I love the deep sleep masks Not only does it block out all light, but the silk is so comforting and beautiful against your face. The wrap around with velcro feature enables a comfortable, perfect-s... See more
Company replied
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Super, super, super soft sleepmask that truly blocks out all light. The mask is very lightweight and the 'strap' is adjustable (also the 'velcro' is genius: your hair doesn't get caught in this materi... See more
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Amea was very helpful and professional. She arranged everything for me and the return process was very easy. Please do not believe the negative comments - you can trust in this company as they h... See more
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Shipping is a problem. Tracking number was provided 3 days after order to US and not 1 day processing as they state.. shipping company is GOFO and on their site shows label created but no activity for... See more
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Company details
Written by the company
We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.
Contact info
2810 N Church St, PMB 61888, Wilmington,, United States
- info@doreandrose.com
- doreandrose.com
4.2
Great
9K reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality is verry good
May 10, 2026
Unprompted review
Reply from Dore & Rose
So glad the quality is hitting the mark! Sweet dreams ahead. Thanks Nadja!🩷
Reply from Dore & Rose
Hey Carla,
I appreciate you sharing your feedback with us. It’s disappointing to hear that our delivery timeline didn't hit the mark this time, and we truly apologize for the wait caused. We’re eager to make things right. I’ve reached out to you via email so we can chat more about this and find a solution you’re happy with. Please keep an eye on your messages (and a quick peek at your spam folder too) so I can take care of this for you right away.
Many thanks,
Carmi (Dore & Rose support)
Really disappointed with the returns…
Really disappointed with the returns system, it’s really slow and makes it seem very difficult to actually return you are entitled to return
April 18, 2026
Reply from Dore & Rose
Hi George,
Carmi here from Dore & Rose support. It’s disappointing to hear that you’ve had a frustrating time with our returns system, and we appreciate you bringing this to our attention. We want the process to be as smooth as possible. I’ve just sent you an email so we can look into this together and find the best possible solution for you. When you have a moment, please check your inbox so I can personally handle this for you.
A beauty must have!
I ordered one of their silk masks. They are high quality, luxurious and comfortable. Not only that but they have helped with my quality of sleep and they help with eye bags and dark circles. More colours please! I’ve ordered a second one too.
March 31, 2026
Unprompted review
Reply from Dore & Rose
Hi Vanessa, a second one already? That is the ultimate seal of approval! So glad it is pulling double duty on sleep quality and those eye bags too. More colors are noted, watch this space! 🩷
Great quality, really comfy but a bit expensive
My wife loves her new cotton pyjamas, really comfy and fit her great
April 27, 2026
Unprompted review
Reply from Dore & Rose
So glad she is loving them and that the fit is just right, Jake! 😍 We totally hear you on the price and we truly believe the quality and comfort are worth every bit of it.
Reply from Dore & Rose
Hi Greg, short, sweet and absolutely perfect! So glad she loved them and that the fit was just right. 🩷
Everything just feels well designed
Everything just feels well designed . Nothing feels awkward or uncomfortable. It all just works the way it should
March 31, 2026
Unprompted review
Reply from Dore & Rose
When everything just works the way it should, that really says it all, Lea! 😍 So glad the design is hitting the mark in every way.
I thought soft sleepwear would feel…
I thought soft sleepwear would feel thin but this doesn’t. It still feels proper and comfortable. Nice balance.
April 3, 2026
Unprompted review
Reply from Dore & Rose
Soft AND substantial, that balance is everything! So glad it is holding up in all the right ways for you, Sara. 😍
Usually I take masks off halfway…
Usually I take masks off halfway through the night but this one stays on. No pressure, no digging, just comfortable
April 7, 2026
Unprompted review
Reply from Dore & Rose
No pressure, no digging and still on by morning? That is the holy grail of sleep masks! So glad this one finally made the cut, Ally. 😄
These pajamas are just easy
These pajamas are just easy. No effort needed.
March 30, 2026
Unprompted review
Reply from Dore & Rose
Hi Lien, easy and effortless is exactly the vibe! So glad they are just working for you without a second thought. 🩷
Reply from Dore & Rose
So glad the fit and quality are hitting the mark! Enjoy every cozy night ahead, Stephanie.😍
Excellent
I tried the duvet and pillowcases just to see if they were a good fit because it's not warm here yet. The fabric is very soft and comfortable, good quality, cool, and light. The color is beautiful. Ordering was very easy, and delivery was on time. Excellent product, I recommend purchasing it.
May 6, 2026
Unprompted review
Reply from Dore & Rose
Hi Maria, Soft, cool, beautiful and delivered right on time? That is the full package! So glad everything from ordering to the product itself hit the mark. Thank you so much for the recommendation! 🩷
I absolutely love Dore and Rose…
I absolutely love Dore and Rose products. They have amazing customer service as well. Louela has been especially helpful. I can’t wait for my next order to arrive!
May 8, 2026
Unprompted review
Reply from Dore & Rose
Hello Emily, Louela is going to love reading this! 🥹 So glad the products and the service have both been such a great experience. We cannot wait for you to get your next order either!
The products are amazing
The products are amazing. The silk is very high quality. I love every single product I ordered.
April 17, 2026
Reply from Dore & Rose
Every single one? That is the best thing we could hear! 😍 So glad the quality is coming through in everything you ordered, Roxana.
The mask doesn’t crush my lashes which…
The mask doesn’t crush my lashes which is a big deal for me.
April 4, 2026
Unprompted review
Reply from Dore & Rose
Lash protection is a big deal and we take that seriously, Noor! 😄 So glad the mask is keeping them safe and intact every night.
Got used to the sleep mask really…
Got used to the sleep mask really quickly. It just feels normal now
April 4, 2026
Unprompted review
Reply from Dore & Rose
Hello Julia, that "feels normal now" is exactly what we love to hear! 😊 So glad it has become such a natural part of your nights.
Bonnet stays on even when I toss around…
Bonnet stays on even when I toss around which surprised me a bit
April 9, 2026
Unprompted review
Reply from Dore & Rose
A bonnet that actually survives the tossing and turning? Consider us thrilled it passed the test, Hana! So glad it is holding on through the night for you. 🩷
She feels sexy again!!
I initially reached out to customer service because of a tracking issue, which turned out to be an error on my part 🤦🏼♂️ Phoebe is the MVP for me. Fast dispatch, early arrival, product that matches the price (doesn’t feel like s* from china!)
I have to say, the PJs are indeed PREMIUM. They look and feel and are presented so nicely in the packaging, with a nice little note from the brand as well.
My partner is over the moon, she looks INCREDIBLE in them 😍😍
We don’t have any issue with attraction but, damn they are perfect! 🤩 😉 she FEELS sexy wearing them which is exactly what I’d hoped for because she often doesn’t appreciate just how gorgeous she is.
May 8, 2026
Unprompted review
Reply from Dore & Rose
Hi Pasha, this genuinely made our whole day! 🥹 Phoebe will be so thrilled to hear she was your MVP. And the fact that she feels incredible and sexy in them? That is exactly what we hope for every single person who wears Dore and Rose. Your partner is lucky to have someone who sees her the way you do.
Reply from Dore & Rose
Short, sweet and we love it, Tanja! So glad the softness is coming through for you. 🩷
Was worried the bonnet would feel tight…
Was worried the bonnet would feel tight but it’s actually really light. Doesn’t pull on my edges either which is a big relief.
March 30, 2026
Unprompted review
Reply from Dore & Rose
No tight feeling and no pulling on the edges, Kayla? That's such a win! 😊 So glad it's been comfortable from the start. Hope we can earn that last star next time!
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