I purchased the wrong colour golf balls, spotted it just before shipping. Marcus cancelled my order and refunded me very promptly with no issues through chat window.
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See what reviewers are saying
Tried to buy a driver, great price, free delivery to UK over £50, all good, but the website wouldn't accept my N Ireland post code. It would appear that Dormy golf don't deliver to ROI, and that ext... See more
Company replied
Last year I've ordered a Cobra driver through Dormy Unfortunately the driver-head cracked during a tee-off. Received a full refund from Dormy under warranty. Even for the return of the driver I receiv... See more
Company replied
Had problems with delivery FedEx were supposed to deliver on the Monday, didn’t arrive until Wednesday afternoon, very frustrating. The item looks to be as described and is good value compared to oth... See more
Company replied
Company details
Written by the company
Dormy har Europas största golfvaruhus. Hos oss hittar du allt det senaste inom golf. Vi har passionen och kunskapen att hjälpa dig att välja rätt golfutrustning.
Contact info
Salamandervägen 29, 71936, Örebro, Sweden
- info@dormy.se
- dormy.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
was looking specific set of irons which…
was looking specific set of irons which were out of stock but could be found from one of the shops. Agent sent a a specific link where I could order that set. Excellent service !
October 31, 2023
Unprompted review
Reply from Dormy Golf
Thanks Kari! Great that we could help you get the clubs you wanted.
Enjoy playing with them!
/Dormy Golf
Highly recommend!
After placing my order, i noticed that the price had changed before receiving the item, so i inquired about it. They agreed to refund the price difference. It's a really great place. Highly recommended!
September 21, 2023
Unprompted review
Reply from Dormy Golf
Thanks! Great that we could solve the problem for you :)
Play well!
/Dormy Golf
Reply from Dormy Golf
Big thank you Sean. Looking forward to helping you again!
/Dormy Golf
Great customer service
Great choice and quality of products!
Very helpful and friendly staff - exceptionally good customer service!
August 31, 2023
Unprompted review
Reply from Dormy Golf
Thanks Stefan! And welcome back!
/Dormy Golf
The best online golf store
I have had over 6 orders with Dormy in the last 4 months and every order has a special personal touch!
Highly recommended for anyone in Europe!
August 30, 2023
Unprompted review
Reply from Dormy Golf
Thank you, Jamsjar! It's great to hear that you like our website and can recommend it to others. We truly appreciate your feedback.
Play well!
/Dormy Golf
Reply from Dormy Golf
Thanks Udo! And welcome back.
/Dormy Golf
Great shop with great products at…
Great shop with great products at competitive prices. Excellent customer service.
August 23, 2023
Unprompted review
Reply from Dormy Golf
Thanks Nick!
Play well!
/Dormy Golf
My order was lost by Postnord
My order was lost by Postnord. My first contact via chat was useless as the person taking my complaint did not take it seriously. After 2 weeks from initial sending I complained via email and things started going to the right direction. But still Postnord managed to delay the new delivery. Dormy could be the place I order my gear from but not until other options for the courier are available.
June 29, 2023
Unprompted review
Reply from Dormy Golf
Thank you for your feedback, Jan. We are sorry that we haven't provided you with the customer service you deserve. Even though the issue with the delivery lies with PostNord, it is up to us to provide clear information. We apologize for that and are working to improve ourselves in the future.
/Dormy Golf
I had an awesome service experience…
I had an awesome service experience because of your worker so big thanks to Mikael!!
Customer Service Representative
July 20, 2023
Unprompted review
Reply from Dormy Golf
Thank you Aleksi!
/Dormy Golf
Excellent customer service
Excellent customer service. Mikael helped me source spare parts for my clubs I couldn't find available online. Quick & knowledgable customer service.
July 19, 2023
Unprompted review
Reply from Dormy Golf
Thanks Lars! Great thing that Mikael could help you out so qickly.
Good luck with the rest of the golf season!
/Dormy Golf
Reply from Dormy Golf
Thanks for your feedback!
/Dormy Golf
A broken glove
Hey!
