Dossier Reviews 2,513

Fast, personable responses with reasonable solutions that will keep me coming back to Dossier to buy more! The fragrance quality is of the utmost quality. A MUST try dupe for ANY of your favourite scents.

Excelent customer service. They have been pretty responsive

I contacted customer service about a delay in my order. Not only was the rep honest about what had happened? They offered immediate options for what worked best for me, processed my best option and got the entire issue handed in less that 5 minutes. Best customer service experience!!!!

I have not received product yet, however I did use a sample of my sister's and it was amazing. To the point I had to get some for myself! I had an issue with inputting the wrong shipping address. It literally was updated in less than 5 minutes after placing the order. Impeccable service thus far!

I have ordered numerous times from Dossier and the experience and smell has always been great for the value. If there is ever any problems, the Dossier team will work to make it right. They are the best!

This company always handles things impressively fast. Their WhatsApp team has handled any and all questions I have within moments!! Love Dossier!

While my order shipped out almost instantly, and according to the UniUni delivery it arrived at my apartment only a couple of days after, I never received my order. According to the delivery confirmation, they delivered it to my apartment’s secure mailroom, took a pic, and when I went to fetch it, it was nowhere to be found. I immediately emailed Dossier who told me to wait 5 days for it to magically reappear. Also, on that same day I emailed my apartment management who was able to verify by looking through camera footage it was taken by an unknown person. They suggested I report it to the local police department, which I did, and once the 5 days were up I emailed Dossier to provide them with the police report number and that the package still hadn’t magically appeared. Dossier then replied giving me a whole new set of directions, saying I needed to submit a complaint to the shipper, UniUni. That company promised a response within 24 hours, but I still haven’t heard a peep. Dossier keeps moving the goal posts and all I want is either a replacement or a refund. I’m glad I opted to not continue with their “membership.” This company seemed too good to be true. Sure, the perfumes and colognes cost less, but do they really once you pay their membership fee? Buyer, beware!

Love the responsiveness of the custom service reps. Always happy to help and very kind! Also love the scents so much!

Their customer service and response time is great. All of the inconveniences I ran into were easily sorted by the support team and I couldn’t be happier.

I accidentally entered the wrong shipping address, so I emailed customer service right away & they got back to me that same day and resolved the issue no problem! They were quick & made the fix so easy & stress free! Thanks again!

I made a hugh mistake in the address when I ordered this for my granddaughter. I notified Dossier but it had already been sent out. After a lot of e-mails it was figured out and she got her gift! Dossier was wonderful working with me.

Very quick to respond to all of my questions and concerns. They are always able to address any issues and remedy them immediately

I originally purchased 3 products from this brand at a Walmart. I got Ambery Saffron, Floral Marshmallow and Aromatic Pineapple... all I can say is WOW! I am VERY happy with the scents, longevity and wear of these products! So naturally I went online and joined the membership plan cuz well... who doesn't need a reason to buy a perfume a month right?! I also ordered Aquatic Lime for my husband and wow
.. I face planted into his chest and was like "aight' ill be right here if you need me" haha legit good!! Also, I ordered Gourmond Patchouli which to be honest I was VERY skeptical of because well... my dad's old friend wore pure Patchouli oil and ran anyone out of anywhere he walked into haha but this is NOT that way! Its lovely!!
Being as I LOVE perfume I also ordered Aromatic Star Anise and it does NOT disappoint!
So there was a bit of a shipping issue with my Aromatic Watermelon. I opened the box so excited and the bottle had leaked during shipping (not Dossier fault) so I sent a picture and video to the help email and less than 14 hours later (it was evening when I opened them) I had a new one enroute to me!! Best customer service ive seen!! Absolutely amazing all across the board. I WILL have all of the scents one day lol I advise you find something you like and order it!! You will not be disappointed with the product, price or customer service!

The Dossier team was very courteous and responsive to my inquiries.

I've been purchasing from Dossier for 6+ years! Every year at X-Mas I buy 6-10 Fragrances for me & the family, and absolutely love the Dossier+ monthly subscription! I've bought over 40 bottles of Dossier and haven’t had to send one bottle back! My favorites involve "Fiery Leather & Rhubarb", "Ambery Cherry", "Yellow Daze", and "Woody Tobacco", with many more greats I'm not mentioning!
All around amazing Fragrance House!

Not only are the original scents amazing, but the customer service is even better! I would forever buy my fragrances from Dossier :)

I've ordered from Dossier a couple of times. They always have quick delivery and their costumer service is great. They often have great scents are good prices. It's nice to get stuff that smells like the expensive name brand stuff for a fraction of the price. Some of the scents have been a hit and some of have been a miss but for the price I'm will to take that chance.

Unfortunately I did not receive my full order because some of the items were out of stock but dossier team reach out to me through a sincere email apologizing for the delay on my order. They made it very easy for me to get my refund back for the items that were unavailable. They were very quick to respond to the emails and were very kind. Overall I am very pleased with how they handled the situation, very professional. Thank you!

Excellent service with friendly, professional, thorough and fast responses. The scents are lovely and it’s wonderful that Dossier allows you to try them out before committing to them. This is especially helpful for those of us who blind buy due to no where to try them out prior to purchase. Also love the cruelty free, vegan aspect.