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Rated 1 out of 5 stars

Very upset/unhappy as I have not revived my order and it been 30 days! I have tried emailing them 4 times and messaging them on instagram and no reply ! Very poor services and I’m starting to believe... See more

Rated 5 out of 5 stars

Super fast delivery, my package arrived a day after I placed my order, quality products with earnest prices, sometimes even with nice discounts. I got two handful of testers as well, way more than I e... See more

Rated 5 out of 5 stars

Super safe and fast delivery and the products that came with are great quality. I love the personal hand writen card from Elisa. She is very generous with the samples and tailor them according to your... See more

Company replied

Rated 5 out of 5 stars

The whole experience of shopping on the website was extremely pleasant and when the package arrived, which was very quickly, I was the most impressed by a handwritten note, even though I purchased pro... See more

Company details

  1. Beauty Supply Store

Written by the company

Cruelty-Free Korean skincare store based in The Netherlands. Your trusted source for Korean skincare.


Contact info

3.0

Average

TrustScore 3 out of 5

69 reviews

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Rated 5 out of 5 stars

Good products and nice little gesture

The package came quick. There was also a handwritten note, which I think is nice. Also a whole pouch of testers since it was the lunar new year. Very happy about the products as well.

February 10, 2022
Rated 5 out of 5 stars

Perfect

Super fast delivery. A lot of samples. Good price. And a nice card with a personnal hand written message. Very nice attention

February 5, 2022
Rated 5 out of 5 stars

I’m a regular at DotDotSkin

I’m a regular customer at DotDotSkin, love their products and service. Their personal notes add that much more customer experience and man, are they generous with samples! Will keep ordering as long as they keep offering their amazing products and service.

February 5, 2022
Rated 5 out of 5 stars

Do yourself a favour and order your Korean skincare here!!

I NEVER write reviews (really, this is my first) but they need to be acknowledged! This is honestly the most impressive company I have ever ordered from! The items come (usually very fast) nicely wrapped with a handwritten (!!) note, explaining some samples - of which you get plenty!- and thanking you for your order. If you, like me, continuously order with them these messages get a little more personal, in a very sweet way! I am not sure if it depends on how much you order but the last two times they even included a full sized item they thought I would enjoy! I am really, really impressed with them! Also, their customer service is unbelievably nice, fast and helpful, they really seem to go out of their way to give you a nice experience.
Highly, highly recommend, I will never order my Korean Skincare anywhere else anymore, if only they could get the Dear Klairs Vitamin C serum back in stock!

January 24, 2022
Rated 5 out of 5 stars

online shop, quality products and customer service on point!

Super fast delivery, my package arrived a day after I placed my order, quality products with earnest prices, sometimes even with nice discounts. I got two handful of testers as well, way more than I expected. That was a nice surprise, as well as a handwritten personal card and advice on how to use some products. Keep up the good work. You've earned me as a returning customer for sure.

December 30, 2021
Rated 5 out of 5 stars

I love to order here everytime

I love to order here everytime. I can not recommend this store more. Fast delevery, so much samples. And now with christmas free gifts!!!!. (I got a full sunscreen! And a bag with twice as much samples)

I am obsessed;-;
Ps. You always get a Nice handwritten card with a sweet message.

December 22, 2021
Rated 5 out of 5 stars

Good service

I asked for advice and was recommended a few products. After completing the order late in the evening, the products were sent out immediately the next morning. Products have been very well received. Good communication was what differentiated dotdotskin from other online stores for me :)

December 2, 2021
Rated 5 out of 5 stars

Wholesome experience

The whole experience of shopping on the website was extremely pleasant and when the package arrived, which was very quickly, I was the most impressed by a handwritten note, even though I purchased products on Black Friday. I also got tones of samples and a pouch with the purchase as well as miniatures. I will definitely purchase from dotdotskin again.

December 1, 2021

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