Customer service is amazing! I had a question about my order and Alex responded by email within minutes. She was so friendly and helpful…felt like a friend was helping me! My order arrived very quick... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased 4 fragrances so far. Ambery saffron, Ambery Vanilla, floral marshmallow and powdery tobacco. I like the first 3. They're not overpowering, but soft and feminine. Very nice. But the last on... See more
Company replied
I'm SO pleasantly surprised. Not going to lie, was a little hesitant to try as sometimes at the price point that's on the lower end the fragrances can be nasty, but the quality of the bottles and the... See more
Company replied
I've ordered from Dossier twice now and have had a great experience both times. Found them when searching for dupes and came highly recommended. One order had a scent that I didn't like (personal pref... See more
Company replied
Company details
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their customer service is phenomenal
Their customer service is phenomenal! Great fragrances and long-lasting scents will keep me coming back to Dossier.
February 8, 2026
Reply from Dossier
That means the world to us, Edgar! So happy you're enjoying the scents and we can't wait to find your next favorite!
Bought two different perfumes ,both…
Bought two different perfumes ,both perfumes do not smell like they should nor do they last long ,was looking forward to receiving these after reading such glowing reviews,sadly the products didn't live up to the reviews.
February 5, 2026
Unprompted review
Reply from Dossier
Skin chemistry can really change how scents develop and last! Have you tried applying over moisturizer on your pulse points, Deborah? Drop us a message and we can help find something that works better for you!
Great response and was able to solve my…
Great response and was able to solve my problem quickly!
February 7, 2026
Unprompted review
Reply from Dossier
That's what we're here for, Megan! So happy we could help quickly!
The Dossier team was very helpful and…
The Dossier team was very helpful and attentive via email and made my return process very easy! I appreciate their communication and troubleshooting skills. Thank you all!
January 30, 2026
Reply from Dossier
Laura, this makes our day. Thank you for letting us help and for taking the time to share. We're always here when you need us.
Great customer service
February 6, 2026
Reply from Dossier
That's goals! Thanks for shouting it out, Brian. We appreciate you!
Great perfumes that smell amazing and…
Great perfumes that smell amazing and the customer service is top notch. Quick response time and super helpful
February 5, 2026
Unprompted review
Reply from Dossier
Jessica, you just made our whole team smile. Quick and helpful is exactly what we aim for! Thanks for noticing.
Reply from Dossier
Thank you for sharing, Sideah! Love to hear it!
Amazing customer service
Amazing customer service! Great scents. I love this company.
February 4, 2026
Reply from Dossier
Cara, we love to hear it. Thank you for being part of what we do!
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. Never received my items. Asked for a manager on multiple occasions since I felt like I was speaking with either a bot or someone who clearly just copy pastes the same thing without reading anything.
This nightmare has been ongoing for 2!!!!!! Months. Insane!
February 4, 2026
Unprompted review
Reply from Dossier
This is absolutely not the experience we want anyone to have. Please make sure you email us directly at help@dossier.co so we can escalate this personally and get it resolved immediately!
very fast helpful service
very fast helpful service! only issue was with the order process and having to cancelled twice because it put me on a monthly subscription instead of single purchase.
February 3, 2026
Reply from Dossier
Jef, appreciate the shout-out! Get back to us anytime for any assistance or info!
Great customer service
Roberts was very helpful, answered my questions, and fixed the problem I had.
February 3, 2026
Reply from Dossier
Oh, we are so happy to hear this. Adriana, we're glad he could get everything sorted for you smoothly!
Dossier is a top notch company
Dossier is a top notch company. I've ordered over 52 bottles and have never had an issue with delivery time or product quality. Recently, I reached out to customer service with a suggestion about bringing back a discontinued fragrance and was met with genuine respect and enthusiasm for my idea. They're simply the best. I appreciate having quality scents without the ridiculous price tags.
I am NOT a fancy girl :)
February 3, 2026
Reply from Dossier
Okay 52 bottles is WILD! Amanda, you're basically a Dossier legend at this point. Great scents without the crazy prices is what we're all about. Not fancy? Perfect, neither are we! Thanks for being awesome!
Amazing customer service
One of my perfumes arrived cracked however , Dossier offered Super quick follow up and excellent resolution to the issue . Thank you so much for being so helpful
February 2, 2026
Reply from Dossier
Well, that's definitely not the entrance we want our fragrance to make. We're really glad we could jump in fast and get things sorted, because that's exactly how it should be. Thank you, Lissette, for giving us the chance to fix it.
I have shopped with Dossier for years…
I have shopped with Dossier for years and today I ordered a perfume then realized only after I received my confirmation email that I ordered the wrong perfume! I ordered floral peony but meant to get citrus peony. I sent an email and someone responded immediately. They were able to fix my mistake and correct the order. They were super responsive and helpful! I love this company and the quality of their perfumes and their customer service is awesome.
January 30, 2026
Reply from Dossier
Wrong peony, Christine? Good thing we snagged that before it shipped out. Love that after all these years you know we've got your back. Thanks for sticking around and being part of the family!
signature scent & great customer support
repeat customer here as citrus tea is my personal/signature scent. i had to change my address via customer support and it was handled in less than an hour. thanks!
January 30, 2026
Reply from Dossier
Signature scent locked in? Address change? Done and done in under an hour! Thanks for always coming back, Daniel!
Incredible products and amazing customer service!
Dossier not only has amazing products, they also have wonderful customer service. I contacted them regarding a replacement I never received over 2 months ago. At first I was told that too much time had passed so they were unable to help me. I expressed my disappointment as I had been assured the replacement would be sent right away. I was contacted again and I was able to give further details. They shipped the replacement the next day! Very prompt, courteous, professional service!
January 28, 2026
Reply from Dossier
Hey Pamela! Stuff can get a little messy sometimes, but showing up and fixing it is what matters. We’re really glad the replacement got out fast and that the whole thing ended on a good note. Thanks for sticking with us and sharing the love! 💛
Customer service is very quick with…
Customer service is very quick with responses. Very friendly and professional. The products all smell AMAZING!
January 28, 2026
Reply from Dossier
Quick replies, kind humans, and scents that smell amazing? That’s exactly the combo we aim for. Thanks for the love, Diana!
5 stars
Really quick in response time for email inquiries and resolved my issues promptly
January 27, 2026
Reply from Dossier
Quick responses are kind of our love language! Thanks for noticing, Benjamin!
I love the variety, hate the credit.
I love the variety and pricing. I like the option for a monthly membership. But I do not like that your credit is only applied to the base price of the perfume. Tax and shipping is on you no matter how much store credit you have. And I feel like that is just a waste, which led me to canceling my membership.
January 6, 2026
Reply from Dossier
Hey, Koty! We get that, and we've passed your thoughts along to the team. As for the membership, it's always optional: stay in, step out, or swing by whenever you want. Your rules, your timing. Easy as that!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.