Rachel on the chat tonight was very helpful and sorted my problem out efficiently and politely. It was resolved which was good . I recommend any problems you may have to use the online chat service .... See more
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Ive not long joined this site. Been playing Bass Cash Delux. The bonus spins at the top i have filled and now its full its stopped collecting bonus spins. Ive spent over £100 trying to get this bonu... See more
Company replied
Spoke to Emil verry polite mannered..update also on review..the game play isn't really to great..not any great wins..ut eats alot..the game play isn't great..customer service are helfull but the site... See more
Company replied
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... See more
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Company details
Dotty Bingo
Written by the company
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@dottybingo.com
- dottybingo.com
4.2
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Dotty Bingo
Hi Sophie,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated.
Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience, and thank you again for your review.
Kind regards,
Dotty Bingo Team
A total con
I originally wrote a review praising customer service advisor for support given.
I have since logged back in to my account and they have taken all the funds i won because I made a withdrawal of winnings i won from my own deposit.
I had a £40 bingo bonus which i won over £100 and the company have taken it all back because i withdrew my own winnings from a spins game.
Will not be using the company again.
UPDATE TO DOTTY BINGO
The promotion was deposit £10 and receive a £40 bingo bonus with restrictions to withdrawing funds until the wagering requirements were met.
I received my £40 bonus and won twice giving me over £100 in bingo bonus funds to play with.
I then opted in to the casino offer which was deposit £20 and receive 10 free spins which i done.
I opted to not use my free spins until I had played my own funds.
I again won from using my own funds..not the free spins so withdrew my winnings and went to use my free spins and they had been removed.
When i returned to my bingo page over £100 winnings from my bingo bonus had also been revoked.
I opted in to 2 separate promotions and because I lifted winnings i had won from using my own funds and not my bingo bonus all winnings were revoked.
Two separate promotions with two separate sets of wagering requirements. I am entitled to withdraw winnings from money i had deposited and won from. Not my casino bonus which I didn't even get because along with my bingo winnings being revoked my casino free spins that were offered following a £20 deposit were also revoked.
April 14, 2026
Unprompted review
Reply from Dotty Bingo
Hi Debbie,
Thank you for sharing your thoughts about our bonus offers. Promotions are meant to add a bit of extra fun on top of normal play, and the wagering rules are built into the promotion so that each customer enjoys the offer on the same terms.
We also know that playing with bonus funds can feel a little different than using a cash balance, and that’s why we make the details available in advance. This way, each customer can decide whether a particular promotion fits their style of play before choosing to use it.
Since your review relates to your own experience, we’d like to take another look and confirm how the rules applied in your case. We’ve reached out through the Trustpilot form so you can share your details securely, and once we have that information, our team can follow up directly.
We appreciate you taking the time to leave your feedback. Reviews like yours give us the chance to explain how the system works and to keep improving the way we present our offers for everyone.
Warm regards,
Dotty Bingo Team
Denisa.M was extremely helpful and…
Denisa.M was extremely helpful and patient. She sorted my problem for me with no fuss. Excellent customer service skills
April 4, 2026
Unprompted review
Reply from Dotty Bingo
Hi Bernadette,
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day.
Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Dotty Bingo Team
Great helpful chat person very pleased…
Great helpful chat person very pleased how quickly my issue was fixed.
April 1, 2026
Unprompted review
Reply from Dotty Bingo
Hi Patricia,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Dotty Bingo Team
Ready the customer service rep was…
Radu the customer service rep was professional & courteous in every way.
March 30, 2026
Unprompted review
Reply from Dotty Bingo
Hi Linda,
Thank you so much for sharing your experience! We’re thrilled to hear that Radu went the extra mile to assist you and that you’re happy with the outcome. Your feedback means a lot to us, and we’ll make sure to pass along your kind words to Radu.
If there’s anything we can do to turn your 4-star experience into a 5-star one, please don’t hesitate to let us know. We’re always here to help!
Best regards,
Dotty Bingo Team
Amazing place
Amazing place, I won big on my first day here. Alexandra b in chat helped me when I asked about withdrawing money. Thanks again
March 23, 2026
Unprompted review
Reply from Dotty Bingo
Hi Emma,
Your review made us very proud. It’s wonderful to hear that our agent’s help gave you such a positive impression.
Feedback like this encourages them personally and also reminds the rest of the team why their work is so important.
It shows that taking time with each customer really does matter.
