. Thanks for choosing Doorzo!
Really fast shipping despite it being…
Really fast shipping despite it being shipped from Japan to UK, amazing packaging too, was double wrapped in bubble wrap and so was the box!
February 12, 2026
Reply from Doorzo
We truly appreciate your kind feedback!
Fast and secure international delivery is something we always strive for, so we’re glad everything arrived safely and quickly. Thank you for choosing Doorzo!
Happy to shop at Doorzo 👍👍👍
February 5, 2026
Reply from Doorzo
This made our day! Thank you for your amazing support
Satisfied experience
It was smooth transaction, my item arrived in good condition. I would recommend buying stuff in doorzo to find items that are not usually available outside of japan.
February 4, 2026
Reply from Doorzo
Your satisfaction means everything to us. 💛 Thank you for choosing Doorzo.
Reply from Doorzo
We’re glad we could provide a smooth and satisfying experience for you.
Always amazing service
Always amazing service. Im buying every week and im so happy .
February 2, 2026
Reply from Doorzo
Thank you for your continued support. We’re proud to be part of your shopping journey！
Best Proxy server Doorzo
I switched from Neokyo to Doorzo and never been happier. They have a good customer service always gotten an answer the same or next day.
Always packed my stuff in perfectly fitted bags, never gotten any damages. I will be continuing to use this Proxy server, Thank you Doorzo!^^
February 5, 2026
Reply from Doorzo
Thank you for your kind words and trust. We look forward to serving you again soon.😊
Item arrived in good condition
Item arrived in good condition, but the warehouse processing was sometimes slow. Overall, still satisfied.
February 5, 2026
Reply from Doorzo
Your satisfaction means everything to us. 💛 Thank you for choosing Doorzo.
Worst Refund Policy
Recently my doorzo parcel went missing during delivery, and now doorzo only want to refund me ¥5,338 for an order declared as ¥27,400. Their terms of service state full refund. This is a joke, use at your risk.
February 5, 2026
Unprompted review
Reply from Doorzo
Dear Customer,
We sincerely apologize for the unpleasant shopping experience you have encountered and truly regret the frustration this situation may have caused.
Regarding your parcel compensation, we would like to clarify that the compensation amount is determined solely by the logistics provider, based on their internal assessment standards and procedures. As a purchasing platform, we unfortunately do not have the authority to intervene in or enforce changes to their decision, and we kindly ask for your understanding in this regard. Please also rest assured that the compensation issued by the logistics company has been fully passed on to you without any deduction.
Every user is very important to us, and we genuinely hope to provide you with a safe, reassuring, and enjoyable shopping experience. We are currently continuing to actively communicate and follow up with the logistics provider on your behalf to monitor the case and seek further progress. At the same time, our customer support team remains in close contact with you through the customer ticket to ensure timely updates and assistance.
Your feedback is deeply valued, and we truly appreciate your patience and understanding. We remain committed to supporting you and improving our service experience moving forward.
Got my gpu from Doorzo from Japan to…
Got my gpu from Doorzo from Japan to Philippines - great experience
February 5, 2026
Reply from Doorzo
We’re so glad you had a great experience! 💛 Thank you for choosing Doorzo.
Doorzo Delivered the Legends: AKIRA, GITS & Devilman
Doorzo truly delivers when it comes to premium Japanese pop-culture books. My second haul included AKIRA CLUB by Katsuhiro Otomo, Ghost in the Shell PERFECT BOOK, and the Devilman Daikaibō series—and every item exceeded expectations. The books were well-protected, genuine, and arrived in great shape despite international shipping to India. I really appreciate how Doorzo opens the door to iconic anime and manga reference books that are difficult to source elsewhere.
February 3, 2026
Reply from Doorzo
So pleased to hear your order went well! 💛 Thanks for shopping on Doorzo.
Easy to use
Easy to use, hassle free purchases from Japan. Handling and shipping fees are fair too.
