While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very upset/unhappy as I have not revived my order and it been 30 days! I have tried emailing them 4 times and messaging them on instagram and no reply ! Very poor services and I’m starting to believe... See more

Rated 5 out of 5 stars

Super fast delivery, my package arrived a day after I placed my order, quality products with earnest prices, sometimes even with nice discounts. I got two handful of testers as well, way more than I e... See more

Rated 5 out of 5 stars

Super safe and fast delivery and the products that came with are great quality. I love the personal hand writen card from Elisa. She is very generous with the samples and tailor them according to your... See more

Company replied

Rated 5 out of 5 stars

The whole experience of shopping on the website was extremely pleasant and when the package arrived, which was very quickly, I was the most impressed by a handwritten note, even though I purchased pro... See more

Company details

  1. Beauty Supply Store

Written by the company

Cruelty-Free Korean skincare store based in The Netherlands. Your trusted source for Korean skincare.


Contact info

3.0

Average

TrustScore 3 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not received my order! Been 30 days

Very upset/unhappy as I have not revived my order and it been 30 days! I have tried emailing them 4 times and messaging them on instagram and no reply ! Very poor services and I’m starting to believe that this is a scam!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

I loved your message

I loved your message! I felt connected with real humans who m care about the products and clients. The products are just on top. Stunning!
Thank you and success
Kind regards

October 15, 2022
Rated 5 out of 5 stars

Fast delivery

Fast delivery, amazing products and in the website u can find instructions of how to use all ur products. 100% recommended, too bad they are closing the shop

September 5, 2022
Rated 5 out of 5 stars

Amazing

I've ordered here for the past 3 years, and the packages have always been the highlight of my day. It's packaged very carefully, with a lot of thought and love.

August 4, 2022
Rated 5 out of 5 stars

The nicest customer service

The nicest customer service! Asked for my details when they were missing. Got a hand-written card with instructions and soooo many samples. 10/10 would recommend :)

May 30, 2022
Rated 5 out of 5 stars

Best service out there

Best service of all the skincare webshops I've purchased from. I recommend consulting via chat for honest advice so you end up buying exactly what you want.

May 17, 2022
Rated 5 out of 5 stars

First time order from dotdot and very…

First time order from dotdot and very happy with how it all went, the delivery was fast and I also got an extra product to try out which is so amazing! Thank you dotdot team, can not recomend you enough! :)

May 6, 2022
Rated 5 out of 5 stars

My experience is a 10 out of 10

My experience is a 10 out of 10! I love the products and amazing samples that came with my order. I love the packaging and the personal note that comes with my order. Also delivery is very fast!

March 14, 2022
Rated 5 out of 5 stars

Excellent

Fast delivery, handwritten note, generous with samples, and great packaging 🥰

February 13, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look