Thank you again for your thoughtful words. We’re pleased your experience was a good one.
Kind regards,
Dotty Bingo Team
Ana was my agent she was very polite
Ana was my agent she was very polite, reassuring and quick on her response.
March 17, 2026
Unprompted review
Reply from Dotty Bingo
Hi there Sarah,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Dotty Bingo Team
Was very helpful when I need it and…
Was very helpful when I need it and thank you to customers help service for been there to help every step of the way
March 16, 2026
Unprompted review
Reply from Dotty Bingo
Hi Jessica,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Dotty Bingo Team
Fantastic customer service by Maxi M
I was looked after by Maxi M who sorted my problem out with efficiency and was very polite and courteous. Nothing was a problem. Thank you so much.
March 11, 2026
Unprompted review
Reply from Dotty Bingo
Hello Angela,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Dotty Bingo Team
Reply from Dotty Bingo
Hello
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that. We appreciate your words and are happy your experience was so positive.
Kind regards,
Dotty Bingo Team
How Dotty Bingo has so many good…
How Dotty Bingo has so many good reviews is beyond me, the slots are absolutely shocking, the staff members are great and the bingo is okay. But is it worth 5 stars, nope, the payout rates are no where near what they suggest, when you do get a bonus on a game the ways are few and far between and sometimes you win nothing. I get with gambling you win and you lose and it's a game of chance but these slots are one of the worst out there, will be sticking with their bingo which can be good.
February 18, 2026
Unprompted review
Reply from Dotty Bingo
Hi, Liam!
We appreciate you sharing your thoughts. It can be frustrating when luck doesn’t seem to be on your side, and we want to give you some clarity about how our games work. Each spin or bingo call is produced randomly by RNG technology that is tested and approved by accredited third parties. This ensures that no outcome can be influenced by the operator or anyone else.
We know it can feel otherwise in the short term, but streaks, both good and less so, are a natural part of randomness. The important point is that the system itself is transparent and secure, with the same chance of a win for everyone.
We’d like to look into your case more closely to provide tailored feedback, so we’ve reached out through the Trustpilot form. Once we have your details, we’ll review and respond directly.
Best regards,
Dotty Bingo Team.
Ive not long joined this site
Ive not long joined this site. Been playing Bass Cash Delux. The bonus spins at the top i have filled and now its full its stopped collecting bonus spins. Ive spent over £100 trying to get this bonus to work. Can someone from dotty bingo plz explain why im having to continue playing when the bonus spin has been full for 2 days and still nothing happening? I think its disgusting to make people pay a fortune and never get bonus spins. Ive spent over £300 playing this 1 game and never had 1 bonus spins yet nor been able to take any funds out. Am I being scammed here?
Its not the bonus while playing. It is the bonus bar at the top that has been full for 3 days now and still not allowed me to get it. Once they full on all other games they give you a bonus round. This hasnt even gone off yet and I fulled it days ago.
January 31, 2026
Unprompted review
Reply from Dotty Bingo
Hello Tara,
Thank you for taking the time to share your experience with us.
We understand how disappointing it can feel when a game feature doesn’t provide the bonus you were expecting. Please be assured that all game outcomes and features are rigorously tested to confirm results are fair, secure, and completely random.
If you’d like us to take a closer look, our Support team will be happy to review your gameplay and the specific feature activity in detail to confirm everything worked as intended and address any concerns.
Please join us via our 24/7 live chat or send us an email at: support@dottybingo.com
Your feedback is important to us, and we appreciate you bringing this to our attention.
Update: Please note that the Free Spins bar in Bass Cash Deluxe indicates a game feature. Filling the bar does not automatically award free spins. For more details, please check the in-game Paytable or contact our support team—we’ll be happy to help.
Kind regards,
Dotty Bingo Team
Savannah was very friendly and very…
Savannah was very friendly and very helpful
January 31, 2026
Unprompted review
Reply from Dotty Bingo
Hello Darren,
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day. Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Dotty Bingo Team
Like the games how ever need the he…
Like the games how ever need the he super lucky to win have been playing 2 slot games for a while for the bonus and nothing so good luck
January 6, 2026
Unprompted review
Reply from Dotty Bingo
Hi Tanya,
Thank you for sharing your feedback with us. We understand that when a run of luck doesn’t go your way, it can feel frustrating, so it’s worth taking a moment to explain how the games work. Every spin or bingo call is powered by certified random number generators, which are tested and reviewed by accredited third parties. These checks are part of our license requirements and ensure that results remain completely fair and outside of anyone’s control.