January 28, 2026
Unprompted review
Reply from Doorzo
Thank you for your review. We’re glad to hear that you found Doorzo easy to use and that your purchases from Japan were hassle-free. We’re also pleased that the handling and shipping fees met your expectations.
Very slow for AnyBuy, only good for secondhand
It’s very frustrating trying to place orders with AnyBuy. What’s the point of advertising that you can buy from any website from Japan if you take a long time reviewing the order request? I have tried using AnyBuy to buy items on sale or limited purchase, but they sell out or Doorzo waits until the sale ends to cancel/refund my purchase for the AnyBuy request. I cannot recommend them for AnyBuy and they should not promote the service if they fail to fulfill it more times than they can actually do it.
January 28, 2026
Unprompted review
Reply from Doorzo
Dear customer,
We are truly sorry for the inconvenience this experience may have caused you, and we sincerely appreciate you taking the time to share your feedback.
Regarding the issue you mentioned, we would like to kindly explain that while we always hope to help our users successfully purchase their desired items, we also need to carefully assess whether an item can be supported for purchase and whether it complies with purchasing and shipping restrictions. These checks are necessary to ensure a smooth and compliant process for our users.
Please note that the review time for Anybuy requests is generally within one business day.
To better understand your specific situation and provide more accurate assistance, we warmly invite you to contact our customer service team directly. Our team will be more than happy to look into the details for you and do their best to support you and find a suitable solution.
If you have any further questions or need additional assistance, please feel free to reach out to us at any time. We truly value your experience and will handle your request with care and sincerity.
Thank you for your understanding and patience.
perfect for ordering from japan
perfect for ordering from japan, but only if you're buying multiple items at once because otherwhise the shipping costs alot. ordered a few times by now and everything arrived safely. thank you!!
January 19, 2026
Reply from Doorzo
Thank you for your feedback. We’re pleased to hear that your orders from Japan have arrived safely and that you’ve had a positive experience overall. We appreciate your comment regarding shipping costs and understand the importance of planning purchases accordingly. Thank you for choosing Doorzo, and we look forward to assisting you again.
doorzo experience!
while it does take time for them to pack and ship out your package, it arrives very safely and is clearly handled with care. they organize it very nicely in the box and wrap the outside with plastic for extra reinforcement. i live in the usa so there are tariffs:/ but no problems with the process and they do their paperwork correctly.
January 8, 2026
Reply from Doorzo
Thank you for sharing your Doorzo experience. We’re glad to hear that your package arrived safely and that you were satisfied with the careful packing and protective packaging. We appreciate your understanding regarding the packing and shipping time, as well as any tariffs that may apply in the USA. It’s great to know that the process went smoothly and that all documentation was handled correctly.
Order Arrival
My pacakage no# 2658413936 came just as in the expected date after it came to the warehouse within a week and paid for the shipment so fast, i recommend Doorzo for those who want to buy stuffs and goods from japan if you can't get a credit card especially for those who lived in South East Asia who can't afford a credit/debit card incase your worrying on how to pay for them, So Thank You for letting me shop and hoping to shop here again.
January 20, 2026
Unprompted review
Reply from Doorzo
Thank you for sharing your experience with us.
We’re pleased to hear that your package arrived on the expected date and that the shipping process was quick and smooth after it reached our warehouse. We’re also glad that Doorzo was able to provide a convenient payment solution for you. Thank you for your recommendation, and we look forward to assisting you with your future purchases from Japan.
Doorzo is the best Japanese proxy…
Doorzo is the best Japanese proxy service without fail! They provide plenty of coupons and discounts. Doorzo also supports all the major Japan marketplaces such as Rakuma, Rakuten and Mercari. I highly recommend!
January 23, 2026
Unprompted review
Reply from Doorzo
Thank you for your kind recommendation. We’re pleased to hear that you’ve enjoyed our coupons, discounts, and support for major Japanese marketplaces such as Rakuma, Rakuten, and Mercari. We truly appreciate your support and look forward to serving you again.
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