I already ordered products from you for the second time. This time the order was over €400. One of the gloves I ordered was broken. I didn't like the way you handled the claim. First I put a picture of the glove where there was a hole. After this I had to break the glove more and send another picture. Now you send one glove and I have to pick it up from the post office machine. This creates a lot of extra work for me because of one glove worth €25. My job to get a new glove costs more money (fuels + time) than the product itself costs. I recommend thinking about better ways to treat advertising. I am a customer service professional myself. Your way of working feels like belittling the customer.
Next time:
1. Accept the first picture already.
2. Send the complaint directly to my HOME as soon as possible.
July 5, 2023
Unprompted review
Reply from Dormy Golf
Hi Atte,
Thank you for your feedback. It's unfortunate to hear that your glove broke so quickly, that's certainly not how it should be, and that's why we quickly replaced it with a new one. When it comes to handling the warranty claim, our suppliers have certain rules that we must adhere to. This includes always requesting a picture of the damaged product initially, and then another picture when the product is in an unusable condition, to ensure that the claimed product cannot be reused. It may seem unnecessary for a small glove, but we follow the same procedure for other garments and bags, for example.
Regarding the shipping to your home, we always send everything through traceable packages to pick-up points, so that we can have control over the package and know its whereabouts. Based on our experience, home delivery hasn't always worked well when shipping outside of Sweden. Therefore, for us, the safest way to ensure that you receive your new product is through pick-up points.
But once again, thank you for your feedback. We take it into account and strive to improve. The next step could be to develop a different way of handling warranty claims for gloves or smaller items.
We hope the new glove lasts a long time for you and helps you make many great golf shots this summer.
Have a great day ahead!
Best regards,
Dormy Golf
Great experience with Dormy!
Great experience with Dormy!
My order arrived less than 1 week as announced and everything was so smooth. I would not hesisate to order again. And wanted to thank Paul for the help he provided through chat.
June 29, 2023
Unprompted review
Reply from Dormy Golf
Thanks Eric, and very welcome back to us!
/Dormy Golf
Great prices and delivery
Great prices and quick delivery.
Bought a callaway jaws and within a week delivered to the Netherlands.
June 16, 2023
Unprompted review
Reply from Dormy Golf
Thanks Wil! Hope your are happy with your new wedges.
Play well!
/Dormy Golf
Awful service from Dormy
Awful service from Dormy. My 5 month old iron broke after only using it 10-20 rounds. Sent it to the workshop who promised to have it back before a tournament. Suddenly they had delays and couldn't make it. Won't compensate or ship out a new one in time to make it before the tournament. Last time shopping at Dormy.
June 9, 2023
Unprompted review
Reply from Dormy Golf
Hi Oscar,
Sorry to hear about your club breaking. There are of course several different reasons that can be the problem, sometimes it can be a handling error or sometimes a production error. Our customer service always try to make as accurate an assessment as we can together with the supplier in question. If you have any further questions, please contact us at info@dormy.se
It's sad that it turned out the way it did, but despite that, we wish you the best of luck with the rest of the golf season!
/Dormy Golf
Reply from Dormy Golf
Thanks for your feedback Jan! And good luck with the golf season!
/Dormy Golf
Excellent customer service
Excellent customer service. Quick and efficient.
June 7, 2023
Unprompted review
Reply from Dormy Golf
Good to hear Jakob! Thanks for your feedback!
/Dormy Golf
Reply from Dormy Golf
Thanks Enrique! You are always welcome back to us :)
Good luck with your golf this sommer.
/Dormy Golf
I cannot make a purchase on dormy.de
I cannot make a purchase on dormy.de, having tried several different creditcards, which both has worked fine on dormy before as well as works fine on any other site. The dialogue with customer service was only a "we cannot support you", where I at least would have appreciated some insights if something has changed, if other experience similar issues...
May 9, 2023
Unprompted review
Reply from Dormy Golf
Hello Karl Johan,
First of all, sorry for the trouble. We have incoming orders on dormy.de all the time, so we are a bit uncertain of why it dosen´t work for you specifically. Please contact our customer service again on info@dormy.se and we will look in to this again and try to solve your problem once for all.
Hope everything works out for you and best of luck with the upcoming golf season.
/Dormy Golf
Excellent customer support
Excellent customer support. My first order with Dormy but it certainly won't be the last.
April 28, 2023
Unprompted review
Reply from Dormy Golf
Thanks Daniel, and welcome back the next time.
Good luck with this season, we hope for many birdies!
/Dormy Golf
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