Because outcomes are random, there will always be natural swings, sometimes a streak of wins, other times a stretch without them. While the short-term can feel uneven, the underlying system never changes and every customer continues to have the exact same chance on each spin or call.
To give you more reassurance about your own play, we’ve reached out through the Trustpilot form. Once we have your details, our team can review your account and provide more specific clarity.
Warm regards,
Dotty Bingo Team
Fairly new to this site
Fairly new to this site. Just had live chat with Emil . He was very pleasant and helpful
January 29, 2026
Unprompted review
Reply from Dotty Bingo
Hello
Welcome on our website and thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Dotty Bingo Team
Teresa who I was chatting with was very…
Teresa who I was chatting with was very helpful and pleasant she advised me very quickly about what I was asking about. The site is good only thing I would say is the bonus offers aren’t the best compared to other sites and I think the game they are not as much choices or new ones added on a regular basis compared to other platforms but the customer service is fab
January 28, 2026
Unprompted review
Reply from Dotty Bingo
Hello Louise,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
Every promotion is structured around clear rules and consistent benefits, and we try to balance fun with fairness. That being said, we recognize that not every campaign will suit every player’s preferences.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Dotty Bingo Team
Update on Dotty Bingo
Update on Dotty Bingo. After many emails Dotty Bingo replied to me offering me £20.00 back from the hundreds of pounds that I deposited in good faith.Every deposit I made didn’t receive any promotion bonuses- with no explanation apart from that I was not entitled to any? I have asked them again to refund me £60.00 because they did not follow the terms and conditions and they were promoting that if I deposited I would receive the bonuses? I did not. So because I deposited my money expecting the promised promotion and when I contacted them on live chat I was treated like a nuisance and kept being cut off- I explained that if they refunded me back £60 I would be satisfied with the outcome and I would not take this any further. They have refused- I have received £20 - not good enough. Sarah Langford
January 18, 2026
Unprompted review
Customer service is awful
Customer service is awful. They reduced my deposit limit over and over again, often suspending my account without informing me. Eventually reducing my limit to a minimum amount and then suspended the account. It's like a power trip, they don't tell you they are planning this, and they don't answer your emails when you ask what's going on. There is no valid reason for their actions (oh, maybe because I withdrew some winnings the week before?) Not recommended.
EDIT: It's one thing saying contact us to resolve your issue, but I have, several times and they ignore me. They also hide behind 'they are protecting the player from spending etc. etc.' but when you have provided information to show that it does not affect you financially, it doesn't add up that they keep asking for bank statements time and time again.
January 7, 2026
Unprompted review
Reply from Dotty Bingo
Good morning Lynne,
Thank you for taking the time to leave a review.
We are so sorry that the Deposit Limit situation has caused you distress, this is never our intention. We take Safer Gambling very seriously and when a Limit is applied it is to offer protection to Player's to prevent over-spending. This Safer Gambling Tool is advised by Industry Regulation, though we do appreciate that it may inconvenience some people.
Well done on your recent win! Kindly be advised that we would never apply a limit due to a Withdrawal request. Apologies if your Emails have not been responded to, we really do strive to answer them in as timely a manner as possible. Should you wish to discuss this matter further, we would really love to hear from you. We can then discuss your individual situation further. Thank you.
EDIT: We’ve contacted you via Trustpilot to request your account details and make sure this is properly reviewed.
Regards
The Dotty Bingo Team
Just had Gael helping me sort out some…
Just had Gael helping me sort out some free spins from an offer I received. it was smooth and they were so polite and professional. what a great site to play. No hassle always there to help!
January 4, 2026
Unprompted review
Reply from Dotty Bingo
Hello there Emma,
Thank you very much for taking the time to leave a review.
Delighted that Gael was helpful and polite. We are so pleased that you are really enjoying the Site!
Kind regards
Team Dotty
Paul was a great help made it simple…
Paul was a great help made it simple and sorted the missing bonus 👍
January 3, 2026
Unprompted review
Reply from Dotty Bingo
Good morning Jamesyt,
Thank you very much for taking the time to provide a review.
Paul is great, we are so pleased that he assisted you so well. Any issues please remember that he is only a click away!
Kind regards
The Dotty Bingo Team
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