DotcomBlinds Reviews 

We ordered curtain tracks for a clinical area. Very helpful to start with but the order that came was wrong enabling us to only fit half the tracks while we waited on a resolution. The second half of the tracks had to be fitted in a slightly different configuration and despite asking for connectors to join the tracks, we didn't receive a correct connector. Rather than going through the faff and waiting, we got something suitable from a hardware store. The completed tracks look good and do the required job but it was an effort to get to where we are now.

Delivery was late: 19 working days against an advertised maximum of 15. Misleading because the FAQ wording otherwise indicating 3-5 working days. When I emailed to ask where my order was, the replies were unsympathetic and unapologetic. Not quite rude, but the tone was poor throughout.

When the blind arrived, it didn't fit. That was my measuring error, and I accept it. But I'm not careless, and I still missed that bifold blinds are measured to the glass only, not the frame. For a detail that makes a made-to-measure product useless if you get it wrong, it should be impossible to miss when you enter your sizes, not left to the measuring guide. If you do order, measure the glass, not the frame.

Across roughly a dozen emails, I never got one plain apology. Each reply restated the delivery window or explained what I'd misread. The delivery charge was eventually refunded. The "goodwill" discount on the replacement was 20%, the same as their standard promotion. Avoid.

Ordered with same day priority dispatch and the blind arrived by FedEx the very next day. So simple to order. Good price, very good product. Bravo DotcomBlinds.

Brilliant blinds at a great price. Love electric blinds and so far the solar panels charging them work brilliantly...albeit don't stick perfectly well.

Thoroughly recommended.

TBH i was a little skeptical given the prices of the XL powered blinds, especially as they were too big for many to even make but i have them up and they are fantastic!

Small gripes:
- Came 2 weeks later than they originally said they would and didnt get much of an apology for that. I wasn't in a rush though so it was fine
- The installation instructions online were not the easiest, perhaps a video might help
- didnt come with the screws and plugs to fix to the wall/ceiling

I purchased some blinds a few years ago and recently had an issue where the clip that fits into the bracket broke. When I called, the team were able to locate my original order straight away. Chloe, who I spoke with, was exceptionally helpful throughout. Although the part was no longer available as the range had been discontinued, they kindly made a replacement for me, which arrived within just a few days. Truly outstanding customer service from a fantastic company.

Always try and leave a good review when service is good and I am happy.

Happy with my blinds, quality, colour match, blackout works, fitted great. Love the new click in system (used to have to screw these together).

Guess time will tell if they last.

Thank you would use again!

Extremely Disappointed with Blackout BiFold Blinds

We have been very disappointed with the quality and design of the Blackout BiFold Blinds. The original string design is extremely poor — the cords fray easily, and every single one of our blinds has started breaking and snapping.

We’ve now installed these blinds on 8 windows, spending over £1,000, and they are all failing. On top of that, the end caps have also snapped, adding to the frustration and cost.

When I contacted customer service, Victoria replied:

“The cord is being posted; lots of our customers have a go at this themselves. They can be re-corded at the factory, but due to your blinds being out of warranty, the repair would be chargeable.”

This response was disappointing and unhelpful, considering the price and the widespread faults.

Do not buy this product. Poor design, poor durability, and poor aftercare.

I ordered some large Roman blinds from Dotcomblinds. Before ordering, I contacted customer service to clarify how the blinds would look (number of pleats, layout, etc.), and they got back to me very promptly with all the details I needed. Their communication before and after purchase was excellent.

When the blinds arrived, the quality was good, but there was a small pen mark on the fabric. I contacted customer service, and they immediately arranged a replacement with no hassle, which I really appreciated.

However, the biggest issue I had was with their delivery notifications. On both occasions (original order and replacement), I didn’t receive any advance notice that the package was out for delivery. I only got confirmation a few days after it had already been delivered. Because the blinds are a large item, this caused some inconvenience. In one case, I had just gone away, and the parcel was left in my garden against the kitchen window during bad weather. Thankfully, my neighbour was able to bring it inside, but it could have been left outside for a week.

Overall, I’m happy with the product and impressed with the customer service, but I think their logistics system could be improved to give customers better delivery updates, especially for large items.

My first time ordering from this company. The order; William Morris fabric curtains, was spot on. They arrived very quickly and fitted perfectly. They were also excellent value for money and look fantastic. I highly recommend them and will definitely use them again in the future.

Despite an error by my assembler, who was not very clear on how to assemble the cabins together during the ordering phase, and despite my insistent requests to send me the missing pieces even though it was not their fault, they handled my request very professionally. They were very patient and understood the misunderstanding, providing a 5-star service, especially Victoria, who calmly fulfilled my request without charging me any additional costs. This is in addition to the high quality of the product. Highly recommended and I will definitely use their services again!

We purchased blinds from them with a black Friday deal where someone would come and measure our windows for them. Is now February, and no one has contacted us to make an appointment for that measurement and customer service has repeatedly ignored us. Absolutely do not buy from them.

I knew I wanted an electric roller blind for my wide kitchen windows, but didn't know what the options were. After struggling with several unhelpful websites, I found DotcomBlinds, which explained all I needed to know. I found a colour I liked & placed my order one evening, with delivery shown as 3-5 working days. It arrived 6 working days later; bearing in mind that the order would not have been processed until the next morning, that's fine with me. After opening the pack and checking the product, I realised that the wrong bottom bar had been fitted, so I emailed to ask what could be done about it. Received a very prompt, friendly, apologetic, reply promising a replacement would be delivered 2 working days later, which it was...and the new one looks to be all correct. Sadly, our fitter can't start work on our kitchen refurb till September, so I can't sensibly review the blind itself until the autumn!

I've used you many times.
Always quality service with a quality product at a good price .
Timely service with accurate fitting specs.
What more could you ask for?
Would definitely recommend .

PERFECT SERVICE
Friendly and helpful chat prior to ordering.
Measurement instructions were accurately followed.
High quality product with convenient online ordering.
Will come back this company in future for sure.

The curtain rails fit very well. Very pleased.

Excellent company all round. Good-quality roller blinds, very helpful staff, swift despatch and delivery. I will be a returning customer!

A bit more of a delay with this order, but same quality blinds, fitted exactly and easily to the windows. No problem.

Ordering was very easy. Samples arrived nice and quickly.